Responsible, highly motivated leader with over 10 years experience in telemarketing, customer service, and operations consulting in private business and non-profits. Acquire understanding of process and procedures rapidly and accurately.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called [
Assist clients with property and financial proposals, mediate and assist clients and adjusters with disputes regarding evaluations, oversee property and casualty contracts and claims, maintain and manage advertisements and budget, conduct audits to increase office productivity and proficiency, oversee and conduct training for new hires (including interns) in customer service, office courtesy, audits, payments, closeouts, endorsements, and problem resolution.
Answer phone calls, schedule appointments, verify insurance, confirm appointments, collect premiums, troubleshoot office/patient disputes.
Assist customers with jewelry recommendations, answer any customer/consumer related questions, oversee telecommunications and phone systems, relay messages to supervisors, audit inventory, engrave merchandise per customer request, complete customer orders as requested.
References Available Upon Request
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