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Lead System Technician Resume Example

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LEAD SYSTEM TECHNICIAN
Professional Summary
Highly motivated employee with 15 years of experience in the telecommunications field. Highly skilled in customer service and works with a sense of urgency. Positions held have ranged from entry level auditor/installer to lead system tech with leadership responsibilities over two systems.
Core Qualifications
  • Customer service
  • Troubleshooting
  • Leadership experience
  • Works well with others
  • Computer proficient
  • Quick learner
  • Reliable/punctual
  • Takes direction
Experience
08/1999 to 06/2002
Media One/AT&T Broadband
  • BSST-3.
  • Installation and services of broadband services (CATV, HSD, Telephony).
09/2002 to 12/2009
Lead System TechnicianCharter Communications
  • Brief list of duties: Troubleshoot and repair problems associated with the RF, AC, and DC portion of the forward and reverse plant, such as transmission levels, signal losses, off-air interference, including troubleshooting of optical power Perform routine balancing, aligning, and adjustment of components and equipment used to amplify and process signals Test main trunk lines using signal level meters, volt-OHM meters, spectrum analyzers and other related test equipment on a regular basis, compare findings in the field with documentation Test power supply on a regular basis and perform field engineering walkouts as required Monitor and record system leakage and repair drop leakage; comply with requirements outlined in applicable regulations such as: OSHA/FCC/NEC Complete and maintain accurate records including work orders, daily logs and other necessary paperwork Collect, analyze, and present information on an accurate and timely basis.
  • Complete data for inclusion in FCC reports.
  • Maintain records, conduct tests, and prepare reports as required in a timely and accurate manner Clean and maintain assigned equipment, and stock assigned vehicle Assure system security by terminating unused ports, lock and tag peds/lockboxes Coordinate, perform and/or direction to repairs, upgrades or rebuilds as needed; activate plant extensions and rebuild projects, perform regular power supply maintenance and upgrades/change outs, analyze system design problems and recommend action to supervisor Sweep signal, repair and replace RF and power components of fiber nodes, take voltage measurements, splice fiber optic cable Coordinate field activities, schedule and assign tasks, maintain daily staffing and quality of work of lower level technicians, conduct inventory of and inspecting vehicles and tools used by subordinates Comcast.
12/2009 to 11/2013
XOC NSD Network Service Tech II
  • Responsible for providing basic level of analysis and problem-solving skills to resolve complex issues throughout the entire Company network under supervision and guidance of senior technicians and management.
  • Provides 7-days-a-week, 24-hours-a-day, 365-days-a-year operational support for all assigned areas.
  • Possesses full ownership of CMTS; responds to escalations and resolves issues that arise from hardware and software failures on the Company network.
  • Core Responsibilities: Organizes and performs all scheduled maintenance activities Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.
  • Provides surveillance for the network from the hub to the backbone.
  • Monitors VOD run stats.
  • Re-grooms existing channels.
  • Uses all available tools to monitor and isolate outages across all product lines.
  • Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix.
  • Follows scripted MP's for break/fix Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
  • Provides remote assistance of hardware replacements.
  • Acts as the escalation point for advanced services.
11/2013 to 07/2014
Senior System TechnicianCharter Communications
  • Brief list of duties: Troubleshoot and repair problems associated with the RF, AC, and DC portion of the forward and reverse plant, such as transmission levels, signal losses, off-air interference, including troubleshooting of optical power Perform routine balancing, aligning, and adjustment of components and equipment used to amplify and process signals Test main trunk lines using signal level meters, volt-OHM meters, spectrum analyzers and other related test equipment on a regular basis, compare findings in the field with documentation Test power supply on a regular basis and perform field engineering walkouts as required Monitor and record system leakage and repair drop leakage; comply with requirements outlined in applicable regulations such as: OSHA/FCC/NEC Complete and maintain accurate records including work orders, daily logs and other necessary paperwork Collect, analyze, and present information on an accurate and timely basis.
  • Complete data for inclusion in FCC reports.
  • Maintain records, conduct tests, and prepare reports as required in a timely and accurate manner Clean and maintain assigned equipment, and stock assigned vehicle Assure system security by terminating unused ports, lock and tag peds/lockboxes Coordinate, perform and/or direction to repairs, upgrades or rebuilds as needed; activate plant extensions and rebuild projects, perform regular power supply maintenance and upgrades/change outs, analyze system design problems and recommend action to supervisor Sweep signal, repair and replace RF and power components of fiber nodes, take voltage measurements, splice fiber optic cable.
Education
1997
High School DiplomaOhatchee High School － Ohatchee, FL
2012
Installer Technician, Installer, Digital Installer, Troubleshooting Advanced Services, Computers and Broadband Modems, Return Path Operations, Service Technician, Certified Master TechnicianJones NCTI Courses
2015
Harley Davidson Technician Motorcycle Mechanics Institute － Orlando, FL
Additional Information
  • Awards and Recognition available upon request
Skills

Basic, Broadband, cable, hardware, DC, direction, documentation, hub, inventory, Modems, Monitors, NEC, network, power supply, problem-solving skills, quality, Maintain records, repairs, staffing, supervisor, supervision, system design, Technician, Telephony, test equipment, transmission, Troubleshoot, Troubleshooting, upgrades, inspecting vehicles

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Resume Overview

Companies Worked For:

  • Media One/AT&T Broadband
  • Charter Communications
  • XOC NSD Network Service Tech II

School Attended

  • Ohatchee High School
  • Jones NCTI Courses
  • Motorcycle Mechanics Institute

Job Titles Held:

  • Lead System Technician
  • Senior System Technician

Degrees

  • High School Diploma
    Installer Technician, Installer, Digital Installer, Troubleshooting Advanced Services, Computers and Broadband Modems, Return Path Operations, Service Technician, Certified Master Technician
    Harley Davidson Technician

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