The first twenty plus years of my nursing career were spent caring for patients in an acute care setting on a busy, fast-paced twenty-six bed medical/surgical unit. I worked days for ten years and then switched to nights, working twelve hour shifts. Phases of care included pre-op, post-op, medical management, wound care, and all other aspects of generalized nursing in addition to being a relief charge nurse. I was also a full-time charge nurse on a twenty-four bed unit in the past with job responsibilities including but not limited to nurse/patient assignments, budget, payroll, staff scheduling and other various leadership duties. Expertise in EPIC computer system and McKesson medication delivery system.
The past three years of my nursing career were spent as a home health marketer and then as an intake coordinator for Activa, a Medicare home health agency. As a marketer, I was out in the community encouraging my doctors and other facilities to use my company for home health services, including nursing, physical therapy, occupational therapy, speech therapy, and medical social work. Then I decided to learn another aspect/role of the home health profession with the same company and took an office position. As the only intake coordinator in the service area, I was responsible for receiving and processing all the referrals.
The only intake referral coordinator for all of Indian, Martin, Okeechobee, and St. Lucie counties from September of 2018 through mid-October of 2019. I processed all referrals, starting with running patient's through a specific Medicare database to assure the patients were enrolled in traditional Medicare, to inputting patient in a specific database called Kinnser, and sending out a detailed email on each patient. The email was sent case managers, coders, billers, administration (including the CEO and director of professional services), home health liaison the referral was brought in by/for, and any other employee who needed to be included. I had to read each and every email/fax sent in, always looking for referrals from hospitals, nursing homes, assisted living facilities, and skilled nursing facilities. I also developed relationships/rapport with case managers at facilities and worked closely with the home health liaisons, marking directors, directors of professional services, and two teams of schedulers and case managers who were also responsible for the referrals. I was also responsible for a daily tracking board of active patients admitted to hospitals, rehabs while on service and pending referrals as well, updating team members of this information on a regular basis.
Marketing/sales representative in Martin and St. Lucie counties from November of 2016 through August of 2018. I was responsible for developing and maintaining professional relationships with physicians of all disciplines, their staff members, aswell as with staff at assisted living facilities, nursing homes, and skilled nursing facilities. I had a monthly quota to meet and was the go between the patients and physicians. As a home health rep, I would make introductory calls to the patients once the referral was processed and informed of via email, explaining who I was and about my company, and what services were ordered to be provided, and what they were to expect from our clinicians from start of care to discharge from services. I would establish rapport with the patients and family members and provided my contact information should they need to reach out to me at any time during their Medicare approved certification period. I ultimately was an extension of the ordering physicians and their practices. I was also able to take verbal orders from the physicians if needed because of being a current, licensed registered nurse in the state of Florida. I would also provide updates, progress, and status changes of the patients to the physicians on a regular basis and as needed. I cultivated and maintained my relationships with all my accounts on at least a weekly basis, if not more depending on the need. I also attended and participated in as many facility/community events as possible to get mine and Activa's name out in the community.
As a licensed registered nurse in an acute-care hospital setting, my roles and duties included but were not limited to the following:
Advanced Cardiac Life Support (ACLS) Certification
Basic Life Support (BLS) Certification
Pediatric Life Support (PALS) Certification
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