Organized, detail-oriented, reliable. Dynamic leadership qualities/team player. Emphasis on problem solving and troubleshooting. Mechanically inclined and highly proactive. Extensive experience in PC installation, configuration and troubleshooting, including peripherals. Experience in Mac OSX installation, configuration and troubleshooting. Knowledge and experience installing, configuring & troubleshooting Microsoft Office, Acrobat, Norton Anti-Virus and most standard business-related applications. Experience installing, configuring and troubleshooting widely used web and multimedia applications, such as Adobe Photoshop, Dreamweaver, After Effects and Premiere. Experience with server administration, maintenance and backups. Experience with routers, switches and hubs, including firewall administration. Knowledge and experience providing Internet connectivity and DNS propagation. Experience in audio/video editing, rendering and exportation to various formats.
December 2008 to Current
Provided home network and PC/Mac support for friends and other contacts.
Worked as Assistant Director and Editor for "A Man's Starting Place" for TV and web.
Worked on-set as sound mixer and boom for two feature films.
Foley experience, as well.
Transferred over 3,000 audio files from CD, to be edited, enhanced and converted to mp3 for client.
Filmed, edited and rendered several video projects for various clients to DVD and web.
Filmed, captured, edited and rendered footage from Hi8, DV-CAM, DV and VHS to DVD and web.
Composed, recorded and mastered audio for various music projects.
Web design experience using Adobe Muse.
Lead Remote Desktop Support Engineer July 2001 to December 2008Verizon
Provided phone and Remote Desktop Support for national client Anthem BlueCross (formerly WellPoint) employees in a Windows 2000/XP environment over VPN and open-Internet via RDP, NetMeeting & Dameware.
Installed, configured and deployed Dell Desktop & Laptop computer systems with Microsoft Windows 2000 and XP, including associated standard WellPoint applications, including Microsoft Office 2003, Avaya IP Softphone, FileNet, Citrix, WMDS and Acrobat Reader.
Migrated employees and their PCs from local branch offices to their homes, including connecting users to WellPoint's Local Area Network via Nortel VPN software and configuring and testing Avaya IP Softphone software.
Mapped network drives and printers and provided user instruction.
Created and developed Telecommuter Ghost image used on all Telecommuter PCs.
Installed, repaired or replaced new or defective equipment and software as necessary, including upgrades and other system modifications.
Strong familiarity with Dell Computer Architecture.
Tracked work time by use of job tickets used to bill departmental cost centers for labor and bound by SLA's to perform the work as rapidly and efficiently as possible.
Updated Verizon's Inventory Database for Moves/Adds/Changes, etc.
for Verizon's Finance Department.
Excellent customer service and professionalism towards users with all levels of skill, including remote clients, high-level executives and senior managers.
Systems Administrator June 1998 to February 2001Data Systems Worldwide
Responsible for maintaining 50+ Microsoft Windows NT/2000 and UNIX-based servers in a controlled environment 24x7x365 Data Center.
Including building, documenting and tracking performance statistics and performing hardware/software maintenance and pertinent upgrades.
Administered/managed multiple applications including: Microsoft IIS, Microsoft Exchange, I-Planet (Netscape) Enterprise Server, I-Planet Messaging Server, Apache, WU-FTP, Remedy, Sybase, Intershop, Oracle and Oracle OAS.
These applications ran on a mixture of Operating Systems, primarily Windows NT/2000 and UNIX/Solaris.
Provided Desktop Support and troubleshooting to 70+ users, as well as, client sites.
Developed and implemented Help Desk support procedures and Formal Change requests to track network and system upgrades and changes.
Experience with both Extreme and Cisco switches and routers, Sun Microsystems, Compaq, Dell and Hewlett-Packard microcomputer systems.
Maintained and monitored Raptor, Checkpoint and Netscreen firewalls.
Viewed logs and performed appropriate countermeasures to help avoid network intrusions.
Designed multiple DLT backup and offsite storage strategy for a multiple v-lan network.
Administered and created network ports and v-lans as needed and assigned IP addresses for entire network from Servers to Desktops and their peripherals.
Created spreadsheets and reports using Microsoft Excel and Word and published relevant data to Intranet and to Internet-based client viewable portals.
Performed daily disk usage statistics, memory utilization statistics, viewed error logs and solved problems with connectivity and/or performance.
Installed and configured IP Monitor, a protocol monitoring system designed to alpha-page pertinent employees when outages occur, to facilitate rapid recovery.
Administered internal and client e-mail and FTP accounts and granted or limited access to client's machines using firewalls or internal security built into IIS and Solaris.
Performed DNS changes and additions, contacted and updated Internic records for hosted clients.
Experience with Ghost software used for replicating multiple systems for rapid rollout.
Configured WebTrends machine to monitor client hits and other relevant website statistics.
Owner/Lead Technician November 1995 to June 1998Immaculate Engineering
Estimation of labor and/or parts costs for upgrading existing systems, as well as, recommendations regarding the purchase of new systems for clients.
Assembly, configuration and bench-testing of desktop PCs, laptops and upgrading of out-dated systems to current standards.
Set up of pertinent software and/or hardware (printers, scanners, cameras), established Internet Service Provider accounts, providing Internet access and e-mail accounts to clients.
Gave hands-on general computer instruction and demonstrated applications used for the home office, Desktop Publishing and web-site design, development and implementation.
Offered unlimited technical phone support and performed "house-calls" as necessary.