inflight crewmember resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Experienced professional offers over several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers. Flexible hard worker ready to learn and contribute to team success.
Skills
Company Culture and Values
Adult AED and CPR
Emergency Situations Management
Public Interaction
Problem Solving
Team Collaboration
FAA Regulations
Passenger Behavior Monitoring
Verbal and Written Communication
Aircraft Safety Checks
Team Oversight
Safety Procedures
Conflict Mediation
Experience
Inflight Crewmember, 06/2018 - Current Mesa Air Group – Kansas City, MO,
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Offered answers to passengers' questions and resolved issues that arose during flights.
Followed safety, passenger and supply pre-flight checklists.
Dealt with mechanical and passenger emergencies according to standards.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Observed passengers for intoxication or possible threat to safety.
Directed junior team members in proper duties and company regulations.
Executed menu and drink orders to meet preferences of passengers.
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Inventoried aircraft amenities and completed order list for turnaround.
Conducted preflight checks to assess general condition and cleanliness of aircraft.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Restocked and organized food, beverage and passenger items inventory.
Helped guests locate seats and stow luggage in appropriate locations.
Maintained database of in-flight entertainment and assisted passengers with selections.
Took measures during unusual conditions to maximize safety of customers and crew.
Managed refreshments cart at scheduled intervals to give passengers food and beverages.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Offered answers to passengers' questions and resolved issues that arose during flights.
Followed safety, passenger and supply pre-flight checklists.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Dealt with mechanical and passenger emergencies according to standards.
Kept cabin neat, clean and professional in appearance.
Directed junior team members in proper duties and company regulations.
Observed passengers for intoxication or possible threat to safety.
Executed menu and drink orders to meet preferences of passengers.
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Inventoried aircraft amenities and completed order list for turnaround.
Conducted preflight checks to assess general condition and cleanliness of aircraft.
Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Took measures during unusual conditions to maximize safety of customers and crew.
Maintained database of in-flight entertainment and assisted passengers with selections.
Restocked and organized food, beverage and passenger items inventory.
Helped guests locate seats and stow luggage in appropriate locations.
Managed refreshments cart at scheduled intervals to give passengers food and beverages.
Office Administrator, 03/2007 - 06/2016 Mesa Air Group – Washington, DC,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Administered payroll and maintained proper documentation of employee personnel.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Created notices and advertisements for available vacancies on job seeker websites.
Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
Monitored payments due from clients and promptly contacted clients with past due payments.
Prepared meeting agendas and recorded and transcribed minutes.
Reviewed files and records to obtain information and respond to requests.
Consulted with management to resolve equipment performance and output quality problems.
Interpreted and communicated work procedures and company policies to staff.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Automated office operations for managing client correspondence, payment schedules and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Supervised company transitions, system conversions and office moves.
Negotiated with vendors to determine optimal material purchase pricing.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Managed office budget to handle inventory, postage and vendor services.
Flight Attendant, 09/2000 - 01/2004 American Airlines – City, STATE,
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Offered answers to passengers' questions and resolved issues that arose during flights.
Followed safety, passenger and supply pre-flight checklists.
Dealt with mechanical and passenger emergencies according to standards.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Kept cabin neat, clean and professional in appearance.
Directed junior team members in proper duties and company regulations.
Conducted preflight checks to assess general condition and cleanliness of aircraft.
Executed menu and drink orders to meet preferences of passengers.
Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Took measures during unusual conditions to maximize safety of customers and crew.
Maintained database of in-flight entertainment and assisted passengers with selections.
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Inventoried aircraft amenities and completed order list for turnaround.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Observed passengers for intoxication or possible threat to safety.
Restocked and organized food, beverage and passenger items inventory.
Education and Training
Associate of Arts: Business Administration, Expected in 05/1989 - Memphis State University - Memphis, Tn, GPA: Status -
Accomplishments
Received the Endeavor Elite Award for new hire Flight Attendant award for June 2016, this award is presented to the new hire Flight Attendant that is always there for others, for handling high-pressure situations with poise and compassion.
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