IT Manager successful at defining market and customer requirements. Offers 20 years in project management, including software product releases and hardware design changes.
Knowledge of Product Lifecycle Management (PLM)
Hardware and software upgrade planning
Certified Information Security Manager
Budgeting and resource management
Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Improved IT department effectiveness by [Number]%.Oversaw a decrease in average daily Help Desk tickets by [Number]%.Increased core system availability to [Number]% by developing standards and architectural governance and implementing best practices.Led a successful acquisition and the subsequent technology integration in under [Number] days.Served as Product Manager for a $[Amount] million deal, the largest deal in company history.Spearheaded a company-wide innovation initiative resulting in [Number] new product offerings in under [Number] months.
05/2013 to 08/2016
Information Systems ManagerUnited States Army - Fort Bragg, NC
12/2011 to 05/2013
Information Systems ManagerUnited States Army - Fort Gordon, GA
02/2010 to 12/2011
Engineer Officer InstructorUS Army - Fort Leonard Wood, MOResponsible for the technical training of over 2,000 US Army Engineer Officers.
07/2007 to 02/2010
Engineer Platoon LeaderUS Army - Fort Polk, LAResponsible for 55 Soldier organization to include $30M in organizational equipment. Deployed to Baghdad, Iraq in support of Operation Iraqi Freedom. Responsible for over 30 construction projects to repair Iraqi infrastructure to include combined projects with the Iraqi Army Engineers.
Associate of Applied Science: Avionics Systems TechnologyCommunity College of the Air Force - Montgomery, AL, USA
Bachelor of Science: Information Systems Technology ManagementPark University - Parkville, MO, USA
Master of Arts: Information Technology ManagementWebsters University - St Louis, MO, USA