Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
University of Southern New HampshireManchester, NHExpected in – –BS Degree:Technical Business Management - GPA:Technical Business Management
, Expected in – –Certificate - Project Management, Boston University: - GPA:
Accomplishments
Experience
General Electric - Inside Sales Specialist Louisville, KY, 01/2012 - Present
Key support of sales as primary contact to OEM's and supplier accounts.
Verify design data and design specifications  setting sales and quotation requirements Key in acquisition of new business and products Contract management Coordinate information, issues between internal departments, sales and customers Creating and maintaining project timelines and ensuring budget control Compile, verify information for releasing production products to customer specifications Analysis of cost estimates for tooling, materials, manufacturing and establish selling price and establish profit margins.
Prepare monthly rolling demand forecast, organize and chair demand forecast review meetings.
Manage account activities 4 key target accounts Generate reports: Sales, Pricing, Business Planning and Product Management Manage sales lead data base, design and manage sampling data base Lead management meeting in reporting to corporate office Prepare pipeline and rolling 18 month demand forecast with high accuracy for N+3.
General Electric - Inside Sales Specialist Marietta, GA, 01/2007 - 01/2011
Panera Bread Co - Manager Columbia, SC, 01/2005 - 01/2007
Managed all customer service functions in support of sales.
Coordinated manufacturing and R&D needs with customer and shipping requirements.
Conducted analysis of sales reports and provided forecasts to company President Provide input to senior management and manufacturing as to results of customer surveys.
Pike Electric Company - Director Melbourne, FL, 01/1996 - 01/2003
Customer Relations & Programs Managed the operational and administrative efforts for a staff of professionals, responsible for managing all customer service functions including budgeting, sales forecasting and trend analysis.
Provided trend analysis of sales & monthly forecasts of sales while maintaining inventory levels of both stock and custom products.
Grew the department from an order system to a fully functional customer service department that was a pro-active part of the sales team.
Increasing sales by 15% the first year.
Coordinated manufacturing needs with the customer needs and shipping requirements.
Instituted new procedures that reduced inventory by 50% without disrupting sales, increased manufacturing efficiencies on production and re-qualified the order point quantities Provided input to senior management and quality assurance as to products and services.
Project team leader for reorganization and shutdown of manufacturing facility.
Successfully negotiated a purchase program with a customer that had up to that point refused to negotiate with anyone at the company.
Through persistence and effective communications, received a commitment for purchase of $1.5 million worth of product in the first six months of agreement Product Line Manger - Responsible for all marketing aspects including market development, main- taining product sales establishing prices and maintaining margins.
Established procedures and necessary documentation for the development of new products as well as conceptualizing the process for documentation of R&D projects.
RAYTHEON MARINE COMPANY - Manager Retail Store Manager City, STATE, 01/1991 - 01/1996
Managed customer service call center staff that supported 3 marketing divisions.
Responsible for con- ception and implementing processes to improve operational policies in support of corporate mission.
Accountable for department budget.
Participated in trade shows throughout NA, responsible for setting schedules and staffing.
Coordinated cross functional teams of Customer Service Group and the Product Support Established performance standards resulting in reduced lost calls by 59%, increased the num- ber of calls handled by 15%, reduced call wait time by 5% Product Line Administrator - Responsible for purchase orders to vendors located in Japan, Germany and England.
Analyzed marketing & sales trends; projections for manufacturing capacities of off-shore facilities Previous positions include , Service Manager, Purchasing & Sales positions Military Service - US Coast Guard, active duty.
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School Attended
University of Southern New Hampshire
Job Titles Held:
Inside Sales Specialist
Sales Analyst
Inside Sales Specialist
Manager
Director
Manager Retail Store Manager
Degrees
BS Degree
Certificate - Project Management, Boston University
