Goal-oriented, successful at managing equipment and maintaining facilities. Passionate about delivering team administration and operations. I've worked at high paced high energy places and adapted very quickly, I can manage a lot at a time. Enthusiastic people person with extensive experience in sales and customer service. Organized professional with proficiency in boosting productivity and revenue. Seeking to explore new worlds. Look forward to meeting you!
Skills
ā¢Bilingual
ā¢Tech savvy
ā¢Great communication
ā¢Team player
ā¢Motivated
ā¢Goal oriented
ā¢Conflict and dispute resolution
ā¢Behavior modeling
ā¢Leader
Education and Training
Glenbard East High-school Lombard, ILLINOISExpected in 05/2019 ā āHigh School Diploma: - GPA:
Certifications
Glenbardrtification: Lifeguarding with CPR/ AE for professional rescuers and First Aid
Experience
Ymca Of Greater Boston Inc - Lifeguard Waltham, MA, 04/2021 - 09/2021
Kept watch over swimmers to respond quickly to distress situations.
Monitored behaviors for safety violations and took steps to prevent further violations.
Delivered basic life support in emergency situations, including CPR to stabilize individuals prior to ambulance arrival.
Patrolled to identify anyone needing assistance and offered immediate care.
Contacted emergency personnel and provided aid while waiting for further assistance.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Informed patrons of unsafe or hazardous conditions and requested alternative activities.
Maintained neat and clean pool area and clean water.
Adhered strictly to emergency action plans.
Identified emergency situations or potential drownings and entered water for lifesaving measures.
Observed all sections of assigned water zone of responsibility.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Conducted pool inspections and removed obstacles and debris from toys to trash impeding line of sight.
Collaborated closely with team to identify issues and quickest methods for remediation.
Hei Hotels & Resorts - Server Saint Pete Beach, FL, 10/2019 - 04/2021
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads and appetizers to back up kitchen staff.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Calculated charges, issued table checks and collected payments from customers.
Celebration Hotel Ltd - Cocktail Server Celebration, FL, 04/2019 - 08/2019
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Processed customers' payments and provided receipts.
Placed reservations through phone and email into our system
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
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