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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Multi-faceted professional successful in account management and developing long-term relationships with clients. Resourceful and proactive, with high-levels of accountability and organization. Skilled in preparing contract documents and negotiating terms, coordinating appointments and creating marketing materials. Quick learner with vast knowledge of many different industries, all routed in exceptional customer service.

Clearance held: Position of Trust (exp. 08/2021)

Skills
  • Leadership
  • Market Analysis
  • Customer Service
  • Multi-tasking
  • Purchase contracts
  • Communications
  • Contract development
  • Product and Service Sales
  • Regression Testing
  • Automation knowledge/experience
  • Defect monitoring
  • Documentation skills
  • Relationship development
  • Account management
  • Marketing and Advertising
  • Event Coordination
  • Quick learner
  • Negotiation
  • Proficient in Microsoft Office
  • Process improvement
  • Test planning
  • Background in Agile environments
  • Script development
  • Test implementation
  • Project organization
Work History
04/2019 to Current Licensed Realtor Estee Lauder | Lake Grove, NY,
  • Review pClairety listings, interview potential clients, accompany clients to pClaireties and effectively communicate condition of sales.
  • Prepare sales contracts and educate clients on contractual language
  • Conduct Comparable Market Analysis for clients when preparing to list their current home or make an offer to purchase a new home.
  • Advertise listed pClaireties and facilitate the sale of current client’s pClaireties.
  • Develop and maintain list of available pClaireties suited to different needs and budgets for residential, commercial and industrial use.
  • Arrange title searches of pClaireties being sold and gave buyers virtual and physical tours of pClaireties.
  • Follow-up escrow process, coordinated contingency removal of pClairety inspection and maintained timely closing of escrow.
  • Generated over $3.million in sales over the last 12 months through effective networking and marketing strategies to grow new business and increase productivity.
  • Establish positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
  • Educate clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Collaborate with mortgage companies to accurately determine loan and mortgage options for clients.
11/2015 to 08/2019 System Integration Test Manager/Social Media Manager Valytics LLC | City, STATE,
  • System Integration Test lead for the Electronic Institutional Review Board (EIRB); DoD/VA environment procured through previous SDD DT&E Contract.
  • Conducted front end user testing, drafted plans and published reports based on testing.
  • Managed scrum meetings and daily stand-up calls; maintained test records and prepared/submitted contract deliverables.
  • Reviewed and edited procurement contracts before final submittal.
  • Administrative assistant to CEO and Human Resources Manager
  • Handled daily office administrative tasks (supply ordering, scheduling, answering phones, company file management).
  • Rebranded company website; initiated social media presence and managed those accounts.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Managed and created Corporate Identity Package.
  • Discussed SEO needs and optimized strategies for short- and long-term campaigns.
  • Analyzed and reported social media and online marketing campaign results.
11/2012 to 08/2016 Sales Associate/Clienteler Michael Kors | City, STATE,
  • Coordinated client events to highlight the newest collections and sale options.
  • Scheduled and maintained personalized style appointment with new and existing clients.
  • Consistent client outreach to optimize sales and increase store traffic.
  • Weekly sales were between $3,000.00 and $8,000.00, depending on scheduled hours; Holiday season sales ranged between $5,000.00 and $12,000.00 weekly.
  • Provided the highest level of customer service, ensuring lifetime relationships between brand and client.
  • Assisted in maintenance of inventory in the stockroom and sales floor.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and pClairely processed product returns, assisting customers with finding alternative merchandise to meet needs.
02/2013 to 08/2013 Administrative Assistant Softtouch Laser & Electrolysis Center | City, STATE,
  • Financial administration, book keeping, accounting and generating invoices
  • Managed social media, company website and assisted in local advertising
  • Scheduled appointments and maintained client relationships utilizing a customer focused platform
  • Answered phones, responded to inquiries and maintained various office software and equipment
  • Received and distributed mail, shipments, faxes; processed bill payments and deposits.
Education
Expected in 2016 Bachelor of Arts | Communications George Mason University, Fairfax, VA, GPA:
  • Majored in Communications, with a concentration in Public Relations and Event Management
Expected in 2012 High School Diploma | Saint John Paul The Great, Dumfries, VA, GPA:

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Resume Overview

School Attended

  • George Mason University
  • Saint John Paul The Great

Job Titles Held:

  • Licensed Realtor
  • System Integration Test Manager/Social Media Manager
  • Sales Associate/Clienteler Michael
  • Administrative Assistant

Degrees

  • Bachelor of Arts
  • High School Diploma

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