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JOB PROFILE Resume Example

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JOB PROFILE
Professional Summary
I represent myself as a highly energetic, Proactive person and has pleasing personality would like to obtain a challenging position in the field of an administration field and customer service where can I utilize my knowledge and skill for mutual benefits. PERSONAL ATTRIBUTES 1) I am a hard working, progressive and always look for development of job responsibilities. 2) Flexible, active and friendly. 3) Dedicated on job and target achiever. 4) Innovative to apply new ideas and methods.
Skills
  • Team building
  • Fire science expertise
  • Excellent physical strength
  • High stress tolerance
  • EMT techniques
  • Team player
  • Fluent in English, Hindi, Urdu,Arabic and Nepali
  • Honesty and fortitude
  • Problem solving
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Strong client relations
  • Proficient in cash management
  • Local/state health laws knowledge
  • Shipping and receiving professional
  • Cash flow management
  • Credit card processing
  • Strategic sales knowledge
  • Security personnel training
  • Security hardware
  • Theft prevention training
  • Superior customer service
  • Electronic surveillance
  • MS Office proficiency
  • Crisis intervention training
  • Risk analysis training
  • Conflict resolution techniques
  • Investigation documentation
  • Stationary surveillance
Personal Information
Passport Number : 07566821 Date of Issue : 02/07/2014 
Work History
JOB PROFILEMay 2013 - Current
Al Raha Beach HotelAbu Dhabi, UAE
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.


Surveillance InchargeJun 2011 - May 2013
Kempinski Residences & Suites DohaDoha, Qatar
  • In charge for CCTV system.
  • In charge for departmental administration work.
  • Controlling hotel security officers and contractors security guards from G4S Qatar.
  • Handling hotel access system.
  • Handling departmental training plan and reports.
  • Handling monthly departmental inventory and report to Security Manager.
  • Handling hotels emergency evacuation plan.
  • Telephone courtesy for the internal and external customers In charge for departmental training plan and report.
  • In charge for access control system.
  • In charge for valuable lost and found record and distribution.
  • In charge for all departmental administration work.
  • Denied entrance to the building to unauthorized persons.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Secured all doors in the office and main building after hours.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Monitored and reported suspicious activities to local authorities.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.


  • Worked as Lobby Ambassador in Shangri-la Hotel Abu-Dhabi JOB PROFILE Greet each guest with a warm, friendly smile followed by an appropriate greeting.
  • Welcome guest to the hotel and to offer assistance to all guests and hold responsibility of completion and follow up on all wishes of guests arriving at the hotel.
  • Assists and follows up with any guest request and answer all guest questions.
  • Gives recommendation on facilities and make recommendations.
  • Ensures immaculate grooming and consistent politenes to all customers.
  • Regularly interact and engage with customers and collect and record feedback.
  • Ensure that lobby team is on duty and that discrepancies are reported to their supervisors.
  • Ensure product knowledge is up to date and to ensure to be aware of local events, venues and transportation options.
  • Engage in casual conversation and indulge in special request.

  • Worked as CCTV Operator in Shangri-la Hotel Abu-Dhabi.
CCTV OperatorNov 2008 - Mar 2011
Shangri-La Hotel Abu DhabiAbu Dhabi, United Arab Emirates
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Monitored and authorized entrance anddeparture of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Secured all doors in the office and main building after hours.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Screened all passengers, crew members and employees for weapons and contraband.
  • Participated in civic and other community groups to promote public understand of fire safety.
  • Responded to fire, crash and rescue calls.
  • Trained with other departments to facilitate mutual aid response.
  • Tested and maintained wilderness firefighting tools, equipment, jump gear and parachutes daily.
  • Planned, organized and directed Abu Dhabi's Fire Service Administration including planning, management, training and community programs.
  • Planned, organized and directed [City]'s fire suppression procedures including disaster response, emergency response and urban search and rescue program.
  • Reviewed and identified areas for organizational improvement.
  • Prepared and recommended long-range plans for the development of the department.
  • Directed department's response to natural disasters, environmental accidents, hazardous material spills and other catastrophic incidents.
  • Responded to emergency fire alarms quickly and effectively.
  • Responded to emergency fire alarms quickly and effectively.
  • Operated X-Ray scanning machine,fire alarm system, panic alarm system,access system and CCTV system.


Education
Associate of Arts: Humanities & Social Sciences 2006
DIVYA JYOTI MULTIPLE CAMPUS affiliated to Tribhuvan UniversityNawalparasi, Nepal

Completed 1 Year Proficiency Level Certification: Physics, Mathematics & Chemistry2004
Tribhuvan University
Physics, Mathematics & Chemistry


High School Diploma: HMG Board Nepal2003
Dibya Jyoti Higher Secondary SchoolNawalparasi, Nepal
Studied Major Mathematics and Agriculture science

FIRST AID TRAINING from Kempinski Residences & Suites, Doha): 2012
Red Crosient QatarDoha, Qatar
  • CPR certification
  •  How to stop bleeding, how to apply at burn, and injury
  • Coursework includes Emergency Medicine
  • Allegories 



BASIC FIRE DEFENCE TRAINING from Civil Defence: 2012
Civil Defense QatarDoha, Qatar
  • Coursework includes Fire Administration
  • Firefighter  Basic certification
  • How to use Fire extinguishers



Diploma in Computer Application Course from Creative Computer Institute, Nepal: Creative Computer
  • Expert in Microsoft Office applications
  • Expert in browsing
  • MS Dos Knowledge
  • Photo editing knowledge
  • Page maker knowledge
  • 3D building map knowledge
  • Opera full service knowledge
  • telly 6.5 knowledge
Additional Information
  • AWARDS & ACHIEVEMENTS Selected as an Employee Silver Star Award for Dec.2008 in Shangrila Hotel Abu-Dhabi. Best employee award of 2012 from Kempinski Residences and Suites Doha, Qatar Nominated for distintive performer of July 2015.
  • PERSONAL PROFILE Passport Number : 07566821 Date of Issue : 02/07/2014 Expiry Date of Passport : 01/07/2024 Nationality : Nepalese Marital Status : Married Languages Known : English, Nepali, Hindi, Urdu, Arabic (Fair) Date of birth : 26/01/1987 I hope that the above Curriculam-Vitae meets with the requirements and look forward to receive your call for an interview. Shanker Basnet)
Accomplishments
  • Customer Satisfaction
  • Data Entry
  • Active Listening Skills
  • Strong Organizational Skills
  • Greeted Customers
  • Positive Customer Experiences
  • Team Player
  • Customer Assistance
  • Energetic Work Attitude
  • Sharp Problem Solver
  • Contributed To Company Success
  • Team Member
  • Interfaced With Clients
  • Product Assistance
  • Communication Skills
  • Skilled In Sales Techniques
  • Resolved Client Conflicts
  • Customer Inquiries
  • Additional Revenue Through Upselling
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Resume Overview

Companies Worked For:

  • Al Raha Beach Hotel
  • Kempinski Residences & Suites Doha
  • Shangri-La Hotel Abu Dhabi

School Attended

  • DIVYA JYOTI MULTIPLE CAMPUS affiliated to Tribhuvan University
  • Tribhuvan University
  • Dibya Jyoti Higher Secondary School
  • Red Crosient Qatar
  • Civil Defense Qatar
  • Creative Computer

Job Titles Held:

  • JOB PROFILE
  • Surveillance Incharge
  • CCTV Operator

Degrees

  • Associate of Arts : Humanities & Social Sciences 2006
    Completed 1 Year Proficiency Level Certification : Physics, Mathematics & Chemistry 2004
    High School Diploma : HMG Board Nepal 2003
    FIRST AID TRAINING from Kempinski Residences & Suites, Doha) : 2012
    BASIC FIRE DEFENCE TRAINING from Civil Defence : 2012
    Diploma in Computer Application Course from Creative Computer Institute, Nepal :

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