LGBT Special Emphasis Program Manager Resume Example

Compiled comprehensive lists describing national product and service offerings for Veterans. Collaborated with VA Public Relations manager to promote and advertise using local media along with facebook, twitter accounts and web mailings. Created publications, pamphlets, training guides and advertising displays for facility. Managed new product and content releases. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of 2 full time and 3 part time volunteers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Wrote creative and engaging briefs for internal and external agencies. Produced engaging on line marketing campaigns. Partnered with internal stakeholders to define marketing program requirements. Received national recognition for writing through on line publication for VAdvantage. Developed presentations using Power Point, publisher and multi media avenues. Presented at VeHu in Orlando on televised training for pilot program. Chosen out of over 200 staff to present.

Serve as liaison between VISN executives, facility management, service chiefs and front line employees in identifying and initiating system redesign and improvements. Lead facilitator for redesign and improvement efforts throughout the facility. Establish and manage communication events throughout the facility to ensure project information and status is spread facility wide. Actively leads and participates in VISN and local level task groups/committees and updates senior leadership and national on system redesign progress and issues.

Ensures program effectively includes all VHA mandated elements and integrates strategic plans and goals of the VA. Works closely with outside consultants on $1.5 million dollar grant project using systems redesign methodologies across multiple teams to implement the 21st Century Grant Initiative over a period of 3 years. Supports and guides employees and leadership in ongoing SR PI projects to sustain and spread change throughout the facility.

Trained, budgeted and instructed and supervised 10+ Medical Technicians. Redesigned program for medical element to ensure appropriate training was accomplished prior to deployments, and medical equipment was ordered, packaged and inventoried by personnel. Implemented new training requirements/assignments based on evaluation of staffing requirements. Established alliance between squadron commanders to effectively support and maintain deployment objectives. Managed enlisted review process and ensured compliance with State and Federal regulations.