Licensed Esthetician & Laser Technician Resume Example Company Name

LICENSED ESTHETICIAN & LASER TECHNICIAN

Professional Summary

Knowledgeable and dedicated professional with outstanding experience in customer service and administration. Solid team player with outgoing, positive demeanor and proficient skills in verbal and written communication. Motivated to maintain customer satisfaction and contribute to company success. Quick learner with demonstrated ability in speed and process optimization. Bilingual, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Time management
Critical thinking
Organized
Goals and Performance
Customer service skills
Good listening skills
Account Management
Systems and software programs
Product and service sales
Professional telephone demeanor
Administrative support

Service standard compliance
Retail store support
Key holder experience
Staff education and training
Money handling abilities
Credit card processing
Complaint resolution
Safety processes and procedures
Customer relationships
Inventory audits
Creative artistic vision

Work History

Licensed Esthetician & Laser Technician10/2015 to 10/2019
Company Name – City,State

Executed laser hair removal and Intense pulse light treatments
Performed body treatments, including facials, chemical peels, massage, waxing, manicures, make up and lash-perming.
Assessed conditions of clients' skin in order to make recommendations to improve skin quality
Performed client consultations to develop individualized skin care treatment
Fostered close-nit partnerships with clients to uncover and meet specific goals.
Trained and mentored new estheticians
Reached out to clients post services to evaluate satisfaction and determine immediate service requirements
Assisted manager with daily spa operations, including opening and closing procedures.
Advised clients on proper home-care regimens.
Sterilized equipment for client treatments.
Carried out administrative tasks, including product inventory checks, charting and bookings
Recommended retail products for at-home use.

Esthetician03/2015 to 09/2015
Company Name – City, State

Performed body spa treatments such as facials, waxing, nail and eyebrow services
Analyzed client skin to assess unique conditions and skin type
Identified client needs, built relationships and overcame objections to drive sales
Sold products, educated myself and customers on supplements, promotions, and membership prices to grow the company.
Utilized effective communication and active listening skills to create client rapport to grow profitability..
Completed purchases and processed payments.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

Administrator08/2012 to 08/2014
Company Name – City, State

Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Reconciled account files, invoicing and produced monthly reports to keep managers informed about office operations
Coordinated communications, financial processing, registration, record keeping and other administrative functions
Kept detailed records of office expenses and supplies to effectively budget and make orders for new supplies
Collaborated with sales associates and delivery team to orchestrate efficient shipments to customers on day-to-day basis
Produce high-quality documents, spread sheets and presentation for internal and customer facing needs
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.

Sales Associate03/2012 to 08/2015
Company Name – City, State

Used cash register system to ring up customer purchases, process payments and issue receipts
Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise
Remained calm and professional in stressful circumstances and when dealing with unhappy customers
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Prepared merchandise for sales floor by pricing or tagging.
Prepared cash deposits up to $5,000 with zero discrepancies.

Education

Diploma: Esthetics & Body Spa06/2015John Casablancas Institute- City

Graduated cum laude

No Degree: Science in Nursing Kwantlen Polytechnic University- City

High School Diploma06/2011Guildford Park Secondary- City

Graduated with distinction

Certifications

Customer Service Award - [11/2018]
Customer-Centric Selling training - [5/2018]
Laser & Intense Pulse Light Technician - [2/2017]
Infection Control & Prevention - [5/2015]

Resume Overview

School Attended

John Casablancas Institute
Kwantlen Polytechnic University
Guildford Park Secondary

Job Titles Held:

Licensed Esthetician & Laser Technician
Esthetician
Administrator
Sales Associate

Degrees

Diploma : Esthetics & Body Spa 06/2015
No Degree : Science in Nursing
High School Diploma 06/2011

Licensed Esthetician & Laser Technician Resume Example

Resume Score: 80%

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