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international producer resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Results-driven, identifies and recommends improvements to organization software, processes and products. Liaises with multiple cross-functional teams to gather requirements and implement platforms and processes at scale to address needs. Experience in traditional and progressive training techniques to handle highly stressful situations with poise. Self-motivated with a dedication to resolving stakeholder asks. Offering complex problem-solving skills and excellent critical thinking abilities.

Skills
  • Conflict mediation
  • Gathering requirements
  • Compliance and regulations
  • Agile project management
  • Program implementation
  • Creating procedures
  • Project Planning
  • Project leadership
  • Testing and results analysis
  • Client management
Work History
Technical Program Manager, 03/2022 to Current
Navy Federal Credit Union, , San Francisco, CA
  • Developed and implemented project management methodologies, tools, and techniques to ensure effective and efficient project definition and execution, including risk identification, coordinating scope, and budget tracking
  • Led team of 18 data engineers while working with other cross-functional teams to successfully integrate multiple new customers onto Afresh AI platform while concurrently managing internal projects to optimize integration processes, resulting in reduction of integration time from 32 weeks to 12 weeks.
  • Successfully onboarded over 2300 stores onto our AI-driven platform by collaborating with cross-functional teams, including sales, support, clients and engineering, to ensure seamless integrations.
  • Facilitated regular meetings with customers to gather requirements, provide status updates, and ensure alignment between customer needs and project deliverables and made sure everything was tracked in a central place, such as Jira.
  • Collaborated with product management to define and prioritize product features based on customer needs and feedback.
  • Mentored and coached team members to enhance their technical and project management skills, resulting in improved team performance and project outcomes.
Program Manager, 09/2021 to 04/2022
Navy Federal Credit Union, ,
  • Led the program which allowed all class launch assets to be gathered, sent to vendors for processing and re-ingested within the company, communicated, organized and strategized cross functionally within and outside the organization, completed 250+ classes
  • Led the internationalization program and implemented processes, working cross-functionally, to enable the company to internationalize their platform to countries across the globe as efficiently and smoothly as possible, including 200 classes from backlog
  • Weekly sprints and check ins with all stakeholders in order to identify/mitigate risks, consider all constraints and dependencies within all teams and find best solution, understanding best time to implement and deploy new product or feature
  • Made sure all vendors and internal teams were aligned on where in the pipeline a particular asset may be when required, used Jira to track tickets
  • Made sure the asset collection database was organized, up to date, clean and ready to be accessed easily whenever a particular asset was required
  • Improved and adjusted existing processes with regards to efficient turnarounds for all assets that had to be complete for launch dates
  • Point of contact for entire internationalization team, in order to provide key information to other teams on how to proceed with certain high priority assets
Technical Program Manager, 04/2020 to 08/2021
Cornerstone Building Brands, ,

Search Integrity - Intelligence Operations

  • Led a focused effort to synthesize ambiguous requirements to develop an Integrity capability to act as the “last line of defense” for the 2020 Elections (Company level P0 for our clients)
  • Used SQL to generate reports from multiple databases on user traffic and interaction
  • Worked cross-functionally with teams including Engineering, Product, PDO to leverage industry learnings, as well as to highly customize a solution for our clients unique needs and communicate those needs in an understandable manner both upstream and downstream
  • Personally designed, led and organized a highly time-crunched process to recruit 14 analysts with a set of experiences in intelligence operations, data analytics, research and attention to details. Evaluated >800 candidates in a span of 4 weeks and leveraged multiple screening exercises to identify high potential candidates (e.g. resumes, case studies, interviews) and successfully filled all 16 roles with 14 new hires and 2 internal transfers
  • TPM for the Intelligence Operations program and ensured high level of satisfaction from client partners, vendors as measured by no P0 SEVs / embarrassing press articles from integrity related issues for the 2020 Elections cycle - worked to track and organize key data, as well as communicate fully to stakeholders in a timely manner
  • Finally, 9 months out, the Intelligence Operations program has proved to be a successful model and the team has gone on to provide additional support to other surfaces (Search, IG, Marketplace etc.)


HUBS team

  • Built roadmaps for Engineering Managers to build a new platform that allows audio chat to large groups of people at once. Created upto 100 tasks and assigned to various engineers in order to build various components in an efficient manner.
  • Documented existing processes for requesting translations and mapped out how much time, and how many handoffs were required as per status-quo playbooks. Based on requirements for launching HUBS identified a key blocker and flagged risk to engineering teams that would be prevented successful launch of hubs due to a disconnect between requirements (24 hours turnaround time)
  • Identified translation requests as a key blocker for timely launches for multiple HUBs and provided thought leadership to redesign the process after first learning, and providing hands on support for over 1000 translation requests from over 5 different teams and >25 engineers
  • Built new relationships with the internationalization team by seeking out additional support and identifying a dedicated Program manager to ensure timely turnaround for high risk/key launch events
  • Collaborated with content specialists to design a process to curate content for special topics (e.g., Climate Change, COVID-19, Elections 2020) and coordinated across several teams to build a pipeline of 100+ posts across “blue-verified” accounts which could then be further refined down to 5 posts through multiple screening steps. Provided thought leadership to ensure the best content was made available while making sure appropriate translations were made available in a timely manner and while minimizing risk by making sure the articles were neutral and did not favor or even provide the perception of favoring extreme opinions (e.g. Political, cultural)
  • Provided T-72 hour to T+72 hour oncall support for 2020 Elections to ensure timely support for all engineering requests. Supported over 100 instances requests and personally supported token updates and diffs across SITEVARS to ensure.
  • Created and continuously updated 16 modules that curated content across 16 countries to provide factual and up to date information about COVID-19 and vaccines in local languages.
Education
Bachelor of Science: Biotech, Expected in to University of Massachusetts, Boston - Boston, MA, USA,
GPA:
A-Levels: Psychology, Biology, Chemistry, Math, Expected in to HarekrushnaLechwe Education Trust - Kitwe, Zambia,
GPA:
Accomplishments
  • CLIMBED MOUNT KILIMANJARO - Climbed Mount Kilimanjaro with a group to raise awareness and money to support the 'Save The Rhino' Foundation. As a group, $30000 was raised and donated.
  • VET ASSISTANT AT THE SPCA - Helped out at the SPCA with animals that needed special care and got them trained such that they are ready to be adopted.

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Resume Overview

School Attended

  • University of Massachusetts, Boston
  • HarekrushnaLechwe Education Trust

Job Titles Held:

  • Technical Program Manager
  • Program Manager
  • Technical Program Manager

Degrees

  • Bachelor of Science
  • A-Levels

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