Known as a subject matter expert (SME) on key technology initiatives; work well with technical and cross functional teams, senior executives, key decision makers, vendors, and internal/external customers from buy-in to implementation. Utilize analytical and statistical skills to develop, implement, and manage new systems and processes; able to manage multiple projects simultaneously to achieve desired outcomes. Deep and rich knowledge of system analysis and design and project management for systems development life cycle (SDLC). Adept at developing and monitoring test plans, developing and evaluating test scripts/test cases, and evaluating test results. Report on severity of incidents discovered during testing and oversee the administration of regression testing; trained End Users as part of UAT. Effectively communicate complex problems and provide technical solutions in fast-paced, time sensitive work environments; received high marks of praise on all job performance reviews for consistently meeting demanding project deliverables and timelines.
MS Project, Kanban (beginner), Smartsheet, and JIRA (Beginner)
Design tools: Gimp, Omnigraffle, Sketch, MS Visio
Office tools: MS Office, Libre Office, Google for Work
Learning Management Systems: Blackboard and Instructure
Analysis Tools: R (Beginner) and SPSS (Beginner)
IT PROJECT MANAGER August 2011 to CurrentGLOBE CONSULTANTS, INC
IT CONSULTANT SERVICES PROVIDER
Manage cross-functional technical teams and provide operational oversight for launch and completion of assigned projects and provide on-going technical support for up to 19 systems on a contracted assignment to Google, Inc.
Partner with vendors, business partners, and project managers on technology strategy, requirements gathering, design, testing, and all facets of project management for optimal solutions and service delivery.
Communicate with business unit heads and IT team members on all initiatives.
Review and assess current system architecture, document full system as-is state, and make recommendations for improvements to minimize complexity and optimize critical business requirements.
Relay overall functional and technical specifications into terms and concepts others can readily grasp and apply.
Support many system level solutions and detailed sub-system requirements.
Conduct acceptance testing, program implementation, and end user training for all systems and projects.
Track and report on all initiatives; administer departmental budgets and accountable for annual disaster recovery plans for essential services.
Project managed benefits administration tools delivery; facilitated 3 in-lab user research studies with 24 participants that resulted in improved user experience for 40K U.S.
employees and their dependents.
Tracked deliverables and managed security, privacy, usability, and accessibility work-streams for this $4M project, which focused on minimizing risk and successful delivery of completed project.
Developed project plans and administered all facets of security, privacy, UX testing, and integration of work streams for a medical cost and quality tool; negotiated a $100K reduction in development fees on a $1M SaaS contract and instituted system that was projected to save employees 10% on medical costs within the first year.
Partnered with vendor technical team of 16 and handled all testing and implementation of monthly upgrades to custom portal for a medical insurance provider; led business partners and vendor in development, testing, and signoff of $8M feature budget.
Oversaw technical implementation, testing, release, and upgrades to 2-factor authentication that provided secure access to medical records for 38K employees.
Performed critical business requirements gathering to draft, issue, and score RFPs for 2 external implementations and developed product requirements document for internal system upgrade for application and operations management systems.
Created technical manuals and trained hundreds of employees on usage for a 20% increase in end user satisfaction.
BUSINESS CONSULTANT August 2010 to December 2011TORI CASTRO CONSULTING
ACCOUNTING AND RECORDKEEPING SERVICES PROVIDER.
Provided full scope accounting and bookkeeping services to client base.
Recorded and maintained business and financial data; generated quarterly ROI statements and other insightful reports.
Prepared and processed individual and business quarterly and annual tax returns.
Effectively managed up to $1M dollar book of business for client.
Provided clients with critical input on ways to improve business and financial performance; advised staff on system optimization for enhanced recording/reporting.
AR ANALYST June 2009 to August 2010TRANSWORLD SYSTEMS, INC DEBT COLLECTION COMPANY
Consolidated and streamlined financial and operational reporting processes for 26 district offices.
Created and instituted proprietary training manuals and instructed staff on all processes and procedures.
Applied new processes and procedures, leading to a 50% increase in productivity.
EARLY ROLES as Debt Recovery Analyst, Crosscheck, Inc.; OTC Manager, Wal-Mart; HR Training Coordinator, Wal-Mart; and Inventory Control clerk, Wal-Mart Distribution Center.
Education and Training
MBA : 2017San Jose State University
BS : KinesiologySan Jose State UniversityKinesiology
AS : Natural SciencesSanta Rosa Junior CollegeNatural Sciences
Business Analytics (In Progress)
Bloomberg Essentials Certified in Equity and Fixed Income
ACCOUNTING, Analyst, benefits administration, Bloomberg, bookkeeping, book, budgets, budget, Business Analysis, client, clients, Customer Service, Debugging, delivery, disaster recovery, Staff Training, Equity, financial, Fixed Income, functional, Gimp, UX, HR, insurance, Inventory Control, Team Building, access, MS Office, Office, MS Project, operations management, optimization, Problem Solving, Process Development, processes, Process Improvement, program implementation, Progress, Project Management, project plans, Quality, Recording, reporting, Requirements Gathering, research, Risk Management, Sales Support, Software Development, SPSS, strategy, Strategic Planning, system architecture, tax returns, Technical Project Management, technical support, user training, Technical Writing, technical manuals, training manuals, upgrades, upgrade, Visio