Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 8-year background maintaining customer satisfaction and contributing to company success. Proficient in educational system and the retail industry. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Cash Flow analysis
  • Quality Assurance Controls
  • Staff Management
  • Behavior Improvements
  • School Administration
  • Scheduling
  • Age-Appropriate Lesson Planning
  • Child development
  • Youth advocacy
  • Mentoring
  • Customer service
  • Operational improvement
  • Incidents management
  • Continuous Improvements
  • Skill Building
  • Program Development and Management
  • Teaching
  • Experiential learning
  • Social-Emotional Learning training
  • Student engagement
  • Child Programs
  • MS Office
  • Team management
  • Team building
Work History
Leader, 08/2019 to 05/2020
Austin Peay State UniversityClarksville, TN,
  • Met with group of up to 120 elementary students to oversee academic lessons and social and emotional skill activities.
  • Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Analyzed social and emotional issues with careful approach in order to form definitive opinions.
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Liaised with parents and caregivers to provide updates on progress and behavior.
  • Implemented variety of fun and recreational activities for residents, including oil painting, book clubs and cooking classes.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Taught skills in social and emotional awareness, reading and math via both classroom and individual instruction.
Instructor, 05/2017 to 08/2019
Nothing Bundt CakesCorte Madera, CA,
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Provided clear, informative lectures on the colonization of planet Mars, students analyze three components (medicine, engineering, and robotics) created for STEM lessons to 235 students per week session.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Developed classroom guidelines and assignment rules to communicate expectations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as need.
  • Planned and orchestrated program activities, special events.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Assistant Manager, 01/2013 to 12/2017
EfolletCity, STATE,
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored employee performance and developed improvement plans.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Associate of Science: Secondary Education, Expected in 05/2015
Atlanta Metropolitan State College - ,
Bachelor of Science: Social Work, Expected in
Fort Valley State University - ,

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School Attended

  • Atlanta Metropolitan State College
  • Fort Valley State University

Job Titles Held:

  • Leader
  • Instructor
  • Assistant Manager


  • Associate of Science
  • Bachelor of Science

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