Certified Microsoft Office Specialist in MS Word 2007. Over ten years of experience in data entry and back office operations. Excellent ability to work in a team and independently to achieve organizational goals.
International and Ofac Operator11/2011 to CurrentNordea Bank AB (publ)
Manage Nordea's customer contact directory, including communicating with customers to obtain up –to-date information and processing of internal update request to ensure efficient and accurate customer interaction.
Monitor all transactions to ensure compliance with Dept. of Treasury OFAC regulations. Review, waive, and annotate sanctions false positives using OFAC Reporter Module of Prime Compliance Suite. Escalate confirmed OFAC cases or possible OFAC hits to Compliance Department while requesting additional information on possible OFAC matches from customers'.
Perform manual sanctions screening as requested by internal departments to ensure compliance with sanctions regulation and document accordingly.
Reconcile lockbox transmission totals against file distributions and investigate and report discrepancies accordingly.
Process all over the counter check deposits. Scan all checks via remote deposit capture, correcting MICR line and image capture errors. Escalate large dollars checks for review and checks appearing fraudulent or suspicious. Process checks drawn on Canadian banks to Royal Bank of Canada and work with Settlements Department for handling of checks requiring currency conversions.
Review emails as received by various departments, including Customer Service, to investigate, complete, and/ or respond to operational inquiries.
Work with Customer Service on handling of insufficiently funded ACH transactions, process or return as requested.
Responsible for all customer mailings and emails customer notifications relevant to remote deposit capture, lockbox, and over the counter check returns.
Process and report account fees for lockbox, ACH, and remote deposit capture daily ensuring customers are accurately charged.
Assist with data gathering during peak audit periods ( included but not limited to state, federal , and internal audits request).
Conduct ad-hoc assignments as requested. Example include mailing of customer tokens, storage request, data entry, and filing request.
Check Processor02/2005 to 07/2010CitigroupUniondale, NY
Responsible for data entry and balancing of banking transactions within the retail lockbox unit.
Sending the Retail Lockbox data transmissions and the customer emails reports.
Wholesale Lockbox mail preparation and outgoing mail functions.
Making UPS and FedEx labels.
Balance out customer accounts and making any necessary adjustments.
01/2003 to 01/2004Continuum Family ManagementNew York, NY
Entering the Doctors referrals.
Filing, Making copies and faxing.
01/1998 to 01/2001Alicomm Mobile CommunicationsEnglewood, NJ
Data Entry of new, existing and delinquent accounts.
Retrieved detailed, call reports.
Mailing the invoices to customers.
Organized the records and faxing.
Education and Training
Computer Operations Assistant (Certificate)
45 Credits;2002Plaza Business CollegeJackson Heights, NY3.90 Trustee's List