Customer commendations and positive feedback from customers and peers.
Passed Food Safety Training Program, Obtained certification.
Promotion from cashier to Supervisor in a short period.
Thorough understanding of Metro Transit and Light Rail Transit policies, procedures, and operations
Strong analytical, decision making and problem solving skills
Disciplined time manager - consistently making deadlines
SharePoint, Microsoft Office (Word, Excel, PowerPoint), Email, Internet, Databases, Social Media, Learn Center Admin
Experience with SCADA, Hastus, TIS, ROMS, TXBase
Ability to perform independently or as part of a team
Excellent customer service: internal and external
Multicultural and Diversity competence
Metro Transit Learn Center, Mpls, MN - Online and Instructor Led Present Interviewing Skills Better Writing in 6 Weeks - 2 part series Microsoft: Office 2007, Power Point, SharePoint, Excel Essential Leadership Certificate Writing Techniques for First Line Leaders Writing for the Information Age Language Control, Structure and Spin Building Employee Resilience Fatigue Risk Management - Train the Trainer session Leadership and Management Skills Training - People Management - IPE series 2 complete towards certificate
CoordinatorJul 2013 to Current Metro Transit － Minneapolis, MN
Works closely with the Operations and Transportation managers in coordinating daily rail operations Assesses overall facility needs and works with the management team to resolve issues Coordinates student train operator training with the rail dispatchers Reviews schedule service changes for service impact on the rail operating division Evaluates relief instructors to insure proper instruction of operators Coordinates the instruction of operators at all rail facilities Prepares reports as requested Coordinates and works with other departments (Safety, Instruction, Systems, Vehicle Maintenance, Rail Control and Customer Service) on matters affecting the facility and personnel SCADA System: instruct new Supervisors and Operators on this concept Perform other related duties as assigned ACCOMPLISHMENTS: Trained, Coached & Evaluated 14 new LRT Relief Instructors to become proficient in their jobs Coordinated training for the large Green Line hiring process - doubled our staff On Interview Panel for Green Line Operator hiring Master Administrator for The Learn Center - Metro Transit's Learning Management System - self taught majority of program SAT Committee for LRT.
Master AdministratorOct 2012 The Learn Center
Train the Trainer Workshop － Dallas, TX
On Interview panel for Green Line Train Operator hiring.
On Interview panel for new Fit For Life position - Fitness & Health Specialist.
InstructorSep 2012 to Jul 2013 Metro Transit － Minneapolis, MN
Instructed and trained new and current employees in the safe and proper use of Metro Transit vehicles and equipment Created documents to assisted employees in understanding new and changing work environments Completed forms and paperwork as required ACCOMPLISHMENTS: Volunteered and implemented the planning and organizing of the training documents online loading to assist with technology upgrade Experienced with the Sharepoint system through volunteering and performing the uploading of documents to assist with facilitating the company website changes Promoted to Rail Coordinator Recognized diversity of new operators and their learning styles & adapted training methods for effective learning Selected to attend a Train the Trainer workshop in Dallas Texas.
Light Rail OperatorJul 2008 to Sep 2012 Metro Transit － Minneapolis, MN
Operated Metro Transit Light Rail (LRT) Vehicles safely in accordance with all operating rules, procedures and scheduled running times Performed pre-trip inspections on all assigned rail equipment.*Operate two-way radio system Maintained constant communication with RCC Electronically and manually operated switches when necessary Notified RCC of emergencies and unsafe situations Maintained all licenses, including Train Operator Certification Completed forms, reports and paperwork as required ACCOMPLISHMENTS: Passed physical and agility examinations Completed 5-week training program Passed Rule Book Exam and obtained certifications Train Operator: Yard & Mainline 2008 Rules and Equipment Qualified - Present Hiawatha LRT On Track Safety Certification Earned Safe Driver Awards 7 consecutive years (since starting with Metro Transit) Actively served as the Light Rail Transit Chair person representative on the TSSC Committee from '09-'10 Promoted to Light Rail Instructor.
Bus OperatorOct 2007 to Jul 2008 Metro Transit － Minneapolis, MN
Operated Metro Transit Vehicles in a safe & timely manner according to pre-determined routes and schedules Performed pre-trip vehicles inspections Greeted all passengers, maintain good customer relations at all times Completed forms, reports and paperwork as required Monitored and controlled interior atmosphere ACCOMPLISHMENTS: Attended and passed 6-week training program, passed all exams Passed behind the wheel safety examination Smith System Safety Certified Promoted/Transferred to Light Rail as an Operator.
School Bus DriverFeb 2000 to Oct 2007 American Trans － Buffalo St. Paul, MN
Performed pre-trip inspection on vehicle and equipment Completed forms, reports and paperwork as required Operated vehicle safely Utilized Student Management Skills when interacting with students Attended monthly safety meetings ACCOMPLISHMENTS: Received customer commendations and positive feedback from parents and peers Earned Safe Driver Awards.
Restaurant SupervisorMay 1998 to Feb 2000 Target Stores Burger King St. Paul － Maplewood, MN
Monitored & evaluated employee performance Supervised employees Recommend awards and recognition Coached and counseled diverse employees Ensured policy and procedure compliance Performed multiple duties: inventory, data entry, ordering supplies, accounts payable, cooking, cleaning Excellent customer service skills Communicate all events of shift to manager.
accounts payable, Book, interpersonal, concept, cooking, customer relations, Excellent customer service, Customer Service, data entry, Databases, Detail-oriented, Email, forms, hiring, instruction, Instructor, instructing, inventory, IPE, Leadership, People Management, Management Skills, managing, meetings, Excel, Microsoft Office, Office, PowerPoint, Power Point, Word, Works, organizing, organizational, personnel, presentation skills, radio, Risk Management, Safety, SAT, SCADA, supervising, switches, Trainer, Transportation, upgrade, website, written
Certificate of Massage TherapyOctober 2003Saint Paul College － St. Paul, MN
LICENSES / CERTIFICATES / ADDITIONAL TRAINING / VOLUNTEERING Peer Support June 2009, Metro Transit MN, 10 week training Train Operator: 2008 - Present Year Yard and Mainline Rules and Equip Qual, Metro Transit LRT MN Hiawatha Light Rail On-Track Safety Certification 2008, Metro Transit LRT MN CDL class B, State of Minnesota , Health OccupationsOctober 1997Hubert H. Humphrey (H.H.H) Job Corps － St. Paul, MNHealth Occupations
Certificate of Animal GroomingMarch 2013Penn Foster College － Minnetonka, MNEarned Microsoft and CompTIA certifications
Attained job-ready experience through accelerated and comprehensive hands-on laboratories
Certificate of Massage Therapy October 2003 LICENSES / CERTIFICATES / ADDITIONAL TRAINING / VOLUNTEERING Peer Support June 2009, Metro Transit MN, 10 week training Train Operator: 2008 - Present Year Yard and Mainline Rules and Equip Qual, Metro Transit LRT MN Hiawatha Light Rail On-Track Safety Certification 2008, Metro Transit LRT MN CDL class B, State of Minnesota , Health Occupations October 1997 Certificate of Animal Grooming March 2013
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