To acquire a full time spa management position that allows me to accommodate and coordinate the client's needs, exhibit superior customer service and manage the staff. Paying special attention to detail, professionalism and integrity. Orchestrating a productive, successful and peaceful work environment while concentrating on client retention and increased awareness of our establishment, products and the services offered.
August 2012 to Current
Salon Bamboo aveda NaplesLICENSED MASSAGE THERAPIST
Full Time LMT.
Creating the Aveda experience with organic products and relaxing rituals designed to encourage a one of a kind experience for each guest.
Modalities include Swedish massage, Neuromuscular massage, Deep tissue massage, Reflexology, Aromatherapy, Pre-natal massage, Hot rock and Bamboo applications.
Compliance with salon rules and Aveda philosophies to create harmony amongst employees and a relaxed atmosphere for our guests.
Meeting or Exceeding Aveda Benchmarks in service and sales.
88% Retention in service) Responsible for Quarterly Newsletters and special ad campaign advertisement via Constant Contact.
Conduct interviews for spa and salon candidates.
Utilize Salonbiz software.
Comply with mandatory finger printing and all continuing education requirements set forth by state.
December 2011 to July 2012
Glass DesignFt. Myers, FLSALES REPRESENTATIVE
Showroom Sales for specialty glass designers.
Standard and custom glass door Inserts for entry ways, interior doors, specialty widows, stained glass applications, frameless shower glass installations and designs, custom etching, mirrors, etc.
Managed scheduling for installers, shipping and receiving, purchase ordering and estimates.
Handled the majority of incoming sales calls and customer oriented inquiries/customer service.
Detailed billing with QuickBooks Built relationships with local contractors to increase awareness of our showroom and organized events with local realtors.
Coordinate all clients scheduling, in a timely fashion, with respect to their needs.
Welcome and exit all clients in a professional & friendly manner.
Maintaining a calm and therapeutic environment for all scheduled daily appointments.
Incorporated time management skills and flexibility, for clients with last minute scheduling conflicts.
After careful review of a Health History Form, perform a wide range of therapeutic techniques including Swedish, Deep Tissue, Neuromuscular, Reflexology and Pre-Natal Massage.
Range of Motion & Gait Analysis.
Hydrotherapy applications and Passive/ Assisted stretching when applicable.
Maintained organized SOAP notes and confidentiality regarding all health/personal information for every client.
Ordered all supplies /inventory and laundered all sheets/towels on a weekly basis.
Complied with all continuing education requirements set forth by the state.
April 1994 to June 1996
Go FurnitureNaples, FLSales Representative
Commission Sales Representative responsible for greeting clients upon entering store and following up on all their needs and wants to furnish their home in an expedited delivery time frame.
Suggest/sell accessories for finishing touches on packaged room purchases.
Handling all aspects of sales: order input, financing ,money transactions and post delivery satisfaction Meeting and/or succeeding all sales goals set by management Handling sales/service calls in a courteous and professional manner Team oriented showroom maintenance.
Mandatory Attendance of Weekly Sales Meeting and Performance Announcements.
February 1993 to April 1994
Rhodes FurnitureNaples, FLSales Representative
Commission Sales Representative responsible for greeting clients upon entering store and following up on all their needs and wants to furnish their home.
Including special order items/fabrics, design and accessory suggestions.
Responsible for sales/follow up calls with all clients in a courteous and professional manner.
Mandatory Weekly Team Oriented Sales Meetings and Brain Storming.
June 1990 to February 1993
Naples LumberNaples, FL
PeachTree Doors & Windows Showroom Sales.
Salaried plus commission sales position for all PeachTree Doors & Windows sold either through showroom or Lumber Yard.
Responsible for all Showroom traffic and displays.
Blue Print TakeReceptionist, Sales Representative Off Estimator
Ordering and purchasing all items to exact specifications and Job Delivery Coordinator.
Mandatory involvement with Management at Naples Lumber on a weekly basis for sales reports and qualifying leads from other sales people at Lumber Yard.
Education and Training
Edison State College Ft. Myers, FL. Cardiovascular Technology Program
Venice School of Massage Therapy Bonita Springs, FL.
Passed State Board Exam
Manhasset High School Manhasset, NY HS Diploma