Microsoft Office Products. Outlook, Excel, Word, PowerPoint.
Data Entry (document creation).
Computer Technology (on both PC and MAC computers).
Create PDF files.
Copy, Scan and Fax.
On Dean's List
Member of Sigma Alpha Lambda Honors Society
Elected to Student Body Council
4.0 GPA and Phi Theta Kappa Honors
Phi Theta Kappa Honors Society
Licensed Psychiatric Technician04/2015 to 05/2015Eisenhower Medical CenterRancho Mirage, California
Graduate Student -Teaching Assistant, CSUSB09/2012 to 12/2012Dr. Anna NiAustin, Texas
Annette Lock-Owner/Supervisor09/2008 to 08/2012The Greensaver MailingsGrand Haven, Michigan
Assist with mailings, print, computer software, sales acquisition, courier-postal service, and customer service.
Marie Steensma -Owner/Supervisor01/2008 to 01/2008Roses & Sadie Mackinac IslandMackinac Island, Michigan
Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Flight Attendant01/2007 to 01/2008American Eagle Airlines ChicagoChicago, Illinois
Performed services conducive to the safety and comfort of airline passengers during flight.
Greeted passengers, verified tickets, recorded destinations and directed passengers to assigned seats.
Individual Program Coordinator01/2005 to 01/2007State of California-Department of Mental Health NapaNapa, California
Supervised and managed Senior Psychiatric Technicians, RN's, LVN's, and level of care staff of an all-male unit of P.C. 1026, Guilty/Not Guilty by Reason of Insanity Criminal offenders remanded to the State of California, Department of Mental Health.
Assured protection and custody with adherence of Health and Safety and Facility Standards and Compliance.
Coordinated activities of medical, nursing and administrative staffs and services.
Wrote, designed and produced quarterly and annual reports leading the case management team of all 44 patient/inmate's on the unit in 30 day, 60 day, 90 day, semi-annual, and annual mandatory state licensing (JCAHO) regulated conferences.
Supervised administration of treatments and medicines.
Prepared accurate records of managed services.
Structured and maintained strategy plans arranged for medical, mental health and substance abuse treatment services according to individual needs and JCAHO standard and compliance qualifications.
Member of review committee teams for Nursing Policy & Procedures, Standards & Compliance, and Hospital Administrative Directives.
Wrote performance evaluations and scheduled staff training.
Supervised and maintained custody of inmates remanded to State Hospital for treatment of mental illnesses under PC 1026 (Guilty/Not guilty by reasons of insanity).
Supervised and managed the medical staff including Social Workers in order to facilitate the patients/inmate's medical case management requirements under state regulation licensing guidelines.
Provided protection escort custody evaluation and created treatment milieu.
Gathered information about offenders' backgrounds by talking to offenders, their families and friends, and other people who have relevant information in order to meet Social Worker objectives.
Provided rehabilitation and community integration by executing activities of daily living.
Restrained violent, potentially violent, and suicidal patients by verbal and physical means as required.
Reviewed all admission information to identify potential needs and issues.
Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that would help to enable self-advocacy
Instrumental in moving 100% of the mentally/developmentally disabled patients to other state facilities in order to accommodate new inmates requiring a higher level of security
Performing level of care, and case management duties, which involved human services field case management, bio/psych and social programing and advocacy for various programs resources, special education and rehabilitation counseling. TEMPORARY WORK, PROFESSIONAL ASSISTANCE,
Masters of Public Administration: Public AdministrationCalifornia State UniversityCalifornia State University, San Bernardino Masters of Public Administration -Current Currently maintaining a 3.6 GPA On Dean's List
Bachelor of Science: Liberal Studies2012Grand Valley State University AllendaleAllendale, Michigan, USGrand Valley State University Allendale, Michigan Bachelor of Science Degree 2012 Liberal Studies-Major Political Science-Minor Philosophy-Minor 3.8 GPA in Major, 3.5 GPA overall Member of Theta Chi Fraternity Member of Law Group Member of Philosophy Club Member of Sigma Alpha Lambda Honors Society On Dean's List
2011Anglo-American University PragueAnglo-American University Prague, Czech Republic Study-Abroad Program (GVSU), Fall Semester 2011 Elected to Student Body Council
Associate of Science2010Muskegon Community CollegeMuskegon, Michigan, USMuskegon Community College Muskegon, Michigan Associate of Science and Arts Degree 2010 4.0 GPA and Phi Theta Kappa Honors
Nursing2000Napa Valley CollegeNapa, California, USNapa Valley College Napa, California Nursing 1997-2000
General Education1995Riverside Community College Moreno ValleyMoreno Valley, California, USRiverside Community College Moreno Valley, California General Education 1995
1993Loma Linda UniversityLoma Linda, California, USLoma Linda University Loma Linda, California Licensed Phlebotomist 1993
Eisenhower Medical Center, Licensed Psychiatric Technician Licensed Phlebotomist 1993 Phlebotomist 832 Arrest & firearms) Certified. Equal Employment Opportunity Hiring Panel Representative: State of California, Department of Mental Health Board of Vocational Nurses and Psychiatric Technicians State of California LPT # 29421
Theta Chi Fraternity
Student Scholars Day. April http://scholarworks.gvsu.edu/ssd/ Abstract: This panel will explore the connections between through the creative and integrative perspectives of six Liberal Studies majors. Our experiences both in traditional and non-traditional forms of education and in our individual and interdisciplinary ways of knowing have created a system of values, creativity, respect for diversity and reflective practice that we want to share with the GVSU community. After presenting our unique ways of understanding liberal education, we hope to engage the audience in a dialogue about the importance of liberal education and of being an engaged, global citizen in the 21st century Liberal Education and Intellectual Freedom. Publication writer for (Articles available upon request) The Advocate Magazine
Wrote, designed and produced quarterly and annual reports leading the case management team of all 44 patient/inmate's on the unit in 30 day, 60 day, 90 day, semi-annual, and annual mandatory state licensing (JCAHO) regulated conferences
Case Management, Mental Health, Integration, Integrator, Medical Case Management, Customer Service, Receptionist, Retail Sales, Office Manager, Postal, Sales, Health And Safety, Staff Training, Training, Customer Inquiries, Greeting, Seats, Security, Therapeutic, Acrobat, Adobe Acrobat, Data Entry, Equal Employment Opportunity, Excel, Finance, Mac, Microsoft Office, Ms Office, Outlook, Pdf, Word, Class, Comprehensive Large Array Data Stewardship System, Powerpoint, Teaching, Urban Development, San, Storage Area Network, Associate, Phlebotomist