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IT Services Resume Example

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IT SERVICES
Summary

I'm a very hard worker. When I set my mind to something I make sure to see it through. Working at my previous job, I got hands on experience, servicing customers and ensuring a pleasant experience. During interactions with customers, I make sure to smile, maintain appropriate eye contact, and assure they walk away feeling satisfied. I'm punctual and work well with others. I'm well spoken and always listen. I am currently self-employed, doing online work and sales. I am a self-taught programmer so naturally, I'm a good problem solver. I've been making money taking care of IT-related problems for people online, sometimes writing code completely from scratch or solving various other issues. I am also self-employed in online sales. Producing images of the product, creating a well formulated description, adjusting price ranges, and meeting with and servicing a customer. After which I reach out and make sure everything is fine with the product to ensure they are happy and potentially make future sales. I'm ready to start applying my skills today!

Skills
  • Customer assistance
  • Merchandise restocking
  • Customer greeting
  • Cash register operation
  • Issue resolution
  • Scanner operations
  • Credit and cash transactions
  • Payment processing
  • Cash management
  • Coin counting
  • ID verification
  • Mechanical abilities
  • Diagnostics expertise
  • Troubleshooting and analysis
  • Testing and analysis
  • Expertise in installations
  • Troubleshooting skills
  • Client relationship management
  • Preventive maintenance
  • Troubleshooting and diagnostics
  • Component repairs
  • Pricing adjustment
  • Marketing understanding
  • Sales expertise
  • Shipment coordination
  • Planning
  • Conflict resolution
  • Critical thinking
  • Organization
  • Coordination
  • Maintenance & Repair
  • Leadership
  • Active listening
  • People skills
Experience
IT Services2018 to Current
Self Employed － Cary, NC
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Adhered to company and OSHA-defined protocols to promote workplace safety.
  • Inspected machinery and components to troubleshoot operations.
  • Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
  • Tested components, assemblies and systems to diagnose problems.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
Online Sales2018 to Current
Self Employed － Cary, NC
  • Engaged in timely customer communication to resolve issues and identify sales opportunities.
  • Monitored actuals, budgets and other strategic management tools to meet sales expectations.
  • Cultivated new online customer account and affiliate relationships to grow customer base.
  • Developed clear, concise and visually appealing virtual presentations of products and services.
  • Worked with multiple internal and external resources, taking ownership in achieving digital marketing and revenue goals.
  • Developed effective sales strategies to enhance customer satisfaction and boost sales.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Exercised proper qualification skills to convert leads in to genuine sales opportunities.
Cashier2016 to 2018
Harris Teeter － Cary, NC
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted Customer Services with completing end-of-day counts and securing funds to prevent loss or theft.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new employees in cashiering procedures, offering assistance in resolving Customer issues.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
High School DiplomaJun 2017Lewisburg High School － Olive Branch, MS
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Resume Overview

Companies Worked For:

  • Self Employed
  • Harris Teeter

School Attended

  • Lewisburg High School

Job Titles Held:

  • IT Services
  • Online Sales
  • Cashier

Degrees

  • High School Diploma Jun 2017

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