I am a very hard worker who likes to get things done efficiently and correctly. Wonderful people skills. Very quick learner. Great at time management and prioritizing daily projects.
Skills
Mentoring and Coaching
Problem Solving
Customer Service
Goal Development
Relationship Building
Anticipating Problems
Team Leadership
Education
Bucks County Community CollegeNewtown, PAExpected in – –:Communication Studies - GPA:
Kutztown University of PennsylvaniaKutztown, PAExpected in – –:Theater Arts - GPA:
Pennridge High SchoolPerkasie, PAExpected in 06/2006 – –High School Diploma: - GPA:
Work History
Bridge Property Management - Landscaper Atlanta, GA, 04/2021 - Current
Maintained grounds, including trimming, weeding and general clean-up.
Operated landscaping equipment with focus on safety and machine longevity.
Performed multiple landscaping tasks, including planting, watering, mulching and edging.
Removed weeds, hazards and debris from common pathways to improve usability.
Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
Trimmed greenery, shrubs and hedges to maintain uniform appearance.
Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
Applied mulch to garden beds for protection against weeds and unwanted growth.
Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
Electric Gamebox - Assistant General Manager Dallas, TX, 01/2020 - 04/2021
Motivated, trained and disciplined employees to maximize performance.
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Mentored and motivated team members to achieve challenging business goals.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Enforced quality assurance protocols to deliver ideal customer experiences.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Managed team schedule with eye for coverage needs and individual strengths.
Taught staff strategies for completing work and smoothly carrying out senior management directives.
Boosted yearly profits through process optimization and improved training.
Flex-N-Gate Corp - General Manager Fowlerville, MI, 06/2010 - 08/2019
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Implemented operational strategies and effectively built customer and employee loyalty.
Designed modern employee recognition program which boosted productivity and improved morale.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Identified team weak points and implemented corrective actions to resolve concerns.
Interacted positively with customers while promoting hotel facilities and services.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Prepared for and executed new menu implementations.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Set clear expectations and created positive working environment for employees.
Maintained facility and grounds to present positive image.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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