LiveCareer-Resume

licensed realtor resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Forward-thinking with enterprising approach to developing and enhancing business operations. In-depth understanding of financial management, business development and personnel oversight. Proactive approach with excellent follow-through.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Networking and prospecting
  • New home sales and consulting
  • Property Management
  • Investment properties
  • Escrow processes
  • Marketing and advertising
  • Contract negotiation
  • Client-focused service
  • Market research
  • Client relations
  • Purchase agreements
  • Property closing
Experience
Licensed Realtor, 07/2017 to Current
Aimbridge HospitalityYpsilanti, MI,
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Maintained current and accurate CRM database of prospective customers.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Generated list of properties to meet specific client needs.
  • Researched and determined competitive market price.
  • Represented buyers and sellers in major real estate transactions.
  • Accompanied buyers during property inspections.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Analyzed market statistics to identify trends and evaluate current property listings.
  • Promoted listings on social media and print advertisements.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Entered data in software to keep records of clients information.
Front Desk Assistant Manager, 09/2014 to 02/2016
Oakmont Management GroupCalabasas, CA,
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Balanced hotel accounts at end of each shift.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Provided concierge services for guests.
  • Completed financial audits on scheduled basis.
Lead Front Desk Receptionist, 09/2013 to 10/2014
Downtown Grand Hotel & CasinoCity, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Created and optimized employee schedules for shift coverage.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
Hostess/Waitress , 01/2005 to 05/2013
Carluccio's RestaurantCity, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Provided exceptional service to high volume of daily customers.
Education and Training
Nevada CMS Contractor Course: Business And Law , Expected in 04/2019 to Contractors License NFP - Las Vegas, NV
GPA:
Real Estate License : , Expected in 07/2017 to Key Realty - Las Vegas, NV
GPA:
Certification-Customer Service Technology: Customer Service Management, Expected in 06/2007 to Area Technical Trade Center - Las Vegas, NV
GPA:
High School Diploma: , Expected in 06/2007 to Rancho High School - Las Vegas, NV
GPA:

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Resume Overview

School Attended

  • Contractors License NFP
  • Key Realty
  • Area Technical Trade Center
  • Rancho High School

Job Titles Held:

  • Licensed Realtor
  • Front Desk Assistant Manager
  • Lead Front Desk Receptionist
  • Hostess/Waitress

Degrees

  • Nevada CMS Contractor Course
  • Real Estate License
  • Certification-Customer Service Technology
  • High School Diploma

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