learning ambassador resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Website, Portfolio, Profiles
Professional Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 Years of progressive IT experience. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines.

  • Network Security
  • Performance Monitoring and Optimization
  • Program Installations
  • Microsoft Excel
  • User Support
  • System Upgrades
  • Hardware Installation
  • Anticipating Problems, Attention to Detail
  • Critical Thinking
  • POS Terminal Operations
  • Microsoft Word
  • High-Volume Environments
Professional Experience
Learning Ambassador, 02/2019 to Current
Eso, , Robbinsville, NJ
  • Greeted new associates and new managers to create welcoming atmosphere.
  • Promoted good associate and management relations by demonstrating friendly demeanor and can-do attitude.
  • Engaged associates in conversation to offer clarity, aid in proper production skills and engender trust.
  • Assisted team with operational policies and procedures to drive services.
  • Liaised and worked collaboratively with colleagues and vendors to support functionality of workspace.
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
  • Offered feedback to other leadership to effectively address associates' needs.
  • Learned job roles inside and out to give best possible demonstrations and answer associates' questions.
  • Analyzed Training and ComplJessicace to identify weaknesses and target key training opportunities.
Private Music Teacher, 08/2000 to Current
National Vision, , Philadelphia, PA
  • Taught intro to violin to 1st, 2nd, and 3rd graders
  • Organized and help run multiple orchestras in Philadelphia area
  • Acquired teaching materials and resources to facilitate music instruction.
  • Taught private and semi-private lessons using Suzuki methods and personal curriculum and cover song arrangements.
  • Planned and prepared individual music lessons to support student needs.
  • Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
  • Arranged performance recitals and concerts to allow students to showcase musical talents.
  • Mentored struggling students with individualized approach to enhance learning.
Line Cook, Kitchen Manager, 08/2014 to 08/2020
Champs Sports Bar, , Altoona, PA
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Assistant Manager, 02/2008 to 06/2014
Perkins Family Restauraunt, , IndJessicaa, PA
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Cybersecurity Engineering Program: Cybersecurity Analytics, Expected in 10/2022 to Flatiron School - New York, NY,
  • Networking - OSI & TCP/IP Models, Hardware, Routing, Protocols, Encapsulation, Framing, NAT Networks, VLANs
  • Network Security - Wireshark & Wireshark Filters, Port Forwarding, VPNs, Port Scanning, Bind & Reverse Shells, IDS/IPS, Firewalls and WAFs, Rule Writing, Vulnerability Management, MITM Attacks, DNS Security
  • Logs and Detection - SIEMs (Splunk), Indicators of Compromise (IoC’s), Log Types, Databases, Normalization, Regular Expressions (RegEX), Hunting, Alarms & Reports, Investigations, User and Process Monitoring
  • Governance, Risk and ComplJessicace (GRC) - Frameworks, Tools, Artifacts (Strategy, Policies, Standards, Guidelines and Procedures), Risk Management, Business Continuity, Incident Response; Plans and policies concerning GRC requirements including ISO 27001, HIPAA, PCI-DSS, NIST 800-53, FedRAMP, Cyber Kill Chain, and FISMA
  • Threat Hunting - Threat identification, Surveillance, Data and Tracking
  • Threat Intelligence - Knowledge and identification of Threat Actors including APT’s. Cyber Threat Intelligence (CTI) Sources and Methods, Social Engineering, CTI Cycle and Process, Cyber Kill Chain, CTI Diamond Model, Cyber Mission Analysis
  • Security Assessment - CIA (Confidentiality, integrity and availability), RMF, Risk Management Principles, Risk Assessment and Analysis, Security Metrics, Performance Measures
  • Strategy and Analysis - Strategic Planning, Leadership, Operational Design, Decision Making Cycle
  • Systems Administration - Windows, Unix/Linux, VMs, Memory, Storage, Python, Cloud
  • Systems Security - OWASP Secure Coding Practices, Input Validation, Session Management, Encoding, Debugging, Buffer Overflows, Hypervisors
High School Diploma: , Expected in 06/2004 to West Catholic Prep High School - Philadelphia, PA,

CompTIA Security+ Pending


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Resume Overview

School Attended

  • Flatiron School
  • West Catholic Prep High School

Job Titles Held:

  • Learning Ambassador
  • Private Music Teacher
  • Line Cook, Kitchen Manager
  • Assistant Manager


  • Cybersecurity Engineering Program
  • High School Diploma

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