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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile
Sr. Project/Product Manager
Qualifications
  • Project Management
  • Resource Management
  • Controlling Budgets
  • On time Delivery
  • Business Improvement
  • Forecasting & Finance
  • Financial Planning
  • Vendor Management
  • CIVIC
  • Mathews-Dickey Boys & Girls Club Development Committee
  • FOCUS St. Louis - Emerging Leaders
  • KEY SKILLS
  • Financial Acumen
  • Influence within cross functional teams
  • Results Oriented
  • Values-Driven Leadership
  • Problem Resolution
  • Risk Assessment
  • Customer Service
  • Flexible
  • Training & Development
  • Team Building & Mentoring Microsoft Office (Word, Excel, Access, PowerPoint, Visio, Outlook, Project), Banner, SAP, ChangePoint, Global Service Manager, Oracle
Relevant Experience
Experience
03/2015 to Present
Leader J&J Worldwide Services , ,
  • Responsible for a team of software development engineers and engaged in the planning and resource coordination required for the Oracle Financials line of business that contribute to successful implementation of mergers and acquisitions within the MasterCard footprint.
  • Resource Management: Hire and supervise a team of software engineers that support qualification and delivery of development tools critical to the design, deployment and maintenance of the Oracle Financials application.
  • Strategic Planning: Align development team with business objectives and project pipeline with foreseen mergers and acquisitions.
  • Vendor Management: Initiate and collaborate on the management of required statement of work initiatives.
  • Process Improvement: Developed and streamlined development process for quicker turnaround to the business team to test and implement product updates and fixes.
04/2013 to 03/2015
Core Release Project Manager MasterCard Worldwide, O'Fallon, MO , ,
  • Responsible for planning, coordinating, managing and risk mitigation of release code deployment activities across pre-production, production and production support environments.
  • Resource Management: Manage resource allocation across multiple projects including tracking resource capacity and forecasting future availability for scheduling new projects.
  • Communication: Work with various technology staff to resolve issues and ensure application availability throughout environments.
  • Release Management: Create project plans for deploying multiple applications through four release cycles per year and initiated cross team communication to track status and issues during implementation procedures Project Management: Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
10/2009 to 04/2013
Project Manager MasterCard Worldwide, O'Fallon, MO , ,
  • Partnered with Business Leaders and Advisors business team to manage overall project pipeline, solutions definition process, strategic planning, and representing the department in cross-functional initiatives.
  • Effectively led project teams to align with business objectives, project schedule, and project budget.
  • Leadership: Demonstrated outstanding leadership and superb project management skills, consistently scored 90% or greater on Customer Satisfaction surveys distributed to delivery managers during project initiation, monitoring, and closeout phases.
  • Relationship Management: Ensured timely and accurate communication with project staff throughout the systems development life cycle.
  • Regularly communicated to senior management regarding the status of specific project deliverables to ensure projects stayed on track and moved the right direction for the business owner Training and Development: Mentored staff on project management methodology and encouraged best practice in project planning and project execution.
  • Project Management: Led and assisted on high-level projects such as customer satisfaction measurements, process reengineering and improvement, and benchmarking.
Education
Expected in January 2014
Master of Business Administration (MBA):
Grantham University - Kansas City, Kansas
GPA:
Expected in June 2010
Master of Science (MS): Project Management
Grantham University - Kansas City, Kansas
GPA:
Project Management
Expected in May 2009
Bachelor of Arts: Human Resource Management
Webster University - St. Louis, MO
GPA:
Human Resource Management
Affiliations
Skills
benchmarking, Budgets, budget, business owner, Customer Satisfaction, Customer Service, Delivery, direction, senior management, Finance, Financial, Financial Planning, FOCUS, Forecasting, functional, Team Building, Leadership, managing, Mentoring, mergers and acquisitions, Access, Excel, Microsoft Office, Outlook, PowerPoint, Word, Oracle, Oracle Financials, Problem Resolution, process reengineering, Process Improvement, Project Management, project planning, project plans, Relationship Management, Risk Assessment, SAP, scheduling, software development, Strategic Planning, surveys, systems development, Vendor Management, Visio

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Resume Overview

School Attended
  • Grantham University
  • Grantham University
  • Webster University
Job Titles Held:
  • Leader
  • Core Release Project Manager
  • Project Manager
Degrees
  • Master of Business Administration (MBA)
  • Master of Science (MS)
  • Bachelor of Arts

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