Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Legal Standards
  • Letters and Documentation
  • Legal Terminology
  • Legal Knowledge
  • Memo Drafting and Typing
  • Proofreading and Editing
  • Call Forwarding
  • Exceptional Communication Skills
  • Google Applications
  • Reading Comprehension
  • Typing Speed
  • Spreadsheets
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Answering Customer Questions
  • Service Quality
Education
Oklahoma City Community College Oklahoma City, OK Expected in 05/2024 Associate of Science : Chemistry - GPA :
Work History
State Of Ohio - Legal Secretary
Guernsey County, OH, 11/2021 - Current
  • Received and placed telephone calls to clients and prospective clients.
  • Diligently edited legal correspondence for grammar and spelling.
  • Screened telephone calls and forwarded to appropriate departments.
  • Entered new cases into company database.
  • Completed weekly and monthly spreadsheets for clients stating outcomes and information regarding court cases.
Cache Creek Casino Resort - Waitress
Brooks, CA, 04/2021 - 11/2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared specialty desserts for customers for special occasions.
Del Rancho - Waitress, Drive Thru
City, STATE, 12/2017 - 12/2019
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Balanced cash drawer at beginning and close of shift.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Upsold drink specialty items and desserts to increase overall sales and exceed targets.
  • Used cash registers and credit card machines to cash out customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supervised restocking of salad bar.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

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Resume Overview

School Attended

  • Oklahoma City Community College

Job Titles Held:

  • Legal Secretary
  • Waitress
  • Waitress, Drive Thru

Degrees

  • Associate of Science

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