Organized Medical Coder with foundation in records management. Experienced in billing and collection procedures.Advanced medical terminology knowledge. HIPAA Compliant.
to 04/2017 Autus Health – Lancaster,
Correctly coded and billed medical claims for various hospital and nursing facilities.Precisely completed appropriate claims paperwork, documentation and system entry.Researched and resolved accounts payable discrepancies.Composed effective accounting reports summarizing accounts payable data.Scanned documentation and entered into the database.Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Team Lead, 01/2008
to 03/2010 MRS Associates – Gahanna,
Supervised Ohio Attorney General collections team of 12.Researched and resolved account discrepancies.Maintained Strict ConfidentialityOversaw daily operations , goal setting and performance reporting for all accounts.Consistently exceeded monthly quotasAddressed and resolved customer product complaints empathetically and professionally.Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improvecustomer satisfaction rates.
to 12/2007 Collections Representitive Discover Financial Services – New Albany,
Exceptional Customer ServiceReviewed collection reports to determine the status of collections and the amounts of outstanding balances.Accurately documented, researched and resolved customer service issues.Managed high call volume with tact and professionalism.Defused volatile customer situations calmly and courteously.Met or exceeded service and quality standards every review period.
Associate of Applied Science: Health Information Management Technology,
CurrentColumbus State Community College - Columbus,
Ohio Health Information Management Technology
High School Diploma: Groveport Madison High School - Groveport,