Interpreter Resume Example
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INTERPRETER
Summary
Skills
Interpreting oral conversations between patients and hospital staff. |
Experience
Interpreter | 05/2006 to 11/2013Lowell General Hospital - Wakefield , MA
- Defined translation needs of over 5000 Annual clients.
- Assisted law enforcement investigators with non-English interviews.
- Effectively handled the communications between in-house software team, clients, and stakeholders.
- Devised in-house training program allowing employees to maintain and improve skills in various types of software packages.
- Delivered five- and eight-hour training sessions for corporate call center representatives, team leaders, and management staff.
- Created, edited, and updated project manuals and technical documentation used by the entire QA team.
- Developed and rolled out curriculum and training materials that could be utilized by people of diverse backgrounds.
- Interpreted conference calls and other workplace communications in real-time.
- Designed effective courses with understandable concepts that were also informative and entertaining to keep learners interested and on track with the materials.
- Created interactions and APIs that reinforced trust, increased security and decreased mistakes.
- Optimized interpreter project development and roll-out through in-depth technical research and analysis of risk-reward scenarios.
- Explored new technologies and tools that quality assurance team could use for testing purposes.
- Developed IT strategic vision and drove key departmental objectives.
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Managed all project and web strategic planning for marketing and web development team.
- Used pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior.
- Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.
- Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
Case Manager | 04/2014 to 12/2015Coxhealth - Lebanon , MO
- Reviewed and recorded progress of patients.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Coordinated resources from diverse providers for intervention plans.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Fostered staff satisfaction and performance by implementing improved disciplinary policies.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Coordinated between various entities to manage cases.
- Documented plans, findings and results and submitted to employers and insurance carriers.
- Developed safety plans for children, including Disable and illegitimate children.
Child Advocate | 02/2017 to 12/2018East Carolina University - Greenville , NC
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Coordinated all activities involving birth parents in conjunction with in-home support counselors.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Met with clients to determine necessary services and make treatment recommendations.
- Interviewed clients to assess situations, capabilities and problems.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Conferred with clients to discuss options and goals for various services.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Assisted victims with filling out and submitting protective orders.
- Informed victims about legal processes and timelines.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Interpreter | 11/2017 to CurrentLowell General Hospital - Westford , MA
- Interpreting oral conversations between patients and hospital staff.
Explaining patient complains and concerns of family members to the physician.
Enabling comprehension by using paraphrasing and simplifying tools.
Using sign language for better understanding of terminology. - Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
Education and Training
Saint Cloud State University - - City,State | | Bachelor of ArtsInternational Relations And Political Science, 12/2019
MOUNT KENYA UNIVERSITY - - City | Diploma in Social WorkSocial Work, 11/2012
Hobbies
- Reading
- Writting
- Helping people
Referees
Liban OSO
UNHCR Field Coordinator
Cell Phone no: 254722943614
Lil JOHSEN
Economical Refugee and Migration service
Cell phone no: 3038873988
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Resume Overview
School Attended
- Saint Cloud State University
- MOUNT KENYA UNIVERSITY
Job Titles Held:
- Interpreter
- Case Manager
- Child Advocate
Degrees
- Saint Cloud State University - City , State | Bachelor of Arts
MOUNT KENYA UNIVERSITY - City | Diploma in Social Work
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