Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Accomplished and results oriented IT computer professional with many years of experience and multiple industry certifications. A self starter that successfully handles projects from resource acquisition through completion. Demonstrated ability and experience to troubleshoot, configure and upgrade all types of computer and LAN related equipment. Excellent communication skills with customers, vendors and associates. Diversified experience gained by completing projects for different types of organizations which included-- financial, health care, insurance, manufacturing, etc.
  • PC Repair & Network Technician
  • Cisco Network Specialist
  • Georgia Work Ready-GOLD
  • Industry Certifications
  • A+
  • MCP
  • MCSA
  • Network +
  • Cisco Networking Coursework:
  • 1. Network Fundamentals: IPV4 network addressing, VLSM, CIDR, Ethernet, planning/cabling networks
  • 2. Routing Protocols and Concepts: Static routing, Distance Vector, and Link-State routing protocols, RIPv2, EIGRP, OSPF
  • 3. LAN Switching and Wireless: LAN design, Switch concepts/config., VLAN's, VTP, STP, inter-VLAN routing, Wireless config.
  • 4. Accessing the WAN: WAN's, PPP, Frame Relay, Network security, ACL's, teleworker services, DHCP, NAT, intro to IPV6
Work Experience
11/2014 to 12/2014 IT Specialist Autodesk Inc. | Ontario, CA,
  • Job description followed by agency employer and client company where the work was performed.
  • The short durations of jobs due to project funding limits.
  • Employment gaps were result of down time while seeking new assignments.
  • Retained to document and relabel production data center equipment for an updated inventory implementation Worked from provided Excel spreadsheets to locate and replace outdated UPC labels on data center equipment Collaborated with offsite manager via weekly phone conference to monitor project progress and streamline procedures Used web browser based remote consoles to obtain information from active servers having missing or damaged labels Used "iLO 3" and "iDRAC6" remote consoles to access HP BL465, BLXXX blade servers and Dell Power Edge M915's Configured Datamax M-4208 printer driver to print UPC coded asset tag and serial number labels.
12/2014 to 03/2014 Network Specialist Total System Services, Inc. | TX, State,
  • Provided remote support for ADP field engineers during installation of new/replacement Cisco network equipment Analyzed Visio network diagrams of customer networks to prepare for scheduled Cisco equipment installations Used Telnet and PuTTY to access Cisco router and switch running configurations at remote customer networks Utilized script generating software to create generic scripts for specific Cisco switches and routers due for installation Completed certification tests for newly installed equipment and archived qualified configuration scripts Updated router images to current company standards.
11/2014 to 12/2014 IT Support Specialist Vista Equity Partners | Wilmington, NC,
  • Performed general help desk support utilizing Maximo ticketing system.
  • Imaged new Dell desktop and notebook PC's with Windows XP or Windows 7.
  • Participated in IMAC's, solved network connectivity issues, printer installations, etc.
  • Work search activities and independent IT related projects.
06/2014 to 11/2014 | , ,
05/2014 to 06/2014 | , ,
04/2014 to 05/2014 Desktop/IT Support Specialist Bickford Senior Living | Roseville, CA,
  • Performed remote administration/software installs with "Remote Desktop Connection" on XP Pro PC's.
  • Performed general help desk support in conjunction with ITAMS ticketing system.
  • Repaired/reimaged HP/Compaq models 5000, 5100, DC-5700S PC's using latest Ghost images and Runstream.
  • Imaged and configured software installs for HP NC6400 notebook PC's to include low level hard drive encryption.
02/2014 to 03/2014 PC Build Technician | Euless, TX,
  • Imaged IBM/Lenovo X60, Toshiba M4, and M200 notebook PC's for pre-deployment phase of roll-out project.
  • Used BART PE disk and Ghost multicast sessions, performed individuals' data transfer to network storage server.
  • Configured systems for specific business units in accordance with build sheet documentation.
12/2014 to 01/2014 PC Support Technician Bickford Senior Living | City, STATE,
  • Installed and configured WYSE terminals with Wi-Fi 802.11G connectivity at a remote site.
  • Assisted end users with notebook network connectivity issues--both wired and 802.11B wireless.
03/2014 to 05/2014 PC Repair Technician | City, STATE,
  • Repaired, reconfigured and tested modular WiFi 802.11B wireless PC's and reimaged with GHOST.
Education and Training
Expected in 1 2011 Associate of Applied Science | Networking Specialist Gwinnett Technical College, Lawrenceville, GA GPA: GPA: 3.9
Networking Specialist GPA: 3.9
A+, streamline, ADP, agency, cabling, Cisco, Cisco router, Compaq, config, encryption, client, data transfer, DC, Dell, DHCP, documentation, EIGRP, Ethernet, Frame Relay, GHOST, hard drive, help desk support, HP, IBM, IMAC, inventory, LAN, access, MCP, Excel spreadsheets, Windows 7, Windows XP, Network security, Network, Networking, networks, OSPF, PC's, PC Repair, Power Edge, PPP, printer, progress, Protocols, router, routers, Routing, servers, scripts, script, Switch, Cisco switches, Technician, phone, Telnet, Toshiba, Visio, WAN

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Resume Overview

School Attended

  • Gwinnett Technical College

Job Titles Held:

  • IT Specialist
  • Network Specialist
  • IT Support Specialist
  • Desktop/IT Support Specialist
  • PC Build Technician
  • PC Support Technician
  • PC Repair Technician


  • Associate of Applied Science

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