Isolved Resume Example Gundersen Health System

ISOLVED

Professional Summary

Hardworking Customer Service Representative with 3 years of experience working with iSolved. Trained in project and time management with extensive knowledge of Payroll, Account management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Work History

Gundersen Health System. Winona , MNISolved | 11/2017 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.

Coldwater Hospital. City , STATECNA | 10/2015 - 11/2017

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

The Laurels Of Coldwater. City , STATEDirector of Activities Assistant | 08/2011 - 10/2015

Represented district activities program to communicate with public and foster increased participation.
Updated weekly newsletters and calendars with latest plans.
Coordinated game officials and event security to foster safety and order.
Distributed information to news media and social media to inform community of activities.
Planned and directed activities such as bingo, board games and plays.
Drafted budgets for programs and ordered materials that were needed for certain activities.
Performed assessments on activity programs to determine what specific activities were suitable.
Led daily exercises to promote development and maintenance of physical and mental abilities.
Monitored assignments and duties of work personnel for events and activities to supervise home contests.
Assisted residents with mobility problems to and from rooms.
Arranged transportation for athletic participants to events and away games.
Developed monthly life enrichment calendar and published electronically and in print.
Planned resident outings and special events to mark holidays and celebrate special occasions.
Created and delivered recreational programs for small and large groups of residents.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.

Skills

Complaint resolution
Report preparation
Inbound and Outbound Calling
Recordkeeping strengths
Administrative support
Creative problem solving
Good listening skills
Service standard compliance
Account management

Staff education and training
Technical Support
Succession planning
Recruitment
Payroll coordination
Cultural awareness
Reading comprehension
Clerical
Planning and Coordination

Education

Coldwater High SchoolCity, State05/2011High School Diploma

Kellogg Community CollegeCity, State07/2020Associates Degree: Business Administration And Management

Western Michigan UniversityCity, StateBusiness Administration And Management

Resume Overview

School Attended

Coldwater High School
Kellogg Community College
Western Michigan University

Job Titles Held:

ISolved
CNA
Director of Activities Assistant

Degrees

High School Diploma
Associates Degree : Business Administration And Management
Business Administration And Management

ISolved Resume Example

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