Performance-driven, Hands-On, accomplished and seasoned professional, offering more than 24 years leadership practices to all hotel operations including full service and limited properties. Exhibit strong Sales operations knowledge and experienced in leading full spectrum of business operations within highly competitive environments. Display remarkable skills in identifying and getting new accounts business, expanding existing business, and winning customer loyalty. Demonstrate mastery in sales techniques, strategies for building a strong client base, and systems that foster customer satisfaction.
|PMS) (POS) MSI, Nova Plus, Softhotel, Brilliant, Micros Encore, Holidex 2000, Matrix. MS Word, MS Excel and Power Point.|
Maximizing l Manager Productivity Sales and Marketing Training Class Sales Techniques, Strategies and Marketing Guest Service Excellence Program Revenue Strategies & Improving Profitability Revenue Management in Any Economy Cal /OSHA Safety Training Problem Resolution with Difficult Guest People & Profit: Managing your Human Resources Yield / Revenue Management Training Handling Guest Relations/Complaints Pow-Wow Groups and International Marketing
2 Years College Business Associates/ Real Estate:
University Santo Thomas (Philippines)
approach, benefits, budgets, Conflict Resolution, counseling, Client, documentation, forms, Human Resources, International Marketing, inventory management, Team Building, Leadership, Listening, Managing, Management Training, Marketing, Micros, MS Excel, Power Point, 2000, MS Word, MSI, Negotiation, organizational, outside sales, payroll, performance appraisals, personnel, Persuasion, POS, Problem Resolution, Problem Solving, processes, Profit, quality, rapport, Real Estate, Safety, Sales, sales support, written
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