Results-focused, seasoned IT management professional possessing excellent communication, organizational and analytical capabilities. Builds strong cross-organizational teams to successfully deliver projects and operational services for medical claim data analytics in healthcare.
Managed all functions related to IT application development, project management, and operational support operations.
Streamlined ETL operations that improved data delivery results by 86% against SLA goals.
Improved customer satisfaction net promoter scores by 50%.
Increased management of services portfolio from $3M to $26M in the last 3 years.
Recipient of IBM's Golden Circle Award for project achievement.
OptumDecember 2005 to CurrentIT Director Franklin, TN
Managed $26M budget to support mission-critical medical claim data marts and related data loading services for the Optum Payment Integrity business in the healthcare market space enabling the company to save its largest client over $4B annually in claim overpayments.
Increased organizational responsibility from 25 to over 100 personnel.
Made key strategic technology and organizational decisions that raised commercial data loading achievement from 16% to 102%.
Built and championed multi-million dollar capital requests to meet client needs.
Led teams in all aspects of management including initial submission of project requests, acceptance of project
ideas, prioritization scheduling, resource assignment, and HR responsibilities.
Implemented and supported claim and patient account data loading for over 200 commercial payers and providers consistently meeting all service level agreements.
Led Application Quality Assurance, Help Desk, Desktop Support, and Data ETL Teams.
Centralized commercial data loading services on a single technology platform saving $1M annually in software and hardware costs.
Implemented formal change management processes.
Set direction and led the enterprise implementation of MS Project Server.
IBM CorporationNovember 2000 to December 2005Business Area Manager Smyrna, TN
Managed 30 developers and project managers to provide 24x7 production support at the Nissan Smyrna manufacturing facility.
Selected to be plant site IT manager for nine months while the existing site manager was away.
Managed 150 personnel supporting the Smyrna, Canton, Decherd plants, as well as startups in Brazil and Mexico.
Provided overall direction on all phases of IT projects and operations in Supply Chain Manufacturing, Product Quality, and general client server areas.
Oversaw relations with off shore staff and Nissan vendors to deliver programs that met or exceeded Nissan's expectations.
Integrated software configuration management procedures into the local site's SEI/CMM processes, mentored project managers, performed budgeting and forecasting, and improved estimating procedures for software development projects.
IBM CorporationJanuary 1989 to November 2000Senior Project Manager Charlotte, NC
Executed projects for clients across the eastern United States involving e-commerce websites, S/390 Parallel Sysplex, technology refresh rollouts, and e-mail implementation.
Certified by the Project Management Institute as a Project Management Professional (PMP).
Andersen ConsultingJuly 1985 to January 1989Management Information Consultant Charlotte, NC
Implemented information systems for clients in the government, healthcare, and utility industries.
Designed a purchasing and accounts payable system for a 700-bed hospital.
Managed a project team of 20 in implementing a hospital materials management system.
Designed, developed, and maintained a programmer's workbench that supported 100 users.
Radian CorporationOctober 1983 to May 1984Chemical Engineer McLean, VA
Developed models to analyze the effect of proposed national wastewater regulations for the United States Environmental Protection Agency.
Strategic Thinking, Account Management, Client Consulting, Supply Chain Management, IT Operations, Vendor Sourcing, Organizational Skills, Project Management, Budgeting and Forecasting, ITIL - Change and Configuration Management, Six Sigma Process Improvement, Proposal Writing, ETL, Data Mart Operations, Big Data Planning