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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Property Manager, with more than eighteen years experience, adept in customer relations, sales, collections and real estate management. Seeks a challenging position in property management with room for continued growth and professional development. 

Experience
Licensed Real Estate Agent, 09/2014 to
OrchardDallas, TX,
Community Manager, 02/2018 to 07/2018
Loop EarplugsNew York, NY,
  • Managed all aspects of 350 unit new acquisition for the Company. 
  • Performed a three million dollar exterior Capital Renovation within 90-days. 
  • Began a three level interior renovation plan, by turning 13 newly renovated units monthly. 
  • Assisted Regional Manager to perform monthly site visits for other properties within the Portfolio. 
  • Brought occupancy above budget from 87-92% in first quarter. 
  • Met financial budget expectations. 
  • Maintained delinquency under 1.5% each month.
Senior Portfolio Operations Director, 08/2015 to 07/2017
Bbcn BankArlington Heights, IL,
  • Managed all aspects of portfolio of 1033 units, single family rental residences
  • Managed Team of two Portfolio Operations Directors, four Assistant Portfolio Managers, dispatchers, utility support staff, maintenance technicians, rehab superintendents, and hosts of portfolio venders.
  • Overviewed and managed all assets for new leases, renewals, maintenance, and customer service.
  • Maintained lowest portfolio delinquency for more than 36 months concurrent.
Portfolio Manager, 10/2013 to 08/2015
Loop EarplugsNew York, NY,
  • Managing a portfolio of 600+ single family homes throughout Cobb, Paulding, Cherokee, Forsythe, and Fulton Counties.
  • Concentrating on Customer Service and future Annual Renewals with an average of 3-8% increases for 2017.
  • Managing P&L for first year ownership; developing future budgets for each asset.
  • Developing new concept management for new investments for future ROI for investors.
  • Obtained Georgia Real Estate Salesperson Licensure.
  • License #359637.
Community Manager, 08/2012 to 10/2013
Loop EarplugsNew York, NY,
  • 210 units 
  • Provided innovative solutions to increase occupancy and lower delinquency
  • Concentrated on expense reduction
  • Processed all Accounts Receivables/Payables on site
  • Managed all Annual Inspections, including researching Fire Life/Safety inspections from previous years for cost saving comparison.
Community Manager, 06/2010 to 08/2012
Vicinia Property ManagementAlbany, GA,
  • 174 units 
  • Earned the "Diamond Club" award for excellent operational expenses, occupancy, and collections every month for 2011, and six months of 2012.
  • Kept occupancy rates above 95%
  • Used Yardi and LRO software
  • Managed and executed a $142,000 exterior capital renovation project in 2011.
  • August 2008- Greystar Management (Property sold to Laramar) June 2010 Chastain Terrace Apartments, Atlanta, Georgia 174 units.
Assistant Community Manager, 11/2007 to 06/2010
Vicinia Property ManagementDalton, GA,
  • Fully trained in Greystar Management policies and procedures
  • Highly skilled in organizing resources and establishing priorities
  • Helped stabilize occupancy at 94%-95%
  • Assisted in maintaining 52% resident retention
  • Member of Greystar-Atlanta takeover team
  • August 2008- Chastain Terrace (174 units) ranked 3rd in GIG portfolio with Superior score on Satisfacts survey
  • Excellent ability to analyze and interpret the needs of customers and offer solutions.
  • Kept current on leasing trends and opportunity areas Assisted property manager with weekly WUTA report, payables, variance and Owner's Reports
  • November 2007- Aventine at Vinings Apartments (402 units) -new Greystar acquisition 
  • Assistant Community Manager 402 units
  • Assisted Manager in the community's administrative operations
  • Kept clean accounting records
  • Collected, posted, and deposited all rental payments
  • 2nd Post Property takeover
  • Learned proficiency in Yardi
  • Assisted in building new team and utilizing Greystar policies and procedures.
Assistant Community Manager, 03/2003 to 04/2006
Vicinia Property ManagementIndianapolis, IN,
  • 770 units 
  • Responsibilities included budget control, collections, marketing, renewals, lease expiration monitoring and assisting with staffing.
  • Industry specific software programs utilized were Onesite, J.D.Edwards, Ocius and Ultipro.
  • Achieved and maintained best net operating income goals three years in a row with 15 year old property
  • Successfully managed 1.3 million renovation project in 2006 within 3 month timeframe
  • Concepted and initiated numerous targeted marketing programs / promotions to quickly increase occupancy
  • On my own initiative, assisted property manager in motivating and creating team atmosphere among staff of 18.
Assistant Community Manager, 03/2002 to 03/2003
Vicinia Property ManagementMacon, GA,
  • Increased resident retention average to 66% by implementing Exceptional customer service practices
  • Built and maintained highest occupancy rate in the city - by 5.2%
  • Played integral role in obtaining number one ranking of Portfolio of 13 properties
  • Responsibilities included monitoring accounts payable and Receivables, risk management, owner reporting, marketing, unit availability and scheduled turnkey operations
  • Industry specific software programs included AMSI and MRI.
Assistant Community Manager, 09/2000 to 03/2002
Steven D. Bell & CompanyCity, STATE,
  • March 2002 Summer Chase Apartments Myrtle Beach, South Carolina 196 units
  • Within the first 12 months of brand new lease-up, reached 84% occupancy in transient beach market.
  • Utilized Rent Roll and AMSI software.
  • Learned all aspects of Leasing and was promoted.
Skills
Yardi Voyager, Renovations, Lease Administration, and Customer Service.
Education and Training
Bachelor of Arts: Sociology, Expected in 1994
University of South Carolina - Columbia, SC
GPA:
Additional Information
  • Georgia Real Estate Salesperson License #359637
  • Junior League of DeKalb County- former Chairperson and Finance Council member 
  • Big Brother Big Sister of Metro Atlanta volunteer
  • Member Alpha Kappa Delta Honor Society
  • Ceramics student at Spruill Art Center
 

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School Attended

  • University of South Carolina

Job Titles Held:

  • Licensed Real Estate Agent
  • Community Manager
  • Senior Portfolio Operations Director
  • Portfolio Manager
  • Community Manager
  • Community Manager
  • Assistant Community Manager
  • Assistant Community Manager
  • Assistant Community Manager
  • Assistant Community Manager

Degrees

  • Bachelor of Arts

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