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Infrastructure Manager Resume Example

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INFRASTRUCTURE MANAGER
Summary

Forward-thinking technology leader offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Senior Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Skills
  • Leadership
  • AWS
  • GCP
  • VMWare
  • Storage
  • Data Center
  • Migration
  • LAN
  • ITIL
  • Cisco
  • Azure
  • Issue and conflict resolution
  • Staff development
Experience
Infrastructure Manager|Workfront Inc. - Lehi, UT|07/2019 - Current
  • Led a team based in two different locations- Utah and Poland.
  • Provided guidelines, coaching, training and development opportunities to employees fostering to build new skills and increase engagement.
  • Successfully facilitated server builds configurations, using Salt in AWS and GCP.
  • Increased number of direct reports to 7 and lowered ticket resolution times by 50%.
  • Led team professionally served as an escalation point Platform Operations (NOC) in an effort to get the resources and personnel needed to fix problems and move projects forward.
  • Detected employee's areas of opportunity, restructured the IT team, crafted annual objectives, training action plans, motivated the team by defining a growth path for each role, redefined the shift schedule to create forward momentum for project execution among other initiatives.
  • Professionally administered NetApp Storage systems. AWS/GCP (S3, Route 53, CloudFormation, and EC2).
  • Oversaw the administration of NetApp Storage system in AWS and Data Centers
  • Collaborated in team-oriented environments, working cohesively and successfully on multiple projects.
  • Regularly checked the performance of the network and developed strategies that would continuously manage the network infrastructure.
Manager Cloud Infrastructure|NICE inContact, Inc - Sandy, UT|10/2013 - 07/2019
  • Successfully led a team in 4 different locations: Utah, Columbus, Pune (India) and Philippines.
  • Provided on-going direction through coaching, training and development opportunities to staff members enabling them to build new skills and increase engagement.
  • Facilitated server builds configurations, including migration to a virtual (VMWare and AWS) environment.
  • Increased direct reports from 6 to 9 people, lowering ticket resolution times by 25% and creating a new support structure for staff needs.
  • Successfully served as an escalation point for our customers, teams and organization overall with the mission of getting the resources and employees needed to fix problems and/or move projects forward.
  • Professionally identified employees areas of opportunity, restructured the IT team, established annual objectives, training plans, motivated the team by defining a career plan for each position, redefined the shift schedule to create forward momentum for project execution among other key initiatives.
  • Installed and maintained computers on a Server 2008, 2012 in a VMware 5.5 and 6.5 ESXi environment.
  • Configured and built company lab VMware environment.
  • Including Host HA and vSphere storage DRS.
  • Configured and maintained Server 2008 R2 and 2012 R2 AD, DNS, and Group Policy.
  • Administered HP, 3Par, and Pure SAN systems.
  • Installed and configured lab anti-virus software (Sophos Enterprise).
  • AWS (S3, Route 53, CloudFormation, and EC2).
  • Installed and configured WSUS for windows updates.
  • Engineered all Firmware procedures for the company HP hardware.
  • Automated new server deployments using Chef.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Attended departmental meetings, providing feedback to enhance future performance.
IT Manager|United First Financial - Bluffdale, UT|08/2004 - 07/2013
  • Led a strong IT team of 15 employees.
  • Successfully installed and maintained CiscoIP phone system (Callmanager 8.0.2, Unity 2.0, and UCCX 8.0).
  • Professionally installed and maintained computers on a Server 2003, 2008 in a VMWare4.1 ESXi environment. Installed and configured Cisco 3560G and 6500 series switches (VLAN, Port Security, and MAC Authentication) and company wireless network.
  • Installed and maintained company Disaster Recovery System (Veritas Backup Exec 12.0).
  • In charge of occasional SQL assignments.
  • Successfully configured websites in IIS7.
  • Completed installation and maintained AD, DNS, and Group Policy.
  • Administered HP Blades and SAN systems.
Computer/Network Administrator Intern|All West Communications Inc. - Kamasx', UT
Education and Training
Western Governors University||Salt Lake City, UT|Expected in 06/2021Bachelor of Science: Information Technology
Careers Institute||Salt Lake City, UT|2012CCNA
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Resume Overview

Companies Worked For:

  • Workfront Inc.
  • NICE inContact, Inc
  • United First Financial
  • All West Communications Inc.

School Attended

  • Western Governors University
  • Careers Institute

Job Titles Held:

  • Infrastructure Manager
  • Manager Cloud Infrastructure
  • IT Manager
  • Computer/Network Administrator Intern

Degrees

  • Bachelor of Science : Information Technology
    CCNA

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