Leasing Professional Resume Example
Dedicated service and sales professional with strong ethical values, a desire to grow and flourish with a new team, and to bring new and creative ideas to the table. With 5 years experience in leasing, telecommunications, and nutrition based sales as a representative and leader, I have pushed the limits to find new ways to grow revenue and boost customer relationships. I am seeking a tight-knit team I can work with to continue to do the same. ||
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- Provided tours of community and amenities to prospective residents and offered valuable information regarding major features. Currently providing virtual and self-guided tours.
- Promoted the community to businesses in the local area through marketing collateral, phone calls and email messages.
- Fully abstracted all leases and entered all pertinent information into Yardi management system.
- Inspected units regularly to identify deficiencies and schedule repairs.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Contacted and followed up with residents on maintenance and lease renewal options.
- Contacted and followed up with prospective residents after touring and assisting with application process.
- Escalated critical issues to community manager to ensure immediate resolution.
- Maintained accurate records of all correspondence with and from residents.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 150% or more individually and collectively as a team.
- Collaborated with San Diego Market Directors to establish monthly sales and service trainings to improve NPS scores across all store locations.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Maintained 100%-115% to goal target for store supervisor monthly.
- Created monthly contests for South & North county teams to curate healthy competition amongst employees.
- Co-led sales trainings with South County store supervisors to enhance productivity in all locations.
- Awarded "Highest Amount of New Connected Accounts" in 1st year of service for the Sacramento Market. Maintained 1st and 2nd place positions yearly for highest connects and NPS scores in Sacramento Market.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Monitored performance of sales team and implemented improved methods where needed.
- Performed promotional sales calls to increase client base.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Managed cash register operations using POS system, including processing sales and returns.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Created "Relationship Building" trainings for Chico team members, which grew into required monthly trainings for employees under-performing. Led by myself, and two other managers.
Environmental Psychology helps us better understand how our surroundings and daily interactions affect how we perceive life. This is done in order to gain some insight on how the environments can be changed to manipulate one's feelings, thoughts, and possibly actions in them-within a controlled setting. I chose Psychology because I wanted to be able to subject myself into other's lives and see how I could help better them. Environmental Psych is a specified area I've chosen because it truly builds a better sales and business individual.
• Megan Harmon - Asst. Community Manager, Greystar: (714) 395-0303
• Michael Yovanovich - Manager, Comcast (Xfinity): (949) 363-3941
• Travis Rutherford - Manager, Comcast (Xfinity): (530) 519-6507
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Resume Overview
School Attended
- MiraCosta College
Job Titles Held:
- Leasing Professional
- Relationship Sales Consultant
- Sales Supervisor
- Sales Lead
Degrees
- Bachelor of Arts
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