Property Manager, with more than eighteen years experience, adept in customer relations, sales, collections and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.
Experience
Licensed Real Estate Agent, 09/2014 to Orchard – Dallas, TX,
Community Manager, 02/2018 to 07/2018 Loop Earplugs – New York, NY,
Managed all aspects of 350 unit new acquisition for the Company.
Performed a three million dollar exterior Capital Renovation within 90-days.
Began a three level interior renovation plan, by turning 13 newly renovated units monthly.
Assisted Regional Manager to perform monthly site visits for other properties within the Portfolio.
Brought occupancy above budget from 87-92% in first quarter.
Met financial budget expectations.
Maintained delinquency under 1.5% each month.
Senior Portfolio Operations Director, 08/2015 to 07/2017 Bbcn Bank – Arlington Heights, IL,
Managed all aspects of portfolio of 1033 units, single family rental residences
Managed Team of two Portfolio Operations Directors, four Assistant Portfolio Managers, dispatchers, utility support staff, maintenance technicians, rehab superintendents, and hosts of portfolio venders.
Overviewed and managed all assets for new leases, renewals, maintenance, and customer service.
Maintained lowest portfolio delinquency for more than 36 months concurrent.
Portfolio Manager, 10/2013 to 08/2015 Loop Earplugs – New York, NY,
Managing a portfolio of 600+ single family homes throughout Cobb, Paulding, Cherokee, Forsythe, and Fulton Counties.
Concentrating on Customer Service and future Annual Renewals with an average of 3-8% increases for 2017.
Managing P&L for first year ownership; developing future budgets for each asset.
Developing new concept management for new investments for future ROI for investors.
Obtained Georgia Real Estate Salesperson Licensure.
License #359637.
Community Manager, 08/2012 to 10/2013 Loop Earplugs – New York, NY,
210 units
Provided innovative solutions to increase occupancy and lower delinquency
Concentrated on expense reduction
Processed all Accounts Receivables/Payables on site
Managed all Annual Inspections, including researching Fire Life/Safety inspections from previous years for cost saving comparison.
Community Manager, 06/2010 to 08/2012 Vicinia Property Management – Albany, GA,
174 units
Earned the "Diamond Club" award for excellent operational expenses, occupancy, and collections every month for 2011, and six months of 2012.
Kept occupancy rates above 95%
Used Yardi and LRO software
Managed and executed a $142,000 exterior capital renovation project in 2011.
August 2008- Greystar Management (Property sold to Laramar) June 2010 Chastain Terrace Apartments, Atlanta, Georgia 174 units.
Assistant Community Manager, 11/2007 to 06/2010 Vicinia Property Management – Dalton, GA,
Fully trained in Greystar Management policies and procedures
Highly skilled in organizing resources and establishing priorities
Helped stabilize occupancy at 94%-95%
Assisted in maintaining 52% resident retention
Member of Greystar-Atlanta takeover team
August 2008- Chastain Terrace (174 units) ranked 3rd in GIG portfolio with Superior score on Satisfacts survey
Excellent ability to analyze and interpret the needs of customers and offer solutions.
Kept current on leasing trends and opportunity areas Assisted property manager with weekly WUTA report, payables, variance and Owner's Reports
November 2007- Aventine at Vinings Apartments (402 units) -new Greystar acquisition
Assistant Community Manager 402 units
Assisted Manager in the community's administrative operations
Kept clean accounting records
Collected, posted, and deposited all rental payments
2nd Post Property takeover
Learned proficiency in Yardi
Assisted in building new team and utilizing Greystar policies and procedures.
Assistant Community Manager, 03/2003 to 04/2006 Vicinia Property Management – Indianapolis, IN,
770 units
Responsibilities included budget control, collections, marketing, renewals, lease expiration monitoring and assisting with staffing.
Industry specific software programs utilized were Onesite, J.D.Edwards, Ocius and Ultipro.
Achieved and maintained best net operating income goals three years in a row with 15 year old property
Successfully managed 1.3 million renovation project in 2006 within 3 month timeframe
Concepted and initiated numerous targeted marketing programs / promotions to quickly increase occupancy
On my own initiative, assisted property manager in motivating and creating team atmosphere among staff of 18.
Assistant Community Manager, 03/2002 to 03/2003 Vicinia Property Management – Macon, GA,
Increased resident retention average to 66% by implementing Exceptional customer service practices
Built and maintained highest occupancy rate in the city - by 5.2%
Played integral role in obtaining number one ranking of Portfolio of 13 properties
Responsibilities included monitoring accounts payable and Receivables, risk management, owner reporting, marketing, unit availability and scheduled turnkey operations
Industry specific software programs included AMSI and MRI.
Assistant Community Manager, 09/2000 to 03/2002 Steven D. Bell & Company – City, STATE,
March 2002 Summer Chase Apartments Myrtle Beach, South Carolina 196 units
Within the first 12 months of brand new lease-up, reached 84% occupancy in transient beach market.
Utilized Rent Roll and AMSI software.
Learned all aspects of Leasing and was promoted.
Skills
Yardi Voyager, Renovations, Lease Administration, and Customer Service.
Education and Training
Bachelor of Arts: Sociology, Expected in 1994 University of South Carolina - Columbia, SC GPA:
Additional Information
Georgia Real Estate Salesperson License #359637
Junior League of DeKalb County- former Chairperson and Finance Council member
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