To earn a spot on the leadership team and be a coach in a collaborative environment while positively impacting the business and developing associates to become leaders themselves - All in an effort to further the NCDG vision of evolving the business of our chat/social media experience to drive results. Recognition Working Together" recipient Q3 2016
07/2013 to 12/2014
INTERN PROGRAM MANAGERINVESTOR SERVICES
Transformed program into a true development program.
Recruited, hired, coached, and developed 2 teams of interns from starting as interns to being offered full time jobs in various areas of the business.
Hired and built a team from the ground up.
Actively engaged in recruiting process on campus, interviewed and made hiring decisions.
Facilitated new hire training and prepared teams for the quote/auth role.
Coaching and development experience, including call reviews, mock interviews, and networking set ups.
Accountable for performance of 2 teams including coaching to opportunities and having those difficult conversations surrounding how an intern may not be the best fit for our TD culture.
01/2013 to Current
Lead on TD Bank relationship - working w/directors from both TD Ameritrade and TD Bank to build a better bridge to enhance that relationship Lead on the campaign guiding coalition for all pilots and standard work - constantly building and evolving pilot programs.
Department and team lead on troubling shooting issues both client facing and internal issues to allow us to service clients at a high level.
Maintain an above dept.
average CSI all quarters currently 94% Working Together" award winner for off the phone development and team work collaboration.
01/2012 to 01/2013
Operations ManagerAmeriPride Services
Managed over 50 service and sales individuals in 3 service centers/warehouses.
Responsible for territories ranging from Nebraska, Iowa, South Dakota, Kansas and Missouri.
08/2011 to 01/2013
Top performer in all metrics from hire date to date of promotion to NCDG Co-creator and lead on the BLR Boot Camp: Built and led a team of positive and professional mentors to help facilitate Service to Sales training Created and facilitated material created to develop new hire skills.
Developed new hires in the service to sales model Awarded the Better Begins w/Me annual award for my efforts.
Member of the Associate Engagement Committee.
Communications, Sociology and Criminal Justice Business Management/AccountingNebraska Wesleyan UniversityCommunications, Sociology and Criminal Justice Business Management/Accounting
Southeast Community College － Omaha, NELincoln, NE
Coaching, client, clients, hiring, team lead, networking, promotion, recruiting, sales, Sales training, team work, phone
Better Begins with Me" semi-annual award winner 2016 On track for "Circle of Champions" for NCDG 2016 President's Club" 5 consecutive quarters running in NCDG. Better Begins with Me" annual award winner 2013 Better Begins with Me" semiannual award winner 2013 Circle of Champions" award winner 2012 President's Club" and "Best of the Best" recipient 7 consecutive quarters from hire date to promotion to NCDG.