Kaizen Leader Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Kaizen Leaderwith 25 years of successful experience in warehousing and distribution. Recognized consistently for performance excellence and contributions to success in the automotive industry. Strengths in customer satisfaction and communication backed by training in The Toyota Way which focuses on "Respect for People" and "Continuous Improvement". Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Continuous Improvements
  • Kaizen methodology
  • Critical thinking
  • Multitasking abilities
  • Organization and Time management
  • Planning and Coordination
  • Microsoft Office
Work History
Kaizen Leader, 04/2020 to Current
Meyer Tool Greenville, SC,
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked with internal and external customers to understand needs and provide excellent service.
  • Improved operations through consistent hard work and dedication.
  • Conducted research, gathered information from multiple sources and presented results.
  • Saved over $200,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified issues, analyzed information and provided solutions to problems.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Partnered with managers to identify and capitalize on business trends and company initiatives.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Coordinated weekly meetings for internal and external groups.
  • Facilitated training for associates through daily coaching and regular training sessions (courses include: Toyota Production System (TPS), Toyota Business Practices (TBP), Ji Koutei Kanketsu (JKK), and Principles of Kaizen)
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Applied lean manufacturing practices to coordinate production output and inventory levels.
Team Leader, 07/2018 to 03/2020
American Red Cross Spring, TX,
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Participated in cross-functional team-building activities.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching productivity goals.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Positioned as go-to person for up to 45 team members, troubleshooting complex administrative and training issues promptly.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Implemented new working processes to deliver multiple improvements.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with team members and management through positive attitude and attentive response.
Human Resources Specialist, 04/2006 to 06/2018
Branford Public Schools Branford, CT,
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Completed projects on time and under budget while resolving complex issues for management and team members.
  • Analyzed issues and employed improvement processes.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Checked employees' benefits enrollment for accuracy and inputted all data into PeopleSoft, WorkDay, and internal company systems.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Updated personnel handbooks and individual records to keep filed accurate and detailed.
  • Vehicle Services Coordinator (2013-2018) duties assumed in addition to benefits specialist. Managed all vehicle lease and purchase related activities, as well as insurance, registrations, accident reporting, and vehicle prep for 500+ team members, retirees, and their family members
Warehouse Associate, 11/1996 to 03/2006
T&A Supply Company, Inc Spokane, WA,
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Wrapped pallets in shrink wrap prior to loading.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Volunteered to assist with multiple projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Operated PC and RF-based computer systems for inventory management.
High School Diploma: , Expected in 06/1990
Ramona High School - Riverside, CA

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Resume Overview

School Attended
  • Ramona High School
Job Titles Held:
  • Kaizen Leader
  • Team Leader
  • Human Resources Specialist
  • Warehouse Associate
  • High School Diploma