High-performing administrative professional with extensive experience working with a diverse client base and delivering results.
Highlights
Budget analysis
Problem resolution
Deadline-oriented
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Experience
August 2010
to
Current
Tax Resolution ServicesEncino, CA.Legal Case Specialist
Manage over 90 clients that are small business owners.
Educate Taxpayers on their tax responsibilities/rights.
Assist 3 Attorney's by preparing legal documents and scheduling hearings with Revenue Officers and Settlement Officers.
Prepare financial statements to submit to the IRS on behalf of clients and inform clients of changes/cutbacks that need to be made in order to keep their company open.
Prepare legal tax forms to submit offer in compromises, installment agreements, partial pay installment agreements, appeals, get levies released and currently not collectible status, to the IRS and various states.
Work with IRS Collections, IRS Revenue Officers and state Revenue Officers in order to work out a resolution that is acceptable to the IRS and to the Taxpayers.
Call IRS (Practitioner Priority Services) in order to obtain tax account information, resolve tax issues and to order IRS transcripts.
Train, Supervise and designate work to administrators and new case specialists.
August 2008
to
August 2010
Applied PerceptionsSimi Valley, CA.
Answer high call volume and data entry.
Make outbound calls to resolve past due accounts.
Resolve customer issues, complaints and answer questions.
Up sell on products and save sales.
Issue refunds, place orders and process cancellations.
Work with multiples systems: Auto dialer, Order Motion, Able CRM, Order Wave, Authorize.net and Cisco call logics.
February 2008
to
August 2008
General EmploymentWoodland Hills, CA.Recruiter
Market and develop relationships with companies/clients.
Interview and qualify potential candidates for open positions.
Exceed monthly minimum job placements/sales.
Search for candidates through company database or through Monster and Career builder.
Set up interviews with clients and candidates / Cold calling.
Prep candidates for interviews and close candidates on salary.
February 2007
to
February 2008
TechnicolorBurbank, Ca.
Manage, maintain and prepare the front office for employees and high profile clients.
Receiving and directing visitors and client phone inquiries.
Coffee Runs, pick up and order lunches for producers/clients.
Manage inventory supplies and place new orders as needed.
Set up conference rooms with necessary amenities.
Office Support: Update film information in company database, "FileMakerPro".
January 2006
to
February 2007
VeratexVan Nuys, Ca.Administrative Assistant
Applying any necessary information to system database.
Appointment scheduling of outgoing FedEx, UPS, & DHL Packages.
Filing, copying, binding, and faxing when needed.
Coordinate conference calls, meetings, and/or schedule flights for office managers.
Education
present
Pierce CollegeBusiness Administration
6/2004
Polytechnic High School Sun ValleyCA.Diploma
ASTPS
