Tested software, web, and desktop applications to evaluate the functional and performance to see if it met the specified requirements of the department and end-users.
Authored software application documentation the process and steps Authored and maintained reports for Asset Tracking.
Used Microsoft SQL server reporting services to create various reports for management and end users.
Implemented and facilitated software applications by checking the needs of the end user and making sure it works appropriately.
Tracked Hardware and software licensing by using Track-It, Procurement Tracker, and contacting vendors.
Purchased hardware, software, software license renewals, and other necessary equipment for Sand Bernardino Department of Behavioral Health Authored and Developed Queries for storing, manipulating, and retrieving data for various reports.
Authored and developed end user application documentation for end users and help them understand how to use the software.
Educated, trained and informed end users on the application.
Provided step by step instruction on how to use the software.
Used and created digital media files (Audio, Video, and Still Images for various reports and documentation.
Documented technical data descriptions for systems development.
Conducted systems analyses for the purpose of automating a manual system or function, designing a new and/or improved system of a less difficult nature or providing management with quantitative data for decision-making purposes.
Diagnosed and resolved technical issues involving internet connectivity, email, application downloads Consulted with customers in response to inquiries, concerns, and requests about products and services.
Produced workflow analysis.
Tested information technology applications and systems Authored departmental and agency system documentation Composed and authored training documentation and trains departmental and agency customers.
Maintained records and prepares and submits reports and correspondence Able to communicate basic concepts in concise, eloquent form to peers and leadership verbally, in writing and through pictures or diagrams Designed, and/or consulted in the design and implementation of networks and systems on a department's independently operating or distributed mini or microcomputers, including those within a Local Area Network (LAN) or Wide Area Network (WAN) environment.
Assessed with the department of forms and templates; identified and provided business rules, quality standards, policies and procedures.
Enhanced on the user manuals and technical documents.
Identified, gained, analyzed and documented business requirements for business application and information technology projects; translates work processes into business and functional requirements.
Advised personnel regarding various procedures and program requirements for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with established guidelines.
Enhanced information technology applications and systems; authored departmental and agency system documentation Composed training documentation and trains departmental and agency customers.
Consulted with the training of other departmental business systems analyst staff Supported professional and technical capabilities of team members Developed, managed, and edited SharePoint content.
Designs, creates, modifies, and maintains websites using various software.
Illustrated and edited graphics using Adobe Photoshop Enhanced high-level translation of user requirements into specific work objects for enterprise workflow, imaging and document management solutions Administered technical assistance for specially assigned projects and other work Executed in the design of application systems providing technical advice on alternatives with focus on optimizing available computer resources and performance.
Created and executed all front-end development for site components, templates, and content pages.
Performed validation of website quality, planning, designs, video and audio editing, and management Enhanced website functionality enhancements.
Enhanced information by collecting, analyzing and summarizing data and trends Used WordPress CMS (content management system) to create, edit, and maintain the brand's website.
Coded websites using HTML5 and CSS3 Presented proposals to team leaders and team members Coached and advised team on website design.
Completed and maintained web development for mobilappsforcharity.com Created departmental procedures for controlling source data and computer output.
Master's Degree: Information Technology
Website DevelopmentInformation Technology
Bachelor's Degree: Information Technology
Multimedia &Visual Communication, 02/2016 Southern New Hampshire University
University of Phoenix Information Technology
Multimedia &Visual Communication GPA: 3.96
IT Technical Assistant II-Web Development
Results-driven, analytical problem-solver, skilled in Track-IT, CMS, and SharePoint. Experienced IT Technical Assistant- Web Development with a demonstrated history in software applications, technical support and website design. Bilingual IT Professional with a wealth of knowledge in Data Analysis, Documentation, Presentation and Report Writing. I have a proven track record in develops and writing training documentation and training end-users on software and computers. My technological skills range from computer systems
Platforms: Windows 9x/NT/2000/XP/Vista, MS Exchange Server, Mac OS, Smart Phones, Faxes, Printers
Languages: SQL, CSS, HTML, PHP, Java, C++
Tools: LAN Manager, Firewall, McAfee/Norton Virus Protection Utilities, Network Flight Recorder, Lotus Notes, MS Office Suite (Word, Excel, PowerPoint, Outlook), MS FrontPage, MS Access, MS Project, MS Visual Studio, HTML Editor, Meditech, Neogov, Website Builder, ADP Enterprise, EClaims, Simon, AS40, Universal Client , Crystal Reports, Data Visualization Developer, SQL Developer, Locator, Emacs, Dream Weaver, Visual Analyst. Trello, LeadPage Software, Movie Maker, WordPress, Track-IT, Procurement Tracker, EMACS, Smart Draw, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat Pro, Adobe Creative SuiteActive Directory, SharePoint, Content Management System (CMS), Microsoft SQL Server, Smart Draw, UML Tools, Website Wireframe
Typing: 90WPM, 11,000 ksy Microsoft office Suite (Word, Excel, PowerPoint, MS Access, MS Project) MS FrontPage, MS Visual Studio
Experienced in Adobe Creative Cloud, SharePoint, and Team Foundation Server (TFS).
Knowledgeable in HTML, CSS, .Net, and Java Script website support.
Advanced skills in Content Management Support (Wordpress, Hubspot, Sharepoint, etc)
Experienced in executing SQL queries, reports, forms, tables.
.Net, Adobe Acrobat, Adobe, Dream Weaver, Adobe Illustrator, Adobe Photoshop, ADP, Analyst, agency, Audio, audio editing, basic, Behavioral Health, business systems, C++, CMS, com, Hardware, computer hardware, concise, content, Content Management, Draw, Crystal Reports, CSS, CSS3, Client, Data Visualization, database, decision-making, designing, document management, documentation, edit, email, Faxes, Firewall, focus, forms, MS FrontPage, functional, graphics, HTML, HTML5, HTML Editor, PHP, imaging, information technology, instruction, internet connectivity, inventory, Java, Java Script, Local Area Network, LAN, leadership, Lotus Notes, Mac OS, macros, mainframe, McAfee, Meditech, microcomputers, MS Access, Excel, MS Exchange Server, LAN Manager, Microsoft office Suite, MS Office Suite, Office, Outlook, PowerPoint, MS Project, SharePoint, Windows 9, 2000, NT, Word, works, Enterprise, Network, networks, Norton, Developer, personnel, pivot tables, policies, Printers, processes, Procurement, proposals, quality, reporting, San, spreadsheets, Microsoft SQL Server, SQL, system documentation, systems development, tables, technical assistance, user manuals, Phones, Track-IT, translation, Typing, UML, Utilities, validation, Video, Vista, MS Visual Studio, website design, web development, Website, websites, Wide Area Network (WAN), workflow analysis, workflow