Certified IT Program/Project Manager with strong experience in program and project management, managing mid to large sized teams and overseeing the delivery of large, cross-functional, complex enterprise-level IT applications and systems.
Proven track record in delivering global multi-year, multi-million dollar full life cycle systems implementation using Agile/Scrum and Waterfall methodologies.
Adept at building strong relationships with global C-level management.
Specialize in design, planning, execution, control, and monitoring of Banking, Insurance, Financial Services & Healthcare related IT activities.
Experienced in developing, mentoring and leading successful workforce teams. Strong techno-functional background and leadership skills on complex application platforms.
Experienced in project definition, project planning & priority setting, resource planning, project tracking, delegating and negotiating tradeoffs.
Proven excellence in problem resolution, delegating and empowering direct reports. Ability to multi-task and adjust for rapidly changing priorities and schedule disruptions.
Extensive use of Office products like MS-Excel, MS-Word, Visio, MS-Project and others. Ample knowledge in Java, J2EE, EJB, .Net, C, C#, Pro*C, XML, PHP, COM/DCOM, ActiveX, ASP, Perl, HTML, UNIX, Transact-SQL, ODBC, JDBC, Apache, and Web-sphere technologies.
Program & Project Management Methodologies (SCRUM, Agile, Waterfall)
Bugs/Issue tracking system: BMC Remedy, JIRA, MS Team Foundation Server
Version control: TFS, Visual Source safe
IT Program/Delivery ManagerJun 2014 to Current Fulcrum Worldwide - Jersey City, NJ
Environment: Liferay, .NET, Mongo DB, Mobile development Operated as a senior client contact, leading strategic and tactical delivery planning activities that are routed in driving tangible business results.
Handled day-to-day client management, portfolio/program delivery, team development and maintained high-profile influential relationships.
Served as client advocate internally and as Fulcrum's advocate to clients.
Set realistic client expectations and made every effort to exceed them.
Participated in and in most cases lead client presentations.
Anticipated potential challenges and developed a plan to put forth appropriate positioning to reduce negative perception.
Monitored the account performance according to plan - Worked with project managers to proactively identify situations that require rapid intervention and allocation of resources.
Evaluated the annual and quarterly targets and planned the next steps based on that.
Analyzed the customer's business performance to identify growth, up-sell or cross-sell new business opportunities.
Assisted the clients in assessing their requirements and provided resolutions to conflict through meetings and discussion.
Supervised and guided account and project managers in their position - Coached, trained and motivated them to achieve better results.
Delegated authority to junior managers and kept a regular follow up on work completed.
Communicated with account and sale executives regularly to improve the results and enhance professional relations with clients.
Prepared strategies to enhance client relationships.
Target potential leads and solicit business.
Coordinate all the necessary technical assistance at the end of the sales cycle.
Manage customer needs, working closely with the sales team for making sure additional revenue goals within account can be met.
Work with existing dissatisfied customers move them to a more positive satisfaction level.
Program ManagerNov 2013 to Jun 2014 MetricStream
Project ManagerSep 2012 to Oct 2013 Miles Software Solutions
Environment : .NET, PL/SQL, SSIS Responsible for project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover.
Setting budgets and agreeing project time scales and deadlines with clients Holding weekly internal and external meetings on progress, and providing status reports.
Single point of contact for all communications between customers.
Managing staff to ensure that milestones are achieved within the agreed time frames.
Ensuring effective quality control processes are in place to monitor deliverables produced.
Responsible for identifying, analyzing, measuring and managing project risks.
Assisting the technical team in their design and development tasks Identify potential clients, and the decision makers within the client organization.
Present to and consult with mid and senior level management on business trends with a view to develop new products, services and distribution channels.
Assisted in technical issues analysis and driving the resolutions of the same.
Discussing and finalizing effort estimates from Development and QA resources.
Project Lead/ManagerSep 2007 to Sep 2012 Oracle Financials Software Solutions - Santa Clara, USA, CA
PeopleSoft (Financials & HRMS), SQL, PL/SQL Successfully lead a team of systems analyst from client locations in US and India Involved in the design/development and maintenance of PeopleSoft and other financial domain applications Worked on functional and technical aspects of PeopleSoft Financials modules, PeopleSoft HRMS modules.
Worked on Requirement Gathering with Clients and also as a business systems analyst.
Prepared test plans and worked on UAT, regression testing and delivery of code.
Working with Oracle Sales team to present our capabilities to the senior management in SVB.
Environment: Java, PL/SQL Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Define and initiate projects, and manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Coach, mentor and lead personnel within a techno-functional team environment.
Present periodic reports on the current program, future opportunities and client issues.
Participate in and oversee the design, development/customization of applications and technical design documentation process and code review process, for correctness and timeliness.
Work closely with quality assurance resources to create test plans and ensure that issues are properly assigned, fixed, and regressed.
Education and Training
Bachelors of EngineeringMumbai University
Portfolio Management Program Management Project Management ITIL Agile/Scrum