Researched and Reviewed requested legal documents Performed due diligence by verifying client information/identification by communicating effectively in conjunction with sales to obtain and verify all necessary documentation to satisfy CIP requirements Communicated with the Sales team and middle office assistants by phone and emails to complete the investigation Generated multiple daily NESS on entities and individuals to determine any illegal activities worldwide Submitted legal document requests to customers and relationship managers through monitoring MS Outlook Maintained my our database through the use of MS Excel in correlation with SharePoint to keep tracked of multiple entities in different stages of the process Updated entity information near the end stage process in the AMC database Researched and gathered documentation of good standing, active, registered and or charted companies.
Investigated and searched for negative news, politically affiliated persons and or.
01/2010 to 01/2012
First Niagara Bank － NY
09/2011 to 10/2012
Commercial Loan Representative I
Researched and Reviewed requested legal documents Submitted legal document requests to customers and relationship managers through monitoring Microsoft Outlook throughout the day Updated receipt record book as needed Oversaw the entire inventory process of the record center Updated inventory daily through the use of Excel as need Scanned, photocopied, faxed and mailed legal documents as needed to external customers Made outbound calls to internal and external customers as needed to verify specified requests as needed sustaining my availability for inbound calls Placed orders for record center supplies Maintained and organized Commercial legal files and documents Filed and extracted files and file items to fulfill customers' requests Assisted in mail sorting and delivery Checked and updated Commercial legal files as needed Prioritized order requests when request volume is high Co-wrote the Record Center procedures and policies for daily duties Coordinated access to the Record Center.
02/2010 to 07/2011
Quality Control Assistant-Mortgage ProcessorResidential Lending Dept.
Created General ledger reports of daily check entries Processed credit card payments Preformed General ledger check entry in GL Plus program, which included entering application check deposits of borrowers Copied several required documents for the auditing process Reviewed and prepared Mortgage documents for clientele auditing purposes Reviewed and organized files for delivery.
01/2008 to 01/2009
Claims RepresentativeGEICO － Getzville, NY
Handled inbound calls from policyholders and claimants reporting automobile accidents Issued check payments for property damages Scheduled and Coordinated inspection appointments and rental car reservations Processed claims for automobile accidents and property damage Managed files for claims in process, which included viewing incoming mail to file Gathered necessary data to complete all claims in process, which included completing demographics for all interested parties Reviewed police reports to assist with liability establishment.
01/2000 to 01/2008
Teletech － Niagara Falls, NY
02/2006 to 04/2008
Took inbound calls from customers and prospects Educated members on claims current and processed Educated Medicare Advanced members and medical providers on coverage for various plans Entered demographical data required for the contracted government Annual Enrollment Period Calculated budgets based on prescription data given by prospects to assist in the decision making process to enroll into a Medicare prescription drug plan Reviewed claims adjustments Agent (Verizon Wireless.
06/2002 to 02/2006
Reviewed claims adjustments.
Took inbound calls from customers to address billing inquires.
Educated customers on price plan packages.
Advised customers about new products and services.
06/2000 to 05/2001
Located and corrected errors for Verizon telecommunication feature and service orders so they could be processed in an efficient time saving manner.
Developed short cut procedures to exceed account quota.
Manage and review accounts dealing with telecommunication services.
Synchronized and evaluated accounts that required treatment notification so company revenue could be collected accordingly.
Bachelor of Science: Business AdministrationUNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF N
AAS: Liberal Arts/Humanities and Social SciencesNIAGARA COUNTY COMMUNITY COLLEGE