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IT Specialist Resume Example

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IT SPECIALIST
Qualifications
  • Information Technology Professional
  • Storage & Infrastructure Engineering | Quality Assurance | Technical Support
  • Innovative thinker with broad-based expertise in strategic, operational and technical delivery of Information Technology Services"
  • Technically sophisticated, solution driven and innovative Information Technology Specialist with strong academic background and 4+ years of spearheaded experience in all facet of Storage and infrastructure Engineering, Quality Assurance, System Administration and Testing in storage domain, proven track record of managing projects, analyzing, monitoring, troubleshooting, patching and repairing multiple OS, and software. Possess great ability of handling capacity planning, administration and system operation tuning. Technologically savvy and out-of-the-box thinker in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirements at hand. Articulate communicator can fluently speak the language of both people and technology, blending technical expertise with interpersonal skills while interacting with the clients/teams and provide high level support
  • Data Storage Engineering
  • Quality Assurance/Management
  • Strategic Analysis/Planning
  • IT Infrastructure Services
  • Configuration Controlling
  • Requirements Gathering/Analysis
  • Team/Client Leadership
  • Continues Process Improvement
  • Architectural Development
  • Issue Troubleshooting/Resolution
  • Cross-Functional Skills
  • Training & Development
  • Operating Systems: Windows, AIX, LINUX (RHEL, SUSE, CENTOS).
  • Servers and Storage Systems: IBM SAN Volume Controller and Storwize family of products (V7000, V3700) DS3000, DS8000, Power Systems, IBM System X and P Servers, EMC storage Arrays, EMC: CLARiiON CX, CX3
  • Software and Hardware Platforms: VIOS, HMC, Finisar and JDU Packet Analyzer and Jammer.
  • SAN Switches: BROCADE, QLOGIC, EMULEX, INTEL, CISCO
  • VMware Products: ESX/ESXI - 4, 4U1, 5.0, 5.1 | Programming skills: C, C++, Bash, Perl
  • HA Solutions: IBM POWER-HA (HACMP)
  • Tools: I/O meter, Disk-load, in-house developed storage software testing tools, Load-runner, TPC , TSM
Accomplishments
  • Selected as the Student Ambassador for EMC Academic Alliance Program for IIT Pune.
  • Nominated as the secretary of IEEE Students Committee for the year 2011-2012.
  • The Prisoner" a short film which I wrote and co-scripted for the International one minute short film festival organized by the website www.passionforcinema.com was featured in top 48 list by team of eminent directors and film personalities.
  • Ranked 38th in state in Mathematical Olympiad conducted by the Orissa Mathematical Society.
  • Ranked 4th in Painting competition organized by Vijay Information's", Hyderabad on an All India Basis.
Work Experience
IT Specialist, 12/2014 to 09/2015IBM GLOBAL SERVICES DELIVERY SYSTEM
  • Project Details: Coordinate with AIX team and managed engineering, performance management, and administration of the IBM AIX servers and storage subsystems.
  • Maintain proficiency in managing a large complex data center environment for an international client, involves engineering new solutions and maintaining an acceptable level of performance of system servers collaborating with cross functional teams of Germany and Czech Republic.
  • Directed all functions and activities associated with analysis, monitoring, troubleshooting, patching and repair of AIX (System X and P) and multiple flavors of Linux (RHEL, SUSE, CENTOS) servers in a heterogeneous environment.
  • Perform system updates, configuration, changes, and additions, remove through predefined change control procedures in multiple production and QA environments.
  • Handle capacity planning, administration and system operation tuning, and balancing CPU entitlements for better performance level as per client requirements.
  • Involved in SAN storage set-up & testing, zoning, LUN masking, port mapping, VIOS configurations, Virtualized raw mapping of volumes, creation of RAID, LUN creation etc.
  • Perform daily BAU activities such as establishing new accounts, creating and resetting passwords, changing permissions and permitting access to required user group.
  • Contributed and managed the implementation of a successful root cause analysis for Severity 1, Severity 2 and chronic recurring incidents impacting the relevant technology, troubleshooting and problem solving as per best practice.
  • Overall knowledge regarding Upgrades to Power HA system mirror of AIX 7.1, cluster maintenance and configuration.
  • Perform System Storage management/LVM tasks, create /resize volume groups, PV's, LV's and JFS/JFS2 File systems, mirroring, VG's, LV's and mount File systems as on application need.
  • SWAGATIKA NAIK * (917) 794.7352 * naik.swagatika@gmail.com Resume, Page 2 Key Accomplishments: Improved the system reliability performance by 30 % more on various AIX servers especially during a backup in progress by reconfiguring the queue depth and certain system parameters from initiator end.
  • Extensive "hands-on" infrastructure technology experience with focus on systems engineering, problem determination and resolution of servers, switches and storage controllers of various vendor including IBM SVC, V7000, DS8K, DS3K series, EMC Clariion (CX3-10C), Symmetrix.
  • Creating backup policies, manual backups, monitoring daily and weekly backups, replication and troubleshooting of Symantec NetBackup V7.6.0.4.
  • Decommissioning of Virtual Machines, physical servers and reclaiming storage.
  • Helped in diagnosing frequently caused Disk Operational Error on AIX hosts by determining a faulty fabric issue.
  • Competently provide active functional support for primary Disaster Recovery Change, carried out within the data center and for core architectural team leading discussions related to development of architectural layouts.
  • Rectified various Disk Assignment to Production Server by migrating huge amount of data remotely within downtime.
Associate Software Engineer, 09/2012 to 03/2014
  • Successfully managed Configuration, Administration and Troubleshooting of Storage/SAN devices, configured back end storage, created RAID levels and LUNS on DS3400 storage controller, virtual disk creation, host to virtual disk mapping, and multi-pathing tasks.
  • Set up a SAN scenario for OS installation, Zoning, CNA Driver modules check, for the target and initiator ends.
  • Involved in re-creation of complex customer environments for development of debugging & verification worked on End-2-End Product Testing on various platforms of IBM SVC, Storwize V7000, V3700 releases starting from 6.4.0 to 7.2.0 as an individual contributor for SVC test team, allocated storage LUNs/Volumes to AIX, Linux, Windows, Oracle VM (OVM) and EXSI VMware servers including storage provisioned through the IBM DS8300.
  • Key Accomplishments: Created and implemented test plans with the hardware needs, configuration details, test layout for every test phase.
  • Ensuring that issues/roadblocks are reported on time and test beds for performance testing of IBM SVC, V7000, V3700 and Flex Systems.
  • Manually testing various functionality and feature of SVC, analyze issue and filing defects.
  • Streamlined all processes and introduced multiple improvements to enhanced productivity, filed critical system level defects during the process of testing which leaded new improvements on releases of SVC.
  • Involved in recreation of complex customer environments, for development debugging and verification.
  • Worked on management tool: IBM Tivoli Storage Productivity Center (TPC) to handle multiple storage arrays at same time.
  • Expertly configured the drivers for QLOGIC, BROCADE, EMULEX, INTEL adapters and bringing the adapters to online to visible in the Fabric .Updating the firmware for both switches and adapters.
  • Setup, created and monitored IBM Storage Replication and remote sites with the use of Copy services like Flash-copy, Global Mirroring & Metro Mirror.
  • Started, suspended and resume Copy Services tasks and monitored and managed of copy sessions.
09/2011 to 03/2014IBM INDIA SOFTWARE LABS － Pune, India
  • Project Details: Was a part of IBM SVC Test Team in Storage Labs.
  • Purpose was to test various functionality of IBM storage controllers and backbends storage before its release.
  • It basically involved research and development activities for storage products using different protocols (FC, iSCSI, FCOE) and different equipment's of SAN network.
Technical Intern, 09/2011 to 09/2012
  • Functioned as Intern and introduced to SAN /NAS environment, Switches, Directors, HBA, and various different software's needed for storage management.
  • Get hands on experiences on Fiber Channel (FC) and Ethernet Cabling, HBA installations, replacements and maintenance of disks, virtual connects, Pass-thru modules and switch modules on the blade server enclosures, hardware replacements, infrastructure and asset management at the datacenter level.
  • Key Accomplishments: Configured the Performance Test setup on various storage products in India on FCOE, FC and ISCSI.
  • Benchmarked the performance numbers and compared with the previous releases.
  • Established and executed regular performance tests on different storage products with various code changes for every release by an IBM developed automated performance tool as an individual contributor.
  • Working with the developers and Master Inventors of Hursley, U.K and China Labs to optimize the performance graphs ensuring a successful delivery for the test releases.
  • Analyzed deeply the performance number changes with respect to test environments and troubleshooting them.
Skills
academic, IBM AIX, AIX, AIX 7.1, Articulate, asset management, backup, Bash, C, C++, Cabling, capacity planning, CNA, CISCO, interpersonal skills, Hardware, Controller, CPU, Client, clients, Czech, debugging, delivery, Disaster Recovery, drivers, Ethernet, filing, Flash, focus, Functional, graphs, IBM, Information Technology, INTEL, layout, Leadership, LINUX, Load-runner, managing, access, Windows, communicator, NAS, network, Operating Systems, OS, Oracle, performance management, Perl, permitting, policies, problem solving, processes, Process Improvement, Product Testing, Programming, progress, protocols, QA, Quality Assurance, RAID, repairing, Requirements Gathering, research, SAN, Servers, software testing, strategic, Strategic Analysis/Planning, Switches, switch, Symantec, System Administration, System X, systems engineering, Technical Support, Tivoli, Troubleshooting, TSM, Upgrades, NetBackup, VM
Education and Training
Bachelor of Engineering:Electrical and Electronics,2012Masters Networking and Telecommunications, International Institute of Information Technology IJU Patnaik University of Technology (BPUT) － Pune, IndiaElectrical and Electronics
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Resume Overview

Companies Worked For:

  • IBM GLOBAL SERVICES DELIVERY SYSTEM
  • IBM INDIA SOFTWARE LABS

School Attended

  • Masters Networking and Telecommunications, International Institute of Information Technology IJU Patnaik University of Technology (BPUT)

Job Titles Held:

  • IT Specialist
  • Associate Software Engineer
  • Technical Intern

Degrees

  • Bachelor of Engineering : Electrical and Electronics , 2012

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