Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Excellent communicator with many years of Customer Service experience in Restaurant, Healthcare and Banking. I am very comfortable meeting new people and have great listening skills.

  • Good communication skills
  • Customer relations
  • Computer proficiency
  • Key holder experience
  • Professional telephone demeanor
  • Money handling abilities
  • Telephone etiquette
  • Listening skills
Work History
Laboratory Technician, 10/2013 - Current
Henkel Minneapolis, MN,
  • Provided exceptional service to 25-50 patients per day by employing Phlebotomy/Laboratory and interpersonal communication skills.
  • Oversaw quality assurance guidelines for laboratory work.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Executed corrective actions when test controls were outside specified limits.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Kept laboratory in compliance with all applicable guidelines and laws.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
  • Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.Transported patients to and from different departments
Customer Service Representative/Paramedical Examiner, 04/2009 - 10/2013
Thermo Fisher Scientific Inc. Raleigh, NC,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Interviewed customers to record medical history and lifestyle information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Observed and reported customer conditions and health incidents for comprehensive screening.
  • Checked and documented vitals such as blood pressure, height and weight.
  • Accurately calculated customer BMI and body composition using height and weight measurements.
  • Followed safety procedures for personal protection and client well-being.
  • Collected blood and urine samples from clients following safety and biohazard handling procedures.
  • Performed EKG tests on clients based on health status and medical history.
  • Maintained professionalism when communicating with client and answering questions.
  • Processed reports, including patient care records, legibly, accurately and promptly.
  • Packaged and shipped samples to laboratory for processing.
  • Collected cholesterol and glucose results by performing client finger sticks and tests.
Restuarant Server, 05/1996 - 01/2010
Bickfords Family Restuarant City, STATE,
Lead Customer Service Representative, 06/2004 - 01/2009
Abington Savings Bank City, STATE,
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Provided customer records on demand, including account statements and copies of checks.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
  • Sold and cross-sold bank products to new and existing customers.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
High School Diploma: , Expected in
Rockland Senior High School - Rockland, MA
Certificate: Paralegal Studies, Expected in
Eastern Nazarene College - Quincy, MA
Certificate: Lab Technician, Expected in
Quincy College - Quincy, MA

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Resume Overview

School Attended

  • Rockland Senior High School
  • Eastern Nazarene College
  • Quincy College

Job Titles Held:

  • Laboratory Technician
  • Customer Service Representative/Paramedical Examiner
  • Restuarant Server
  • Lead Customer Service Representative


  • High School Diploma
  • Certificate
  • Certificate

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