Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Legal Standards
Letters and Documentation
Legal Terminology
Legal Knowledge
Memo Drafting and Typing
Proofreading and Editing
Call Forwarding
Exceptional Communication Skills
Google Applications
Reading Comprehension
Typing Speed
Spreadsheets
Efficient and Detail-Oriented
Issue and Complaint Resolution
Upbeat and Positive Personality
Responding to Difficult Customers
Upselling Products and Services
Understanding Customer Needs
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Answering Customer Questions
Service Quality
Education
Oklahoma City Community CollegeOklahoma City, OKExpected in 05/2024 – –Associate of Science:Chemistry - GPA:
Work History
State Of Ohio - Legal Secretary Guernsey County, OH, 11/2021 - Current
Received and placed telephone calls to clients and prospective clients.
Diligently edited legal correspondence for grammar and spelling.
Screened telephone calls and forwarded to appropriate departments.
Entered new cases into company database.
Completed weekly and monthly spreadsheets for clients stating outcomes and information regarding court cases.
Cache Creek Casino Resort - Waitress Brooks, CA, 04/2021 - 11/2021
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Stayed up-to-date on menu changes to help customers make food choices.
Inspected dishes and utensils for cleanliness.
Checked identification for minimum age for sale of alcoholic beverages.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Prepared specialty desserts for customers for special occasions.
Del Rancho - Waitress, Drive Thru City, STATE, 12/2017 - 12/2019
Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Interacted professionally through clear communication with customers to promote positive patron experiences.
Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Balanced cash drawer at beginning and close of shift.
Resolved problems with orders quickly and offered refund or replacement.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Assisted customers in choosing menu items by providing food complementing information.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Upsold drink specialty items and desserts to increase overall sales and exceed targets.
Used cash registers and credit card machines to cash out customers.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Greeted new customers, discussed specials and took drink orders.
Inspected dishes and utensils for cleanliness.
Stayed up-to-date on menu changes to help customers make food choices.
Bussed and reset tables to keep dining room and work areas clean.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked to increase efficiency while working tables.
Supervised restocking of salad bar.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
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