Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Skills
  • Data evaluation
  • System implementation
  • High-energy attitude
  • Customer relations
  • Technologically savvy
  • Quality control
  • Business development understanding
  • Credit card payment processing
  • Quality assurance controls
  • Office equipment proficiency
  • Project management abilities
  • Conflict mediation
  • Inbound and Outbound Calling
Experience
Insurance CSR, 01/2021 - Current
Sonic Indian Trail, NC,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about all product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and information.
  • Improved productivity by providing CSR performance feedback for corrective action.
Assistant Manager, 08/2020 - 01/2021
Hilton Grand Vacations Anaheim, CA,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Home Health Care Provider, 05/2018 - 12/2020
Lori Palmer City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned optimal meals based on established nutritional plans.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.
Housekeeper, 08/2007 - 03/2016
2 Local Gals City, STATE,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Performed basic housekeeping duties such as linen washing, dishwashing, vacuuming, dusting and mopping.
  • Performed traditional housekeeping duties, including dusting, floor waxing, window cleaning, mopping and emptying trash.
  • Followed safety procedures when handling materials and discarding waste.
Education and Training
: Nursing, Expected in
-
Stevens Henager College - Murray UT,
GPA:
High School Diploma: , Expected in 03/2001
-
North Sanpete High School - Mount Pleasant, UT
GPA:

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Resume Overview

School Attended

  • Stevens Henager College
  • North Sanpete High School

Job Titles Held:

  • Insurance CSR
  • Assistant Manager
  • Home Health Care Provider
  • Housekeeper

Degrees

  • Some College (No Degree)
  • High School Diploma

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