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Leave of Absence Case Manager Resume Example

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LEAVE OF ABSENCE CASE MANAGER
Skills
  • Microsoft programs (Word, Excel, Outlook, PowerPoint)
  • Detail-oriented, excellent at prioritizing, strong multi-tasking and time management skills
  • 12 years of customer service experience with exceptional interpersonal and communication skills
  • Typing speed: 46-50 wpm
  • Ability to work in a fast-paced, intense environment
  • Proficiency and experience with the following databases/systems:
  • Tessitura
  • CX
  • Two Touch
  • Aloha
  • Micros
  • Open Table
Experience
04/2016 to Current
Leave of Absence Case ManagerReed Group Management LLC － Orlando, FL
  • Use experience and knowledge to maintain FMLA information on several different accounts, understanding customer relationships and expectations for various assigned accounts, and mentoring other staff in increasing their proficiency in LOA management.
  • Provide support for all assigned accounts working by set time frames to meet quality assurance and client performance guarantees.
  • Compose and send communications to employers and employees within federally mandated time frames.
  • Track all stand-alone leaves and those running concurrently with Workers Compensation and Short Term Disability.
01/2015 to 04/2016
Service Center RepresentativeSedgwick CMS － Orlando, FL
  • Completed inbound calls and performed outbound courtesy calls.
  • Assisted multiple clients' employees in initiating, processing and understanding leave of absences; including FMLA, Short and Long Term Disability, and Workers' Compensation.
  • Maintained a high level of customer service; served as liaison between the claims manager and employee.
  • Communicated with team members, specialists, case managers and clinical case managers as needed.
11/2014 to Current
Medical Terminology Ticket AgentDr. Phillips Center for the Performing Arts － Orlando, FL
  • Sell and distribute tickets.
  • Balance cash drawers.
  • Assist with customer concerns and inquiries.
02/2014 to 01/2015
Customer Service RepresentativeOrlando, FL
  • Completed inbound calls as well as performed outbound courtesy calls.
  • Specialized in maternity claims and Amazon Health Marketplace.
  • Assisted Amazon employees with initiating claims for leave of absences (medical, personal, etc.).
  • Assisted with short-term disability, FMLA, effect on benefits, Workers' Compensation issues, etc.
  • Made contact with team members, specialists, case managers and clinical case managers as needed.
06/2013 to 02/2014
Medical TerminologyDispatcher Jaguar Technologies － Orlando, FL
  • Ensured work orders were being completed by our technicians for Brighthouse Networks.
  • Served as liaison between the customer and technician for customer service purposes.
  • Managed heavy inbound/outbound phone calls.
  • Updated three database systems simultaneously as well as navigated efficiently through several computer tabs at once.
03/2012 to 03/2013
Majestic Grille － Memphis, TN
  • Greeted and seated guests.
  • Answered phones using a multi-line system Hostess/Retail Apr.
01/2010 to 03/2012
B.B. King's Blues Club & Restaurant & Itta Bena Fine Dining Restaurant － Memphis, TN
  • Assisted with inventory data spreadsheets.
  • Greeted and seated guests.
  • Accurately balanced cash drawer.
08/2006 to 12/2009
Resident AssistantThe Office of Residence Life, The University of Tampa － Tampa, FL
  • Assumed responsibility for the safety and security of 50+ residence directly and indirectly 400+ residents in the building; including the investigation and writing of detailed incident reports for various violations.
  • Developed and implemented community programs for building residents.
  • Contributed to various committees including RA training, RA selection and staff selection.
  • Participated and lead training on topics such as FERPA, sexual harassment, community building and teamwork.
  • Participated in Team CHAOS; providing educational programs about alcohol and other drugs.
09/2005 to 12/2009
Ticket OperatorStraz Center for the Performing Arts － Tampa, FL
  • Sold and distributed tickets to customers via phone, mail and in person.
  • Accurately balanced cash drawer.
09/2005 to 12/2009
Office AssistantThe Office of Residence Life, The University of Tampa － Tampa, FL
  • Coordinated projects that included heavy data entry, multi-tasking, and deadline management.
  • Obtained high proficiency in utilizing CX (the University's online database).
  • Edited/ proof-read future office publications.
  • Responded to student and parent concerns via e-mail, phone and office visits.
  • Answered phones using a multi-line phone system.
  • Performed receptionist duties regularly.
Education and Training
Dec. 2009
Bachelor of ScienceThe University of Tampa － Tampa, FL
Skills
Balance, benefits, interpersonal and communication, client, clients, customer service experience, customer service, data entry, databases, database, Detail-oriented, educational programs, e-mail, fast, inventory, mentoring, Micros, Microsoft programs, Excel, mail, office, Outlook, PowerPoint, Word, multi-tasking, Networks, OFFICE SKILLS, phone system, publications, quality assurance, read, receptionist, Retail, safety, spreadsheets, teamwork, technician, phones, phone, time management, Typing speed, 50 wpm
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Resume Overview

Companies Worked For:

  • Reed Group Management LLC
  • Sedgwick CMS
  • Dr. Phillips Center for the Performing Arts
  • Dispatcher Jaguar Technologies
  • Majestic Grille
  • B.B. King's Blues Club & Restaurant & Itta Bena Fine Dining Restaurant
  • The Office of Residence Life, The University of Tampa
  • Straz Center for the Performing Arts

School Attended

  • The University of Tampa

Job Titles Held:

  • Leave of Absence Case Manager
  • Service Center Representative
  • Medical Terminology Ticket Agent
  • Customer Service Representative
  • Medical Terminology
  • Resident Assistant
  • Ticket Operator
  • Office Assistant

Degrees

  • Bachelor of Science

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