Livecareer-Resume

Information Technology Support Specialistnetwork Specialist Pc Technician It Consultant Customer Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Strengths
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Work Experience
01/2011 to Present Information Technology Support Specialist Network Specialist ~ PC Technician IT Consultant Customer Engineer Foundation Capital | Düsseldorf, DE,
  • With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software.
  • I have built, implemented and sold numerous computers systems.
  • I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy.
  • PROFESSIONALEXPERIENCE.
  • Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the "Network Attached Storage" (NAS).
  • Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network.
  • Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location.
  • Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS.
  • Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS.
  • Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2.
  • Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions.
  • Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers.
  • Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers.
  • Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted.
  • Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team.
  • Create a "Training Manual & procedures" to be utilize by the SRP project team in order for them to have an idea of what the migration process is.
12/2009 to 05/2010 Customer Engineer Bickford Senior Living | Fredericksburg, VA,
  • Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS).
  • Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment.
  • Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location.
  • Use Robocopy to copy user data from their H: drive to their new folder on the NAS.
  • Use Remote Desktop Connection to connect to servers and set up scheduled tasks.
  • Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the "Users" and "Shared" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done.
  • Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily.
  • Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out.
07/2009 to 10/2009 Bickford Senior Living | , ,
  • Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores.
  • Duties performed include but not limited to: Installation of Ingenico SigCap devices.
  • Flash peripherals with the latest updates.
  • Troubleshoot tickets using the Remedy application.
  • Image and configure computers for the 4QT09 rollout.
  • Inventory 3QT09 equipment to be return to the vendor.
  • Image and configure managers laptops.
  • Provide support for the retail stores.
12/2008 to 05/2009 Tech Support / Kaplan University | , ,
  • Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish.
  • Document all inventory for the IT Manager.
  • Shipping and receiving of IT hardware.
  • Install all servers that will be utilized in the forest.
Educational Background
Expected in 2011 Bachelor of Science | Information Technology Information Technology Support University of Phoenix Oct, , GPA:
Information Technology Information Technology Support
Expected in 2001 Associate of Arts | Paralegal Network Engineering Southern College, , GPA:
Paralegal Network Engineering
Expected in 2002 Diploma | Southern Technical Institute, , GPA:
Expected in MCSE, A+, NET+, and SEC+ MILITARY 1989-1998 US ARMY Missouri / Florida MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992 | , , GPA:
Skills
A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

50Fair

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Phoenix Oct
  • Southern College
  • Southern Technical Institute
Job Titles Held:
  • Information Technology Support Specialist Network Specialist ~ PC Technician IT Consultant Customer Engineer
  • Customer Engineer
Degrees
  • Bachelor of Science
  • Associate of Arts
  • Diploma
  • MCSE, A+, NET+, and SEC+ MILITARY 1989-1998 US ARMY Missouri / Florida MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992

Similar Resume

View All
Information Technology Support Specialist