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Legal Case Specialist Resume Example

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LEGAL CASE SPECIALIST
Summary

High-performing administrative professional with extensive experience working with a diverse client base and delivering results.

Highlights
  • Budget analysis
  • Problem resolution
  • Deadline-oriented
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
Experience
August 2010
to
Current
Tax Resolution ServicesEncino, CA.Legal Case Specialist
  • Manage over 90 clients that are small business owners.
  • Educate Taxpayers on their tax responsibilities/rights.
  • Assist 3 Attorney's by preparing legal documents and scheduling hearings with Revenue Officers and Settlement Officers.
  • Prepare financial statements to submit to the IRS on behalf of clients and inform clients of changes/cutbacks that need to be made in order to keep their company open.
  • Prepare legal tax forms to submit offer in compromises, installment agreements, partial pay installment agreements, appeals, get levies released and currently not collectible status, to the IRS and various states.
  • Work with IRS Collections, IRS Revenue Officers and state Revenue Officers in order to work out a resolution that is acceptable to the IRS and to the Taxpayers.
  • Call IRS (Practitioner Priority Services) in order to obtain tax account information, resolve tax issues and to order IRS transcripts.
  • Train, Supervise and designate work to administrators and new case specialists.
August 2008
to
August 2010
Applied PerceptionsSimi Valley, CA.
  • Answer high call volume and data entry.
  • Make outbound calls to resolve past due accounts.
  • Resolve customer issues, complaints and answer questions.
  • Up sell on products and save sales.
  • Issue refunds, place orders and process cancellations.
  • Work with multiples systems: Auto dialer, Order Motion, Able CRM, Order Wave, Authorize.net and Cisco call logics.
February 2008
to
August 2008
General EmploymentWoodland Hills, CA.Recruiter
  • Market and develop relationships with companies/clients.
  • Interview and qualify potential candidates for open positions.
  • Exceed monthly minimum job placements/sales.
  • Search for candidates through company database or through Monster and Career builder.
  • Set up interviews with clients and candidates / Cold calling.
  • Prep candidates for interviews and close candidates on salary.
February 2007
to
February 2008
TechnicolorBurbank, Ca.
  • Manage, maintain and prepare the front office for employees and high profile clients.
  • Receiving and directing visitors and client phone inquiries.
  • Coffee Runs, pick up and order lunches for producers/clients.
  • Manage inventory supplies and place new orders as needed.
  • Set up conference rooms with necessary amenities.
  • Office Support: Update film information in company database, "FileMakerPro".
January 2006
to
February 2007
VeratexVan Nuys, Ca.Administrative Assistant
  • Applying any necessary information to system database.
  • Appointment scheduling of outgoing FedEx, UPS, & DHL Packages.
  • Filing, copying, binding, and faxing when needed.
  • Coordinate conference calls, meetings, and/or schedule flights for office managers.
Education
present
Pierce CollegeBusiness Administration
6/2004
Polytechnic High School Sun ValleyCA.Diploma ASTPS
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Resume Overview

Companies Worked For:

  • Tax Resolution Services
  • Applied Perceptions
  • General Employment
  • Technicolor
  • Veratex

School Attended

  • Pierce College
  • Polytechnic High School Sun Valley

Job Titles Held:

  • Legal Case Specialist
  • Recruiter
  • Administrative Assistant

Degrees

  • Business Administration
    Diploma ASTPS

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