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IT Advisor - Sr. Program Manager Resume Example

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IT ADVISOR - SR. PROGRAM MANAGER
Experience
IT Advisor - Sr. Program Manager, 01/2016 to Current
State of Michigan – Lansing, MI
Director of Technical Operations and Support, 12/2014 to 10/2015
Great Lakes Health Connect – Grand Rapids, MI
  • Worked directly with management, Chief Executive Officer, and Marketing and Sales department to brainstorm/discuss strategy and manage expansion issues.
  • Oversaw product development and partner relationships, enabling footprint expansion into new markets.
  • Delegated network daily tasks to employees, streamlining daily progress and efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed, trained and motivated, developers, network administrators, and business analysts to continuously improve knowledge and abilities in the healthcare field.
Sr. IT Program Manager, 01/2012 to 10/2014
FirstCare Health Plans – Austin, TX
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Streamlined all aspects of day-to-day management of the Business Services IT Team and Technology Projects.
  • Researched, defined, and prioritized product requirements for existing and new applications while considering the needs of existing customers, competitive market offerings and our overall company strategy.
  • Generated $750k by implementing new product cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from inadequate health insurance protecting company reputation and loyal client base.
Chief Technology Officer, 06/2008 to 09/2011
San Marcos, TX
  • Prioritized framework to evaluate technology and regulate communication with business stakeholders.
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Developed technical application support and information technology policies and procedures that advanced citizen needs, outcomes and performance measures to balance continuous innovation with responsible risk- taking.
  • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up systems.
  • Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet city's vision, mission and purpose.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Developed and maintained service level agreements for strategic applications and measured against objectives.
  • Guided implementation of city-wide enterprise security strategy for network and hardware, disaster recovery, and protection and endpoint protection.
Sr. Project Manager, 06/2006 to 06/2008
Austin, TX
Director of Technology, 09/2000 to 06/2006
Planet Group / SE LLC – Chicago, IL
Director of IT Corporate Governance, 06/1996 to 09/2000
Blue Cross Blue Shield – Atlanta, GA
  • Type text] [Type text] [Type text].
IT AdvisorMDARD
  • Resolved conflicts and remediated tense situations to maintain healthy team collaboration, efficient program cadences and effective stakeholder communication.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Identified system needs and designed processes to support business requirements.
  • Monitored processes and procedures to comply with company policy and state and federal regulations.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Directed 7 simultaneous projects to realize productivity benefits of $29 million.
  • Launched Licensing and Inspection System for 112,000 Michigan businesses to attain licenses online.
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Work History
IT Advisor - Sr. Program Manager, 01/2016 to Current
State of Michigan – Lansing, MI
IT Advisor, MDARD
  • Resolved conflicts and remediated tense situations to maintain healthy team collaboration, efficient program cadences and effective stakeholder communication.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Identified system needs and designed processes to support business requirements.
  • Monitored processes and procedures to comply with company policy and state and federal regulations.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Directed 7 simultaneous projects to realize productivity benefits of $29 million.
  • Launched Licensing and Inspection System for 112,000 Michigan businesses to attain licenses online.
  • Type text] [Type text] [Type text].
Director of Technical Operations and Support, 12/2014 to 10/2015
Great Lakes Health Connect – Grand Rapids, MI
  • Worked directly with management, Chief Executive Officer, and Marketing and Sales department to brainstorm/discuss strategy and manage expansion issues.
  • Oversaw product development and partner relationships, enabling footprint expansion into new markets.
  • Delegated network daily tasks to employees, streamlining daily progress and efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed, trained and motivated, developers, network administrators, and business analysts to continuously improve knowledge and abilities in the healthcare field.
Sr. IT Program Manager, 01/2012 to 10/2014
FirstCare Health Plans – Austin, TX
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Streamlined all aspects of day-to-day management of the Business Services IT Team and Technology Projects.
  • Researched, defined, and prioritized product requirements for existing and new applications while considering the needs of existing customers, competitive market offerings and our overall company strategy.
  • Generated $750k by implementing new product cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from inadequate health insurance protecting company reputation and loyal client base.
Chief Technology Officer, 06/2008 to 09/2011
San Marcos, TX
  • Prioritized framework to evaluate technology and regulate communication with business stakeholders.
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Developed technical application support and information technology policies and procedures that advanced citizen needs, outcomes and performance measures to balance continuous innovation with responsible risk- taking.
  • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up systems.
  • Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet city's vision, mission and purpose.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Developed and maintained service level agreements for strategic applications and measured against objectives.
  • Guided implementation of city-wide enterprise security strategy for network and hardware, disaster recovery, and protection and endpoint protection.
Sr. Project Manager, 06/2006 to 06/2008
Austin, TX
Director of Technology, 09/2000 to 06/2006
Planet Group / SE LLC – Chicago, IL
Director of IT Corporate Governance, 06/1996 to 09/2000
Blue Cross Blue Shield – Atlanta, GA
  • Type text] [Type text] [Type text].
Accomplishments
  • Project Management Professional Project Management Institute - Austin, TX Accomplishments Increased account receivables 40% by implementing additional product lines.
  • Eliminated long-term debt $10 million by terminated non-delivering vendors.
  • Implemented software technology resulting in $29 million in operational savings.
  • Reduced prepaid expenditures 70% by renegotiating vendor contracts.
  • Increased retained earnings $4 million by researching cost-saving initiatives and approaching problems with multiple options.
  • Type text] [Type text] [Type text].
Education
MBA: Business Administration and ManagementTexas State University - San Marcos, TX
BS: Park and Recreation AdministrationMichigan State University - Lansing, MI
Summary
Knowledgeable Program Director well versed in providing strategic direction and on-going leadership. Remains composed and calm in high-pressure environments by maintaining strong bias for action and passionate customer focus. Flexible and poised with over 20 years of experience rescuing failing business initiatives.
Highlights
  • Alliances & Partnerships - Revenue Generation - Hands-on Solution Development - Initiate and
  • Initiate, build, and manage organizational leader bring to market innovative
  • Trusted partner relationships responsible for applying product and services-based
  • Scope management technology to achieve solutions to drive revenue
  • Business goals Risk management
  • Contracts, oversee recruitment Increasing profitability, improving Specialties - Leading new application
  • And personnel strategies customer satisfaction, and solution creations and transfers,
  • Client interfacing driving revenue managing diverse organizations
  • Strategic goal development Implementation planning Program management
  • Administrative, IT, LPI, RFI, RFP Strategic leadership Advanced knowledge of technology
  • Understanding diverse human Agile methodology Work Breakdown Structure (WBS)
  • Resources Budget management and
  • Cost management administration
  • Contract negotiations
  • Administrative, Enterprise
  • Agile, Network and hardware
  • Back-up, Network
  • Balance, Optimization
  • Benefits, Organizational
  • Budget management, Personnel
  • Budgets, Policies
  • Business intelligence, Processes
  • Clarify, Product development
  • Competitive, Program development
  • Contract negotiations, Program management
  • Contracts, Progress
  • Client, Recruitment
  • Customer satisfaction, RFI
  • Disaster recovery, RFP
  • Driving, Risk management
  • Information technology, Service level agreements
  • Innovation, Strategy
  • Inspection, Strategic
  • Insurance, Type
  • Leadership, Vision
  • Managing
  • Market
  • Marketing and Sales
  • Mentoring
  • Win
Skills
  • Administrative, Agile, back-up, balance, benefits, Budget management, budgets, business intelligence, clarify, competitive, Contract negotiations, Contracts, Client, customer satisfaction, disaster recovery, driving, information technology, innovation, Inspection, insurance, leadership, managing, market, Marketing and Sales, mentoring, win, enterprise, network and hardware, network, optimization, organizational, personnel, policies, processes, product development, program development, Program management, progress, recruitment, RFI, RFP, Risk management, service level agreements, strategy, Strategic, Type, vision
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    Resume Overview

    Companies Worked For:

    • State of Michigan
    • Great Lakes Health Connect
    • FirstCare Health Plans
    • Planet Group / SE LLC
    • Blue Cross Blue Shield
    • MDARD

    School Attended

    • Texas State University
    • Michigan State University

    Job Titles Held:

    • IT Advisor - Sr. Program Manager
    • Director of Technical Operations and Support
    • Sr. IT Program Manager
    • Chief Technology Officer
    • Sr. Project Manager
    • Director of Technology
    • Director of IT Corporate Governance
    • IT Advisor

    Degrees

    • MBA : Business Administration and Management
      BS : Park and Recreation Administration

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