Over twenty-five years' experience as a results-oriented Information Technology Director, Data and Systems Analyst and Independent Senior Consulting Professional. The majority of my seasoned service has been hands-on, managing and supporting strategic plans, business generation and acquisition, implementation and review by producing detailed reports from various data tables while interacting with senior managerial staff towards strategically aligning technology goals with business objectives. My technical background includes LAN and WAN Administration, Hardware/Software Maintenance and Troubleshooting, DBMS, Security Requirements and Compliance, Data Migrations, Training Curriculum Development, Software Design and Testing and full Project Management. I have Customer-service focused experience in Client Relations, Client Management, and Client Support in both the public and private sectors. Very strong in both verbal and written communications utilizing the latest Office Suite products; Windows and Mac Platforms and Internet ( Web 2.0 ) Applications.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Reduced annual operating costs by $[Amount] by implementing Improved customer satisfaction ratings by [Number]% by implementing a new user-friendly interface..
Attended [Number] Lean Six Sigma and Rapid Improvement events each [Time period].
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