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LGBT Special Emphasis Program Manager Resume Example

Resume Score: 80%

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LGBT SPECIAL EMPHASIS PROGRAM MANAGER
Executive Profile

Community minded with a passion for LGBT equality and inclusion issues. Focused on creating strategic alliances with organizational leaders to effectively align with and support LGBT initiatives. Influential in community efforts and programs to improve diversity and inclusion in local businesses. Outstanding presentation, communication and cross cultural team management skills.

Skill Highlights
  • Team Leadership
  • Program Management
  • Quality leadership & Problem Solving Skills
  • Proficient in MS Office and various software programs
  • Client Relations
  • Marketing and PR for national website
  • Prepare media releases for LGBT and VA related announcements
  • Knowledge of grant writing, marketing and development
Core Accomplishments

Launched aggressive growth plan that helped increase Veteran registration base from 650 to 11,000 registered users in 23 months

Met and exceeded national goals and measures for Alaska VA MHV Program - receiving national recognition

Established strategic partnerships between Alaska VA and Alaska Chamber of Commerce, Anchorage Economic and Development Corp., and with Identity Inc.

Assisted with fundraising efforts, planning and strategies for events and donor communications



Professional Experience
LGBT Special Emphasis Program ManagerJan 2013 to Current
Alaska VA Health Care System - Anchorage, Alaska

(Collateral Duty) Spearheaded development of LGBT Special Emphasis Program through Equal Employment Opportunity service. Led team to present LGBT Health Awareness week, resulting in an increase in information and training distributed to medical and mental health providers. Member of National VA LGBT Public Relations Work group. Responsible for organizing facility participation in Human Rights Campaign Health care Equality Index (HEI). Anchorage VA was sole recipient of Leadership in Health care Equality award for State of Alaska. Developed program to ensure compliance with Joint Commission on Health care Standards - first program for Alaska VA.

My HealtheVet Coordinator Dec 2010 to Current
Alaska VA Health Care System - Anchorage, Alaska

Compiled comprehensive lists describing national product and service offerings for Veterans. Collaborated with VA Public Relations manager to promote and advertise using local media along with facebook, twitter accounts and web mailings. Created publications, pamphlets, training guides and advertising displays for facility. Managed new product and content releases. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of 2 full time and 3 part time volunteers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Wrote creative and engaging briefs for internal and external agencies. Produced engaging on line marketing campaigns. Partnered with internal stakeholders to define marketing program requirements. Received national recognition for writing through on line publication for VAdvantage. Developed presentations using Power Point, publisher and multi media avenues. Presented at VeHu in Orlando on televised training for pilot program. Chosen out of over 200 staff to present.

Superintendent of Nursing ServicesMar 1998 to May 2013
Alaska Air National Guard - Fairbanks, Alaska
Systems Redesign CoordinatorDec 2008 to Dec 2010
Alaska VA Health Care System - Anchorage, Alaska

Serve as liaison between VISN executives, facility management, service chiefs and front line employees in identifying and initiating system redesign and improvements. Lead facilitator for redesign and improvement efforts throughout the facility. Establish and manage communication events throughout the facility to ensure project information and status is spread facility wide. Actively leads and participates in VISN and local level task groups/committees and updates senior leadership and national on system redesign progress and issues.

Ensures program effectively includes all VHA mandated elements and integrates strategic plans and goals of the VA. Works closely with outside consultants on $1.5 million dollar grant project using systems redesign methodologies across multiple teams to implement the 21st Century Grant Initiative over a period of 3 years. Supports and guides employees and leadership in ongoing SR PI projects to sustain and spread change throughout the facility.

Superintendent of Nursing ServicesMar 2008 to May 2010
USAF - Alaska Air National Guard - Fairbanks, Alaska

Trained, budgeted and instructed and supervised 10+ Medical Technicians. Redesigned program for medical element to ensure appropriate training was accomplished prior to deployments, and medical equipment was ordered, packaged and inventoried by personnel. Implemented new training requirements/assignments based on evaluation of staffing requirements. Established alliance between squadron commanders to effectively support and maintain deployment objectives. Managed enlisted review process and ensured compliance with State and Federal regulations.

Education
BAS, Human Services2014Wayland Baptist University - Anchorage, Alaska
University of Alaska - Fairbanks, US
Additional Information

Received Congressional award for Angels in Adoption from Senator Lisa Murkowski Sept 2012

Represented LGBT Adoptive Families to 5 congressional leaders discussing equality and inclusion initiatives Sept 2012

Committee Member of Anchorage Chamber of Commerce and AEDC Live Work Play Initiative for Anchorage 2013

Presenter at National Adoption Day AK Center for Resource Families 2012

Volunteer with 4A's 2006

Volunteer with Fairbanks Food Bank through Alaska ANG



Professional Affiliations

Community College of the AIr Force

American Red Cross

Gay & Lesbian Medical Association (GLMA)

Out & Equal Workplace Advocates

Human Rights Campaign (HRC)

Alaska VA Health Care System



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Resume Overview

Companies Worked For:

  • Alaska VA Health Care System
  • Alaska Air National Guard
  • USAF - Alaska Air National Guard

School Attended

  • Wayland Baptist University
  • University of Alaska

Job Titles Held:

  • LGBT Special Emphasis Program Manager
  • My HealtheVet Coordinator
  • Superintendent of Nursing Services
  • Systems Redesign Coordinator

Degrees

  • BAS , Human Services 2014

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