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Licensing Secretary Resume Example

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LICENSING SECRETARY
Objective
To obtain a departmental technician or accounting technician position to utilize previously gained administrative support experience, as well as accounting experience, to further advancement opportunities.
Work History
State of Michigan; LARA, Corporations, Securities & Commercial Licensing Bureau, Licensing Division March 2014 to Current Securities Secretary
Okemos, MI
State of Michigan; LARA, Corporations, Securities & Commercial Licensing Bureau, Licensing Division January 2013 to March 2014 Administrative Section Secretary
Okemos, MI
State of Michigan; Department of Human Services March 2012 to January 2013 Fiscal/Accounting Associate
Pontiac, MI
State of Michigan; Department of Human Services February 2012 to May 2012 General Office Assistant (G.O.A.)
Pontiac, MI
Interests
Volunteering at the Ingham County Animal Control Mason, MI A member of the Customer Service Engagement Team Okemos, MI
Skills

Accounting ,operating cash registers, coaching for improvement (as a supervisor), databases, filing, financial reports, composition of letters, materials management/supply monitoring & ordering, preparing meetings, meeting minutes, mail distribution, operating standard office equipment, multi-line phone systems, purchasing supplies for store, researching overages and shortages to determine a cause and remedy, scheduling, staffing, quickly & accurately typing speed of 75WPM

Personal and Work Related Interests
  • Volunteering at the Ingham County Animal Control Mason, MI

  • A member of the Customer Service Engagement Team Okemos, MI
Experience
State of Michigan March 2014 to Current Licensing Secretary
Okemos, MI
  • Corporations, Securities, and Commercial Licensing Bureau, Licensing Division-Securities, Appraisal & Prepaid Section Composing and typing routine letters, memos, and reports.
  • Receiving and screening telephone calls, taking messages, scheduling and arranging appointments for the Section manager, as well as the analysts.
  • Proofreading and correcting materials for correct grammar, format, completeness and content.
  • Maintaining office files and other information concerning the work within the Securities Section.
  • Entering, retrieving and updating information in the electronic filing database.
  • Maintains confidentiality of documents and other information received within the section.
  • Staying informed of office details and issues and advising management of problems.
  • Determines the needs of office supplies and placing supply orders.
  • Contacts the appropriate person when equipment needs to be repaired.
  • Operates standard office equipment on a daily basis (fax, copier, printer, scanner, label writer).
  • Providing telephone support for a multi-line phone system.
  • Complete other special projects and tasks as necessary.
State of Michigan Corporations, Securities, and Commercial Licensing Bureau January 2013 to March 2014 Licensing Secretary
Okemos, MI
  • Preparing content for board meetings for 14 different licensing boards.
  • Attending the board meetings and preparing the meeting minutes for: Mortuary Science, Auctioneers, Carnival and Amusement, and Surveyors.
  • Making changes to the meeting minutes and distributing the meeting minutes accordingly.
  • Obtaining approval from the Licensing Director.
  • Providing telephone support for a multi-line phone system.
  • Monitored the phone queue, requested assistance from other employees and I also assisted when necessary.
  • Retrieving and distributing mail for all employees within the section.
  • Entering and completing name and address changes for licensees and businesses in the licensing databases, L2K and COLA.
  • Statusing disciplinary action requests for licensees in the databases and entering the appropriate comments for reference.
  • Sending out correspondence advising licensees of action taken against their licenses and advising them of what needs to be done in order to correct the status that their license has been placed in.
State of Michigan May 2012 to January 2013 Fiscal/Accounting Associate
Pontiac, MI
  • Compiled data for the monthly reports for SER payments within the district.
  • Cleared financial reports for the district to ensure that accounts matched and were balanced.
  • Processed recoupment payments from clients.
  • Ran clearances in the Secretary of State database to see if clients had other automobiles in their name before case workers approved requests for assistance re: either purchasing an automobile or getting repairs on one if they were participating in the Work First program/received cash benefits from the State of Michigan.
  • Processed BRIDGE Card requests and issue cards upon receiving proper verification of identification.
  • Provided back-up support to the front desk, registration, and phones as necessary (sometimes on a daily basis when staffing was short).
State of Michigan February 2012 to May 2012 General Office Assistant
Pontiac, MI
  • Registered assistance applications for FAP (food), CASH, Child Care, Medical and SER (State Emergency Relief).
  • Answered phones on a multi-line phone system.
  • Greeted and assisted clients at the front desk with any questions that they had.
  • Provided application materials to clients as needed and also helped clients complete their assistance applications.
  • Corresponded with case workers (Assistance Payments Workers) regarding client needs and assisted the clients as appropriate.
Sam's Club November 2010 to October 2011 Departmental Manager/Team Leader
Lansing, MI
  • Worked on layout changes for the section to drive sales.
  • Managed a team of 5 employees to ensure that needs within the section were being met in a timely fashion.
  • Reviewed sales reports on a daily, weekly, and monthly basis.
  • Analyzed the data to try and drive sales on items that weren't selling as expected and worked towards maximizing profits for the section with input from the section's employees.
  • Assisted the overnight crew as needed and filled in for the Overnight Manager when he was on vacation/sick leave.
  • Completed a "No Movement" report which highlighted items that haven't had any sales for 2+ weeks.
Sam's Club November 2009 to November 2010 Departmental Manager/Team Leader
Lansing, MI
  • Accounting Managed a team of 5 employees, directly.
  • Collected cash and check deposits from employees and entered the information into an Accounting database called the SMART system.
  • Accurately prepared cash and check deposits to be sent to JP Morgan (usually 2-3 times per day, depending on cash flow into the store), averaging around $30,000-40,000 per day (more during the holiday seasons).
  • Researched employees that had issues with their cash and/or checks balancing in the system.
  • If there was a discrepancy (either overage or shortage) of $50.00 or more, employees were issued a "coaching for improvement" by myself and one of the store managers.
  • Pink slips for issues less than $50.00 were given to employees.
  • Trained new employees on "best practices" when handling cash and checks.
  • Gave advice on things to watch out for when running a cash register and how to prevent issues.
Sam's Club May 2007 to November 2009 Accounting Associate
Lansing, MI
  • Collected and entered cash and checks into the SMART system.
  • Helped prepare deposits to be sent to JP Morgan.
  • Collected money for charitable contributions from employees and maintained it within the accounting office.
  • Counted down cash tills, as necessary.
Sam's Club August 2005 to May 2007 Cashier/ Tobacco Associate/ Fax 'n Pull Associate
Lansing, MI
  • Assisted the public by ringing up purchases.
  • Zoned" the store; pulled boxes, "tidied up" merchandise Stocked items as necessary, both on the sales floor and inside the tobacco area Followed proper carding procedures for tobacco sales and collected identification information for those members that had cash payments over $10,000 in order to comply with federal guidelines (via the Patriot Act).
  • Helped with performing audits within the tobacco area.
Education
Holt Senior High School 06/2004 High School Diploma
Lansing Community College 05/2009 Associate's Degree: Human Services Human Services
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Resume Overview

Companies Worked For:

  • State of Michigan; LARA, Corporations, Securities & Commercial Licensing Bureau, Licensing Division
  • State of Michigan; Department of Human Services
  • State of Michigan
  • State of Michigan Corporations, Securities, and Commercial Licensing Bureau
  • Sam's Club

School Attended

  • Holt Senior High School
  • Lansing Community College

Job Titles Held:

  • Securities Secretary
  • Administrative Section Secretary
  • Fiscal/Accounting Associate
  • General Office Assistant (G.O.A.)
  • Licensing Secretary
  • General Office Assistant
  • Departmental Manager/Team Leader
  • Accounting Associate
  • Cashier/ Tobacco Associate/ Fax 'n Pull Associate

Degrees

  • High School Diploma
    Associate's Degree : Human Services

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