LiveCareer-Resume

lane waitress resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

My name is Jessica Claire. I am 21 years old and am a full time college student at Marian University in Indianapolis. I am from Marion, Indiana but currently live in Fishers as I attend school. I am a student- athlete as well as I am on the Marian Bowling team. I have been in waitressing for a long portion of my life now as well as working at my dads bowling alley. If I am not helping him, I am working for the bar connected to our center and lane waitressing during league nights. I am very committed to the job, I don't like to slack off and I always take my time in making sure the customers needs are satisfied. Being in school does make things a bit tricky with schedules but I do my best to be flexible and pick up shifts when I can. I enjoy being able to help out in any way possible and assist peoples wants and needs whether it is waitress related or bowling attended related.

Skills
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • Menu Memorization
  • Cleaning and Sanitizing
  • Order Accuracy and Delivery
  • Ability to Lift 30 Pounds
  • Transactions and Cash Handling
  • Staff Training
  • Menu Memorization and Presentation
  • Service-Oriented
  • Conflict and Complaint Resolution
  • Special Requests and Substitutions
  • Workflow Coordination
  • Warm and Friendly
  • Food Safety Standards
  • Relationship Building
  • Dining Customer Service
  • Relationship Management
  • Liquor, Wine and Food Service
  • Customer Service and Rapport
Experience
09/2022 to Current Lane Waitress Congressional Country Club | Bethesda, MD,
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented food and beverages to guests at tables.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus and answered questions regarding items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Responded to ad hoc cleaning duties at end of shift.
01/2020 to Current Bowling Attendant Traditions Spirits | Pocasset, OK,
  • Greeted Customers at the front desk
  • Assisted customers in the direction how bowling and payments
  • Handed out shoes and assigned lanes
  • Cleaned tables
  • Attended lane assistance if needed
  • fixed lane issues
  • cleaned restrooms, floors, etc,.
  • Stocked vending machines
  • cleaned up after customers when finished bowling
  • answered phone calls and assisted customers and took reservations for parties, big groups, or leaving a message for someone who was out at the time
  • Really did overall of everything and have worked in bowling alleys my whole life as my dad has always ran/managed them
03/2018 to 08/2022 Waitress Traditions Spirits | Davis, OK,
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Stocked service areas with supplies during slow periods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Trained new employees to perform duties.
08/2021 to 10/2021 Waitress Texas Roadhouse | City, STATE,
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented menus and answered questions regarding items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Presented food and beverages to guests at tables.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Prepared checks, itemizing total meal costs and taxes.
Education and Training
Expected in | Psychology Marian University, Indianapolis, IN GPA:

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Resume Overview

School Attended

  • Marian University

Job Titles Held:

  • Lane Waitress
  • Bowling Attendant
  • Waitress
  • Waitress

Degrees

  • Some College (No Degree)

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