6 years of expertise in office management, customer service, marketing, cold calling, human resources, and accounting Senior Customer Service Professional that consistently achieves exceptional customer satisfaction rankings, turning around under-performing operations and instituting initiatives that successfully propel operational growth. Provides full attention to details, taking the necessary time in understanding the points being made, and asking appropriate questions. Ability to apply deductive & logical reasoning for independent decisions, and recognizing emergency and hazardous situations. Juvenile justice specialist extensively trained in defensive tactics, weapons, crisis prevention and intervention and case management. Dedicated specialist with strong background in the mental health, social services and criminal justice fields. Extensively trained in addictive, behavioral and psychological issues. In-depth knowledge of the court system. Effectively uses education and hands-on experience to manage large caseloads.
Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Proficient in Microsoft Word 2010, Microsoft Excel, Microsoft PowerPoint/Internet, Firefox, Java & basic computer applications
Averted a potential riot by effectively handling a confrontational situation with other corrections team members.
Completed extensive crisis prevention and intervention training programs.
computerized charting, STD counseling, People skills: enthusiastic people person, advanced problem-solving, great organizational skills, motivational, coping skills, team-player, team player, quickly adapts to changing environments, jack of all trades, adaptive to change management
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